Hang Seng Bank - Cross-border Personal Banking

Health

Comprehensive Protection

Comprehensive Protection

We understand that you have different aspirations and lifestyle pursuits in different life stages. Above all, good health is what matters most. In the face of rising medical costs and the quality disparity between different service providers, you need comprehensive and reliable protection solutions on all fronts to ensure a carefree life with total peace of mind.

A Broad Spectrum of Health Services

Twists and turns in life may lie around the corner. Holistic protection is what you need to cope with surging medical bills and for financial support to relieve the burden on your family. Striving to provide quality health insurance services to you, Hang Seng jointly offers a range of medical protection schemes⁽¹⁾ with Bupa (Asia) Limited ("Bupa").

A health insurance specialist in Hong Kong, Bupa is part of the Bupa group, which is now a leading international healthcare organisation serving 32 million customers in more than 190 countries.

Teaming up with Bupa, Hang Seng is dedicated to delivering a broad spectrum of medical protection solutions to match your needs
Bupa Medical Card	Bupa HealthPro Concierge Service	24-hour Mandarin enquiry hotline⁽²⁾
Enjoy cashless treatment at Bupa’s appointed private hospital in Hong Kong without paying any admission deposits or bills	Access to 24/7 Healthline to receive professional healthcare support and assistance	With qualified nurse addressing your health enquiries instantly
Your medical expenses at private room level in a Bupa’s appointed hospital will be fully covered⁽²⁾	A team of professional doctors and nurses will support you with a range of personal healthcare services	Supported with interpretation assistance when necessary to clear any language barrier in the course of treatment⁽³⁾
You don’t have to submit any claims	Personal Care Manager will follow you throughout your hospital stay in a private hospital in Hong Kong to help you with hospital admission and claims, from overseeing your treatment and costs to arranging rehabilitation care

You may click here to understand more about the medical insurance offered by Hang Seng and Bupa

All-round Total Protection Solutions

You may have different needs at different stages of your prestigious life. In light of your needs, your dedicated Customer Relationship Manager can help you plan ahead easily with the right solutions, from asset allocation and family protection, to children’s overseas education and legacy planning.

Act now
Existing CustomerUpgrade to Prestige Banking	New CustomerMake an appointment now

Hang Seng strives to understand your needs and provide banking service at both business and personal levels with total flexibility around the world.

24-hour Toll-free Manned Hotlines

For Personal Banking Customers Staying on the Mainland⁽⁴⁾: 4001 20 8282
For Personal Banking Customers Staying in Hong Kong: 852 2998 9188

Online Banking Services

Online banking enable you to perform various banking services, no matter when and where you are.

Hang Seng Personal e-Banking
Business e-Banking
Hang Seng HSBCnet

Account Opening Arrangement⁽⁵⁾

If you plan to open account via branch in Hong Kong, click here to e-Appointment Form
If you are too busy to come to Hong Kong, you may open an account via witnessing arrangement in the Mainland.

- Notes
- 1. The health insurance schemes are underwritten by Bupa which is authorised and regulated by the Commissioner of Insurance of the HKSAR. Hang Seng Bank is an insurance agent authorised by Bupa for the exclusive distribution of the Hang Seng Bupa health insurance schemes. Subscription will be payable to Bupa upon enrolment of this scheme. Bupa would provide Hang Seng Bank the relevant commission and performance bonus in accordance to the selling of this scheme. The existing sales staff remuneration policy offered by Hang Seng Bank would take into account various aspects of the staff performance but not solely on the sales amount. HealthPro Concierge Service is provided by Bupa.
    In respect of an eligible dispute arising between the Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms or performance (claims and service) of the product should be resolved directly between Bupa and the customer.
  2. Only applicable to some of the medical protection plans.
  3. Interpretation service is not a free service and only applicable to some of the medical protection plans.
  4. The Toll-free Enquiry Hotline allows you to contact us for free even while staying on the Mainland. This hotline is applicable to enquiries on general personal banking services only but not applicable to enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and is free of IDD charges. Please contact the relevant service supplier for details. Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.
  5. Only applicable to Personal Banking Customer.

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A Broad Spectrum of Health Services

All-round Total Protection Solutions