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Service Processing Time


The MPF information provided on this webpage is for reference only, which may be subject to adjustment or correction without notice. While we endeavor to ensure the accuracy and reliability of the information provided, but we and any member of the HSBC Group are not responsible for any loss or damage arising from any inaccuracy or reliance upon such information.

The processing time of MPF services provided under Hang Seng MPF schemes (“Service Processing Time”) is to be achieved under normal circumstances only. It is subject to the receipt of valid forms/information/instructions and relevant payments (if any) by HSBC Life (International) Limited (the ‘administrator’) and/or HSBC Provident Fund Trustee (Hong Kong) Limited (the ‘trustee’). There may, however, be occasions when the Service Processing Time cannot be met due to circumstances that are unanticipated or beyond control.

Trustee
HSBC Provident Fund Trustee (Hong Kong) Limited
Administrator HSBC Life (International) Limited
MPF Scheme
Hang Seng Mandatory Provident Fund - SuperTrust Plus Hang Seng Mandatory Provident Fund - ValueChoice

Account Administration

Change of investment allocation of existing account balance

Method of the Change

Rebalancing

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Fund switching

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(Through website and by mail only)
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(Through website and by mail only)

By mail

Number of free changes (per calendar year / per scheme year)

Unlimited Unlimited

Date of fund price for fund dealing1

Within 5 working days after the date of receipt of the completed instruction Within 5 working days after the date of receipt of the completed instruction

Required time to complete (after the date of receipt of completed instruction)2

Within 5 working days Within 5 working days

Through website

Number of free changes (per calendar year / per scheme year)

Unlimited Unlimited

Cut-off time3

4:00 p.m. 4:00 p.m.

Date of fund price for fund dealing1

Date of receipt of the completed instruction Date of receipt of the completed instruction

Required time to complete (after the date of receipt of completed instruction)4

Within 2 working days Within 2 working days

Through Interactive Voice Response System (“IVRS”)

Number of free changes (per calendar year / per scheme year)

Unlimited Unlimited

Cut-off time3

4:00 p.m. 4:00 p.m.

Date of fund price for fund dealing1

Date of receipt of the completed instruction Date of receipt of the completed instruction

Required time to complete (after the date of receipt of completed instruction)4

Within 2 working days Within 2 working days

Confirmation Statement for Change of Investment Allocation

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Change of investment mandate of future contributions

By mail

Number of free changes (per calendar year / per scheme year)

Unlimited Unlimited

Required time to complete5

Within 5 working days after the date of receipt of the completed instruction Within 5 working days after the date of receipt of the completed instruction

Through website

Number of free changes (per calendar year / per scheme year)

Unlimited Unlimited

Cut-off time3

4:00 p.m. 4:00 p.m.

Required time to complete6

Within 1 working day after the date of receipt of the completed instruction Within 1 working day after the date of receipt of the completed instruction

Through IVRS

Number of free changes (per calendar year / per scheme year)

Unlimited Unlimited

Cut-off time3

4:00 p.m. 4:00 p.m.

Required time to complete6

Within 1 working day after the date of receipt of the completed instruction Within 1 working day after the date of receipt of the completed instruction

Confirmation Statement for Change of Investment Mandate

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Contribution Allocation

Required time to complete (after the date of receipt of required documents)

Employer pays by cheque7

Within 7 working days Within 7 working days

Employer pays by Direct Debit Method8

Within 8 working days Within 8 working days

Employer pays by Telegraphic / Bank Transfer9

Within 6 working days Within 6 working days

Transfer of MPF Benefits

Employee Choice Arrangement

As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10

Within 5 working days Within 5 working days

As an original trustee, the processing time for redeeming the fund units in member's account11

Within 6 working days Within 6 working days

As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12

Within 5 working days Within 5 working days

As a new trustee, the processing time for transferring MPF benefits in from original scheme13

Within 2 working days Within 2 working days

Transfer arrangement for self-employed person, personal account holder or employee ceasing employment

As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10

Within 5 working days Within 5 working days

As an original trustee, the processing time for redeeming the fund units in member's account11

Within 10 working days Within 10 working days

As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12

Within 5 working days
Within 5 working days

As a new trustee, the processing time for transferring MPF benefits in from original scheme13

Within 5 working days Within 5 working days

Withdrawal of MPF benefits

In a lump sum

The processing time for redeeming the fund units in member's account(after the date of receipt of completed instruction)14

Within 10 working days Within 10 working days

The processing time for paying the accrued benefits out by trustee after redemption of fund units15

Within 5 working days
Within 5 working days

By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only)

Number of free withdrawals by instalments offered (per account in a calendar year)

Unlimited Unlimited

Fees charged for exceeding the number of free withdrawals by instalments offered (per withdrawal)

N/A N/A

The processing time for redeeming the fund units in member's account16

Within 10 working days Within 10 working days

The processing time for paying the accrued benefits out by trustee after redemption of fund units15

Within 5 working days Within 5 working days



1.
Date of fund price means the date on which the fund price is used for fund dealing after the trustee has received the instruction for rebalancing / fund switching. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
2.
From the day following the day of receipt of member's duly completed form by the administrator to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee’s website and IVRS. You may contact the trustee for details. If the form is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
3.
If an instruction is received by the trustee before the cut-off time on a working day, it will be considered as received on the same day. If the instruction is received by the trustee after the cut-off time on a working day, it will be deemed to have been received on the next working day. If the instruction is received by the trustee at any time on a non-working day, it will be deemed to have been received before the cut-off time on the next working day.
4.
From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the administrator to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee’s website and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
5.
From the day following the day of receipt of member's duly completed form by the administrator to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee’s website and IVRS. You may contact the trustee for details. If the form is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
6.
From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the administrator to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee’s website and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
7.
From the day following the day of receipt of employer's completed Remittance Statement and cheque by the administrator to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and cheque by the trustee). If the document is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
8.
From the day following the day of receipt of employer's completed Remittance Statement by the administrator to the working day on which the trustee has received the contributions from employer's designated bank account and then used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement by the trustee). If the document is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
9.
From the day following the day of receipt of employer's completed Remittance Statement and the contributions by the administrator to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and the contributions by the trustee). If the document is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
10.
From the day following the day of receipt of member's duly completed election form by the new trustee's administration centre to the working day on which the new trustee has served a copy of the election form on the original trustee (exclusive of the day of receipt of the form by the new trustee). If the form is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
11.
From the day following the day on which the original trustee receives a copy of the duly completed election form and all required supporting documents from the new trustee to the working day on which the original trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the copy of the form and the supporting documents by the original trustee).
12.
From the day following the day on which the original trustee has redeemed the fund units in the member's account to the working day on which the original trustee has transferred the accrued benefits out to the new trustee (exclusive of the day of redemption of fund units by the trustee).
13.
From the day following the day on which the new trustee receives the accrued benefits from the original trustee to the working day on which the new trustee has used the transferred-in benefits to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the accrued benefits by the new trustee).
14.
From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the administrator to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee). To facilitate members' comparison, the processing time provided in this field assumes that the claim for payment is made on the ground of attaining the retirement age of 65, early retirement, total incapacity, terminal illness, death, or small balance. The trustee may need more time to process claims under other circumstances. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administrator.
15.
From the day following the day on which the trustee has redeemed the fund units in the member's account to the working day on which the trustee has paid the accrued benefits to the claimant (exclusive of the day of redemption of fund units by the trustee).
16.
From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the administrator to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee), unless otherwise agreed between the trustee and the claimant. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administrator.

HSBC Provident Fund Trustee (Hong Kong) Limited is the trustee of the Hang Seng Mandatory Provident Fund schemes.
HSBC Life (International) Limited is the administrator of the Hang Seng Mandatory Provident Fund schemes.

Last Modified Date: 4 July 2016

Contact Us
Hang Seng MPF Hotline MPF Specialists at Designated Branches
Existing MPF Customers Service hours:Mon - Fri,9 am to 5 pm
- Employers: 2288 6822
- Members / Self-employed persons: 2213 2213
- HKSARG Employees: 2269 2269
Non-existing MPF Customers
- Enquiries / Apply for Hang Seng MPF: 2997 2838