TVC is a new type contribution to be offered in a Registered Scheme upon each MPF service provider’s decision, which can only be paid into a specific TVC account of a Registered Scheme, such as the Hang Seng Master Trust. The purpose of TVC is to provide eligible members a tax concession for voluntary contributions and to assist in member’s long term saving for a better retirement.
A TVC account will allow any members to make tax deductible voluntary contributions starting from 1 April 2019. The maximum tax deductible amount under personal income tax for the year of assessment 2019/2020 is HK$60,000, which is an aggregate limit for both TVC and other qualifying annuity premiums.
Such contributions are voluntary, and are subject to the same vesting, preservation and withdrawal restrictions applicable to mandatory contributions. TVC can only be made directly by the persons who fulfill the eligibility requirement. Therefore, involvement from the employers is not required.
Starting from 1 April 2019, contributing TVC Account Holders may be eligible for tax concessions starting from the year of assessment 2019/2020.
Any person who falls under any one of the following categories may open a TVC account:
• a current employee member of a Registered Scheme;
• a current self-employed member of a Registered Scheme;
• a current personal account holder of a Registered Scheme; or
• a current member of an MPF exempted ORSO scheme.
TVC, voluntary in nature, and same as Flexi-Contributions that could be made to the Hang Seng Master Trust voluntarily.
TVC are tax deductible (with a maximum tax deductible amount of HK$60,000 under personal income tax, which is an aggregate limit for both TVC and other qualifying annuity premiums, for the year of assessment 2019/2020), while all the other types of voluntary contributions are generally not tax deductible.
For Employee Members, they can make employment related additional voluntary contributions via their employers. They can also make Flexi-Contributions or open a TVC account for the making of TVC at their own pace by returning the relevant application form to the Administrator. It should be noted that the Flexi-Contributions and TVC are totally private and independent of their employers.
For Personal Account Holders and Self-employed Members, they can make Flexi-Contributions and / or additional voluntary contributions (as the case maybe) or open a TVC account for the making of TVC.
You may only open one TVC account for each registered scheme. If you would like your voluntary contribution made to a registered scheme to be subject to tax deduction, it must be contributed to the TVC account.
TVC Account Holders can make TVC at their own pace. However, there is a maximum tax deductible amount under personal income tax and for the year of assessment 2019/2020 is HK$60,000, which is an aggregate limit for both TVC and other qualifying annuity premiums. As such, contributions greater than HK$60,000 would not have any tax concessions applied.
TVC Account Holders can contribute into their TVC accounts via two methods:
1. By monthly direct debit from as little as HK$300 per month. To set up or change your monthly direct debit arrangement in your TVC account, please complete the ‘Set up/Change of Regular Tax Deductible Voluntary Contributions Instruction Form’.
2. By lump sum TVC of HK$1,000 or more. This method provides Members with the flexibility to contribute into their TVC account whenever they want. Lump sum TVC can be made by cheque. For TVC Account Holders interested in making a lump sum TVC, please complete the ‘Tax Deductible Voluntary Contributions Lump Sum Deposit Form’.
You can check your account balances through any of the following channels:
There is no limit to the number of fund switches that can be carried out per year, and there are no handling charges. However, we would remind you that the objective of MPF is to save for retirement and so your investment objectives should be longer term, dependent upon your personal circumstances.
If No. 8 or above gale/ storm signal and/or black rainstorm warning signal ("Warning Signal") is hoisted before 9am and still in force at 12 noon on a business day, the processing of change investment instructions scheduled on that business day will be postponed to the next business day.
If the Warning Signal is hoisted after 9am or is cancelled at or before 12 noon, the processing of change investment instructions scheduled on that business day will continue according to normal procedures.
The above arrangement is provided for reference only and may be subject to change from time to time without notice.
Yes. There are three methods to change the investment allocation:
To change the investment allocation of your existing investments and new contributions (including but not limited to future transferred amounts). Necessary units will be redeemed to rebalance the portfolio of your existing investments.
To switch all or some of the units from one constituent fund or funds and then re-allocate the redeemed amounts to another constituent fund or across any of the constituent funds. The investment allocation of your new contributions (including but not limited to future transferred amounts) will remain unchanged.
To change the investment allocation of your new contributions (including but not limited to future transferred amounts). The investment allocation of your existing investments will remain unchanged.
Exit the Default Investment Strategy ('DIS')
All of your existing investments, future contributions and accrued benefits transferred from another registered scheme will be invested as per the investment allocation immediately before you exit the DIS. For avoidance of doubt, in such case, no subsequent re-balancing or de-risking of the investment allocation will be performed with regard to existing investments, future contributions and accrued benefits transferred from another registered scheme due to the DIS.
You can use below service channels to change your investment allocation:
Exit the Default Investment Strategy
Hang Seng Personal e-Banking
Interactive voice response system of Hang Seng MPF Service Hotline : 2213 2213
Through Hang Seng Personal e-Banking or interactive voice response system of the Hang Seng MPF Service Hotline:
If we receive your instructions through the Hang Seng Personal e-Banking or the interactive voice response system of the Hang Seng MPF Services Hotline at or before 4:00 pm (Hong Kong time) on any business day, your instructions will normally be processed on the same business day. If we receive your instructions after 4:00 pm (Hong Kong time) on any business day, or anytime on a Saturday, public holiday or other non-business days, they will normally be processed on the following business day.
An acknowledgement page (if you make instructions via the Hang Seng Personal e-Banking) or recorded voice (if you make instructions via the interactive voice response system of Hang Seng MPF Services Hotline) will confirm the receipt of your instructions. When your instructions have been successfully processed, we will send a confirmation notice to your “Inbox Message” in Hang Seng Personal e-banking (if the instruction is made via the Hang Seng Personal e-Banking) or post a confirmation notice to you (if the instruction is made via the interactive voice response system of Hang Seng MPF Service Hotline).
Through paper form:
After receiving your properly-completed form, your instruction will normally be processed within five business days. Please note that a confirmation notice will be sent to you after the instruction has been successfully processed.
You can submit the change investment form by mail or placing to 'MPF Drop-In Boxes' at designated Hang Seng Bank branches.
Please be aware that you should NOT hand in any MPF documents (in particular for those paper remittance statement and cheque payment (if any) which must be submitted on time according to the MPF legislation) to unauthorised channels. Unauthorised channels include but not limited to:
(1) the staff at service counters at the branches,
(2) the branches without 'Hang Seng MPF Drop-In Box', or
(3) other collection boxes in the branches (for examples, the collection boxes for cheque payment).
Any submission of the MPF documents to unauthorised channels will not be forwarded to the MPF department for processing directly and it may take a longer time for the documents to be transferred to the MPF department. While the receipt date by the MPF department will be stamped only when the documents reach the MPF department, you please be cautious that this will result in delay in receiving and processing the paper remittance statement or other instructions by the MPF department. Any failure to pay mandatory contributions in full and on time to a trustee incurs a 5% surcharge on the outstanding mandatory contributions, along with the possibility of a financial penalty and even imprisonment by the MPFA. You may refer to the MPFA's website www.mpfa.org.hk for further details of offences and penalties.
If the processing of your Portfolio Rebalance or Asset Switch instruction is scheduled on any day that (i) the transfer of benefits under Employee Choice Arrangement (‘ECA Transfer’) is to be processed, or (ii) the refund of long service payment/severance payment ('Refund of LSP/SP') is to be processed, or (iii) on any of the consecutive days that ECA Transfer and/or Refund of LSP/SP is/are to be processed, the processing of your instruction will be postponed to the next business day after the day(s) that such ECA Transfer and/or Refund of LSP/SP is/are being processed.
However, if transfer* or claim of accrued benefits of your MPF account is processed on the same day with your change of investment instruction, your change of investment instruction will not be processed if your MPF account will be terminated after processing your transfer or claim of accrued benefit.
* Include the transfer of accrued benefit from your contribution to a personal account if we have not received your transfer/claim instruction within 3 months after we are notified by your employer about your cessation of employment.
In any of the above circumstances, the processing of any further instruction made before the processing of any prior pending consecutive Portfolio Rebalance instruction(s), Asset Switch instruction(s), ECA Transfer and/or Refund of LSP/SP will be postponed to the next business day after the day(s) that such pending consecutive Portfolio Rebalance instruction(s), Asset Switch instruction(s), ECA Transfer and/or Refund of LSP/SP is/are being processed.
The above processing time is for reference only. HSBC Group shall not be liable for any delay.
In case of having multiple investment instructions being submitted for the same processing date for your MPF account through one or different channels (ie Hang Seng Personal e-Banking and/or interactive voice response system), they will be processed as below:
1. In case of having multiple "Portfolio Rebalance" instructions being submitted:
• only the last received "Portfolio Rebalance" instruction will be processed
2. In case of having multiple "Asset Switch" instructions being submitted:
• only the last received "Asset Switch" instruction will be processed
3. In case of having multiple "Contribution Redirection" instructions being submitted:
• only the last received "Contribution Redirection" instruction will be processed
4. In case of having both "Asset Switch" instruction and "Portfolio Rebalance" instruction being submitted:
• only the last received "Portfolio Rebalance" instruction will be processed
5. In case of having both "Contribution Redirection" instruction and "Portfolio Rebalance" instruction being submitted:
• existing investments (where relevant) will be processed in accordance with the last received "Portfolio Rebalance" instruction
• new contributions to be received will be invested according to the last received instructions (ie the
"Contribution Redirection" or "Portfolio Rebalance" whichever is received later).
The information provided is for reference only, which may be subject to change without notice. No liability is accepted for any loss or damage arising from any reliance upon such information.
Yes, DIS is one of the investment options for you if the features of DIS fit your own circumstances.
You can update your contact details by completing and returning the Personal Details Change Form (HA91) to our MPF Administrator.
You can logon to Hang Seng Personal e-Banking to update the correspondence address in our Bank and MPF records simultaneously by using a security device.
If you are a Hang Seng MPF scheme member who possesses a bank account with Hang Seng Bank and has applied for the full access to Hang Seng Personal e-Banking service with a security device, you can update correspondence address of your MPF account through Hang Seng Personal e-Banking. For updating other contact information (such as phone number, email address and fax number), please complete and return a Personal Details Change Form (HA91) to our MPF Administrator for the updating.
If you are (i) a sole Hang Seng MPF scheme member without possessing a bank account with Hang Seng Bank; or (ii) a Hang Seng MPF scheme member who also possesses a bank account with Hang Seng Bank but has not applied for the full access to Hang Seng Personal e-Banking service with a security device, please complete and return a Personal Details Change Form (HA91) to our MPF Administrator for any updating of your contact information.
For details of the above-mentioned, you can contact our Hang Seng MPF Service Hotline on 2213 2213.
You should put '31 December' as the day and month. Likewise, if your HKID card only contains the year and month but not the day, you should put the last day of the month.
The ‘Unit prices’ page on Hang Seng MPF webpage provides you with the unit prices.
Current unit prices are also available through these channels:
• Hang Seng MPF Service Hotline on 2213 2213 (Please refer to the section 'Hang Seng MPF Service
Hotline' in Member Service Guide for the user's guide)
• Hong Kong Economic Times
• South China Morning Post
You can check the past performance of MPF funds through ‘Fund Cumulative Performance’ page on the Hang Seng MPF webpage.
The unit prices are calculated based on the net asset value of each fund, ie the value of investments less fees and charges, divided by the number of units issued. (With the exception of the unit prices for MPF Conservative Fund on or before 30 June 2015, where fees and charges were deducted directly from a member's account by unit deduction.)
The MPF legislation requires each MPF scheme to offer a CPF. Our CPF is a low risk fund, investing in high grade Hong Kong dollars denominated monetary instruments such as treasury bills, bills of exchange, commercial paper and certificates of deposits. The investment objective is to achieve a return higher than the average bank savings rate, however returns are not guaranteed.
An MPF Conservative Fund may use one of two methods for deduction of fees and charges, namely (i) 'Fund Level Deduction;, that is, deducting the fees and charges from the assets of the MPF Conservative Fund or (ii) 'Member Level Deduction', that is, directly deducting the fees and charges from member's account by way of unit deduction.
From 1 December 2000 to 30 June 2015, the MPF Conservative Fund of Hang Seng Mandatory Provident Fund – SuperTrust Plus adopted method (ii), that is, deducting the fees and charges from member's account by way of unit deduction.
From 1 July 2015 and onwards, the MPF Conservative Fund of Hang Seng Mandatory Provident Fund – SuperTrust Plus adopts method (i), that is, deducting the fees and charges from the assets of the fund.
According to the MPF legislation, fees and charges can be deducted from the CPF only when the investment return is higher than the prescribed savings rate which is regularly published by the MPFA.
From 1 December 2000 to 30 June 2015, the CPF of Hang Seng Mandatory Provident Fund – SuperTrust Plus adopted method (ii), that is, deducting the fees and charges from member's account by way of unit deduction. The unit prices of the CPF have, therefore, not taken into account the deduction of fees. During that period, the fees for CPF are deducted in the form of units from a member's account only after the investment return and prescribed savings rate for each month are ascertained.
From 1 July 2015, fees and charges accrue on a daily basis, and are reflected daily in the fund's unit prices, net asset value and fund performance quoted.
Our Guaranteed Fund is a low risk fund providing you with a guaranteed interest rate, provided certain conditions are met. If any of the Guarantee Conditions are met on withdrawal or transfer of benefits, members will be entitled to the Actual Balance or the Guaranteed Balance, whichever is greater.
The guarantee in the Guaranteed Fund under Hang Seng Mandatory Provident Fund - SuperTrust Plus only applies under certain conditions. Please refer to the 'Guarantee Feature' section under 'Guaranteed Fund' in Part II - Fund Structure of the 'Principal Brochure' for full details of the guarantee features and Guarantee Conditions, including the guarantee features in the context of payment of benefits in instalments.
This is an action that will be performed by the administrator of the Hang Seng Mandatory Provident Fund - SuperTrust Plus ('Administrator') at the end of each year, starting in 2016. It is for members who have reached the age of 65 and still have investment in the Guaranteed Fund. The Administrator will calculate the Guarantee for these members, equivalent to the amount they would entitled if they had withdrawn their benefits from the Guaranteed Fund on 31 December in that year using grounds that meet the Guarantee Conditions. For details, please click here for the Guaranteed Fund Changes - Crystallisation's FAQs.
The rate for the scheme financial year from 1 July 2018 to 30 June 2019 is 0.125% per annum.
The rate for the scheme financial year from 1 July 2019 to 30 June 2020 is 0.15% per annum.
The rate will be reviewed annually and determined at the beginning of each scheme financial year, ie 1 July each year.
No. By law, you must invest your MPF monies in the funds offered by the MPF scheme you participate in.
The DIS comprises two consistent funds, namely Age 65 Plus Fund ('A65F') and Core Accumulation Fund ('CAF'). DIS is a ready-made investment arrangement mainly designed for those members who are not interested or do not wish to make an investment choice, and is also available as an investment choice itself, for members who find it suitable for their own circumstances. Started from 1 April 2017, for those members who do not make an investment choice when they set up a new MPF account, their new contributions and accrued benefits transferred from another registered scheme will be invested in accordance with the DIS.
The DIS aims to balance the long term effects of risk and return through investing in two constituent funds, namely the A65F and the CAF, according to the pre-set allocation percentages at different ages. The DIS will manage investment risk exposure by automatically reducing the exposure to higher risk assets and correspondingly increasing the exposure to lower risk assets as the member gets older. Such de-risking is to be achieved by way of reducing the holding in the CAF and increasing the holding in the A65F over time. The asset allocation stays the same up until 50 years of age, then reduces steadily until age 64, after which it stays steady again. For further details of the DIS, please refer to the 'Principal Brochure'.
The DIS consists of two constituent funds, the Core Accumulation Fund ('CAF') and the Age 65 Plus Fund ('A65F').
Core Accumulation Fund ('CAF') and Age 65 Plus Fund ('A65F') are the two constituent funds that consist Default Investment Strategy ('DIS'). The CAF provides capital growth to members by investing in a globally diversified manner and will invest around 60% in higher risk assets (generally mean equities or similar investments) and 40% in lower risk assets (generally mean global bonds or similar investments) of its net asset value whereas the A65F provides stable growth for the retirement savings to members by investing in a globally diversified manner and will invest around 20% in higher risk assets and 80% in lower risk assets of its net asset value.
Yes. The Core Accumulation Fund ('CAF') and the Age 65 Plus Fund ('A65F') can be standalone investments. Members should note that, if you choose the CAF and/or the A65F as standalone investments (rather than as part of the DIS), the de-risking to automatically reduce the risk exposure as the member approaches retirement age will not be applicable.
You do not need to apply for an MPF phone PIN. It is issued to you automatically after your enrolment. If you previously have an MPF account with Hang Seng MPF and the PIN has been issued to you, the same PIN will apply to all of your subsequent new MPF accounts which carry the same MPF membership number. No new PIN will be reissued automatically under normal circumstances. If necessary, you may request for a new one by calling the Hang Seng MPF Service Hotline on 2213 2213, select preferred language and then press #. Hang Seng MPF customer service representatives will be happy to arrange a new PIN and post it to you.
Please call the Hang Seng MPF Service Hotline on 2213 2213, select preferred language and then press #. Hang Seng MPF customer service representatives will be happy to arrange a new PIN and post it to you.
As with accrued benefits derived from mandatory contributions, TVC Benefits can only be paid if one of the following withdrawal conditions are met:
• on a Member’s 65th birthday;
• on the early retirement of a Member on or after his/her reaching age 60;
• on the total incapacity of a Member;
• on the terminal illness of a Member;
• on a Member's death (in which case the benefits are paid to the Member's legal personal representatives);
• upon a Member’s permanent departure from the Hong Kong SAR; or
• upon a Member’s claim on small balance under section 162 (1)(c) of the General Regulation
Requests for payment of TVC Benefits by a TVC Account Holder should be made to the Administrator and accompanied by a completed request of the relevant payment forms.
In addition, TVC Benefits payable on a TVC member’s 65th birthday or early retirement on or after reaching age 60 can also claim their TVC Benefits via regular instalments.
You can choose to withdraw your MPF accrued benefits in a lump sum when you attain the retirement age of 65 or retain them in the existing scheme until you wish to withdraw them. In addition, you can also choose to withdraw your MPF accrued benefits in instalments on the grounds of retirement at age 65. You may specify the withdrawal amount you wish to withdraw by submitting to us a valid 'Claim Form for Payment of Accrued Benefits on Ground of Attaining the Retirement Age of 65 or Early Retirement' [Form MPF(S)－W(R)](HAPR) together with the necessary supporting document(s).
As with accrued benefits derived from mandatory contributions, you can withdraw your TVC benefits under any of the following circumstances only:
• At the age of 65
• Early retirement aged between 60 and 64
• Total incapacity
• Terminal illness
• Permanent departure from the Hong Kong SAR
• Small balance
In addition, you can also withdraw your TVC benefits in instalments on the grounds of retirement at age 65 or early retirement at age 60.
To make your claim, you need to complete the below relevant form and provide us with relevant supporting document(s) listed in the form.
Claiming accrued benefits
Reasons for claiming accrued benefits
Supporting Form (The relevant form can be downloaded from the MPFA’s website at www.mpfa.org.hk)
Early retirement between 60 and 641
Please use the Chinese version of declaration form if you would read the jurat in Chinese
*For committee of the estate on behalf of mentally incapacitated scheme member
Apart from the withdrawal of accrued benefits, Hang Seng MPF may terminate your TVC account if:
1. the balance of the TVC account is zero; and
2. there is no transaction activity in respect of the TVC account for 365 days.
From 1 February 2016, members who reach the retirement age of 65 or early retirement at age 60 can withdraw their MPF accrued benefits in instalments.
For withdrawal by installment, please take note of the following:
In Hong Kong, the statutory declaration must be made before and signed by a Commissioner for Oath at either the Public Enquiry Service Centre of the Home Affairs Department, a Notary Public or a Justice of the Peace. A statutory declaration made in a place other than Hong Kong is also acceptable provided that it is made before and signed by a Notary Public or a person authorised under the law of that place to administer an oath or take a statutory declaration.
By law, the MPF benefits of a deceased member will be payable to his/her personal representative as indicated in a Letter of Probate or Letter of Administration granted by the Probate Registry. Members do not need to designate any beneficiary during enrolment.
The personal representative should complete a 'Claim Form for Payment of Accrued Benefits on Ground of Permanent Departure from Hong Kong/Total Incapacity/Terminal Illness/Small Balance/Death [Form MPF(S) - W(O)]' (HAPO) and submit it with the following documents to us:
• A copy of the claimant's HKID card for verification of the name and identity card number of the claimant if
the claimant does not wish to present the card in person for verification
• A copy of the Letter of Probate or Letters of Administration granted by the Probate Registry / a letter
requesting withdrawal of the accrued benefits issued by the Official Administrator if the claim is made by
the Official Administrator
Download HAPO form
A certified true copy is a duplicated copy which is certified by an authorised party that it has been photocopied from an original document. Claimants can bring along a completed claim form together with all original supporting documents to any of our designated Hang Seng Bank branches. Our MPF Specialists will assist them in making photocopies and submit the documents to us. Alternatively, the photocopy can be signed by a solicitor or any other person authorised by the laws to make such certification.
You can apply to the Probate Registry for the desired form. For details of the application procedures, you may visit the Judiciary’s website www.judiciary.hk for information about Guide to Court Services (Probate).
The maximum tax deductible amount under personal income tax for the year of assessment 2019/2020 is HK$60,000 and it is an aggregated limit for both TVC and qualifying annuity premiums.
Same as the tax deduction for mandatory contributions and other tax concessions, the individual taxpayer (not the Trustee, Sponsor and/or other operators of the Hang Seng Master Trust) is responsible for the application of tax deduction and keeping track of when the maximum tax deductible limit is fully utilized. If you are in doubt of your tax position, please consult your own advisor.
As such, to facilitate the tax return filing by TVC account holders, the Trustee will provide a TVC summary to each TVC account holder in the Hang Seng Master Trust around 10 May after the end of the relevant year of assessment (i.e. before the end of a period of 40 days from the beginning of the next tax assessment year commencing on 1 April).
You can obtain the information by submitting a signed written request to the following address:
Retirement Benefits Administration
The Hongkong and Shanghai Banking Corporation Limited
PO Box 73770
Kowloon Central Post Office
Please note that you should state your full name, relevant employer ID, membership number(s) or HKID/passport number in your signed written request. If you wish to obtain the information of transfer-in/out, withdrawal and details of transactions for more than one MPF account, please provide the employer ID and membership number of those accounts. Please be reminded that your signature must be the same as your last submitted specimen.
Upon receipt of complete information as stated above, we will provide a transfer-in/out and withdrawal summary and details of transactions of the six most recent quarters which ends on the last calendar day of March, June, September or December.
There is no handling charge and limitation on the number of request you can make.
This section summarises all transfer-in, transfer-out and withdrawal transactions successfully processed in your MPF account within the six most recent quarters.
All transaction(s) processed successfully within the six most recent quarters will be recorded in the 'Details of Transactions'. It is presented in ascending order of the fund name in English and in chronological order of the transaction date.
Opening balance is the number of units of the fund held in your MPF account as at the start date of the six quarters period as stated in the statement. Closing balance is the number of units of the fund held in your MPF account as at the end date of the six quarters period as stated in the statement.
If the period stated in the statement is from 1 January 2012 to 30 June 2013, then the opening balance is the number of units held as at 1 January 2012 and the closing balance is the number of units held as at 30 June 2013.
The closing balance may become zero when you have transferred or withdrawn all units from a fund, or terminated your account on or before the end date of the six quarters period.
Only transaction(s) processed successfully would be shown in the 'Details of Transactions' section but 'investment returns' is not a transaction. However, you may refer to the 'investment returns' stated in your 'MPF Member Benefit Statement' of the corresponding scheme financial period.
Unfortunately, transfers of voluntary contributions or Flexi-Contributions in the form without subscription and redemption of units from your contribution/self-employed/personal account into your TVC account is not permissible currently. Only new contributions into your TVC account are allowed.
Unfortunately, transfers of TVC Benefits to your contribution/self-employed/personal account is not permissible. Your TVC account is maintained separately to your other MPF accounts. This will allow you to easily track your TVC in your TVC account.
TVC Account Holders may, at any time choose to have all their accrued benefits in their TVC account under the Hang Seng Master Trust transferred to another TVC account with another MPF service provider, or vice versa.
However, partial transfers to another TVC account (with another MPF service provider) is not allowed.
TVC Account Holders can transfer their TVC Benefits by completing ‘Scheme Member’s Request For Transfer of Tax Deductible Voluntary Contributions (TVC)’ form.
For the avoidance of doubt, transfer of accrued benefits derived from a TVC account to another TVC account of the Member in another Registered Scheme cannot be claimed as deductions for taxation purpose, as it would have been counted in the original MPF scheme for which the TVC were originally made as new contributions in the relevant tax assessment year.
You can review the latest statement from your existing MPF service provider or contact your existing trustee.
You can attach copies of the latest member benefit statement issued by your existing MPF service provider(s) and your identification document when submitting your transfer request to us, which may facilitate the verification process to be done by the transferor trustee. Please be reminded to tick the box under the Section 'Authorisation and Declaration' of HAPT form.
Yes. Please click here for the member benefit statement-related frequently asked questions for tax deductible voluntary contributions account holders.
Note: The relevant frequently asked questions as stated above are only applicable to explain or elaborate the information presented in the corresponding statement of the scheme financial period of 01/07/2018 to 30/06/2019. Starting from 1 July 2019, Hang Seng Mandatory Provident Fund ― ValueChoice has been merged into Hang Seng Mandatory Provident Fund ― SuperTrust Plus.
Additional voluntary contributions, Flexi-Contributions and tax deductible voluntary contributions are accepted at the discretion of the Trustee. The Trustee reserves the absolute right not to accept any additional voluntary contributions, Flexi-Contributions and tax deductible voluntary contributions at any time.
The information shown on this webpage is for illustrative purposes only. It is not intended to provide any form of tax advice. Hang Seng Bank does not provide tax advice. You are advised to exercise caution in relation to tax matters and this webpage. If you are in doubt about any of the contents of this webpage, you should obtain independent professional advice.
The information contained above is for reference only and the provisions in the MPF legislation and announcements by the Mandatory Provident Fund Schemes Authority shall prevail. If you are in doubt about the meaning or the effect of the above contents, please seek independent professional advice.
Investors should remember that investment involves risks and investment return may fall as well as rise. Past performance is no guide to future performance. For further details including the product features and risks involved, please refer to the 'Principal Brochure'.
Issued by Hang Seng Bank Limited
|Hang Seng MPF Hotline||MPF Specialists at Designated Branches|
|Existing MPF Customers||Service hours:Mon - Fri,9 am to 5 pm|
|- Employers: 2288 6822|
|- Members / Self-employed persons: 2213 2213|
|- HKSARG Employees: 2269 2269|
|Non-existing MPF Customers|
|- Enquiries / Apply for Hang Seng MPF: 2997 2838|