Mobile Security Key

Mobile Security Key1 is a digital version of Security Device within the Hang Seng Personal Banking mobile app. It is a type of method to conduct two-factor authentication. You won't have to carry an additional physical Security Device with you and can enjoy access to Hang Seng Personal e-Banking ("Personal e-Banking") services!

Once activated, you simply need to enter your Mobile Security Key password to logon to Personal Mobile Banking. You can also use Mobile Security Key to generate a one-time use Security Code in order to log on to Personal e-Banking (desktop version).

What can you do with the Mobile Security Key?
  • Log on to Personal e-Banking
  • Register Hang Seng Easy Pay / Raise daily payment limit of Hang Seng Easy Pay
  • Make account transfers to non-registered accounts
  • Issue e-Cheque
  • Pay bills to e-Merchants
  • Set Up Direct Debit Authorisation to designated beneficiaries
  • Update personal particulars
  • Activate Mobile Payment service
  • Apply for ATM card replacement
  • Request for ATM PIN
  • Request for credit card PIN/ phone PIN
  • Request for spending card PIN2/ phone PIN
  • Trade securities and other investment products online

Biometric Authentication

Biometric Authentication1 is a feature tied in with Mobile Security Key, allowing you to log on to Personal Mobile Banking and confirm transactions simply via fingerprint authentication or facial recognition for authentication, instead of having to enter your Mobile Security Key password.

Download Now

Hang Seng Personal Banking



Please search for "Hang Seng" at official app stores of Google Play and App Store to download the Hang Seng Personal Banking mobile app.

Features
  • Faster and more convenient e-Services experience

    Quick log on with Mobile Security Key and Biometric Authentication

  • Do more with Biometric Authentication

    Apple iPhone X users can now use iOS Face ID or users of iOS or Android™ compatible mobile devices1 can use biometric credentials to log on and confirm transactions in an instant

  • Simplified e-Banking

    Besides logging on to Personal Mobile Banking, you can also use your Mobile Security Key to generate Security Code for logging on to Personal e-Banking (desktop version)

Watch to know more about it!

To read the latest Terms and Conditions for Mobile Security Key and Biometric Authentication for Banking Services, please click here.

Notes:

  1. For compatible mobile devices only.
    Mobile Security Key is available on Apple iPhone with iOS version 10.3 or above and mobile device with Android OS version 6.0 or above.
    Fingerprint Authentication is available on:
    • Apple iPhone 5s or later models with Touch ID and operates on iOS 10.3 or above
    • Android mobile device operates on OS version 8.0 or above with compatible fingerprint sensor and recognized Trusted Execution Environment (TEE) enabled, or
    • Designated Android mobile devices operates on OS version 6.0 or above with compatible fingerprint sensor enabled, including:

      Samsung: Galaxy S10, Galaxy S10+, Galaxy S10e, Galaxy A7, Galaxy A9, Galaxy Note 9, Galaxy S9, Galaxy S9+, Galaxy A6+, Galaxy A8 Star, Galaxy J6, Galaxy C9 Pro, Galaxy Note 8, Galaxy S8, Galaxy S8+, Galaxy S7, Galaxy S7 edge, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy Note 5
      LG: Q Stylus+, V30+, V20, G6, G6+
      Sony: Xperia XZ3, Xperia XA2 Plus, Xperia XZ2, Xperia XZ2 Premium
      Google: Pixel 3, Pixel 3 XL, Pixel 2, Pixel 2 XL
      HTC: U12+
      Huawei: Mate 20 Pro
      Motorola: G6 Plus

      Facial recognition for authentication is available on Apple iPhone X or newer models and operates on iOS 11.0 or above.
  2. Hang Seng Spending Card account is a non-interest bearing account. Funds maintained in the Hang Seng Spending Card account are not protected deposit and are not protected by the Deposit Protection Scheme in Hong Kong.
  3. Android, Google Play and the Google Play logo are trademarks of Google LLC.
  4. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.