Mobile Security Key

Mobile Security Key¹ is a digital version of Security Device within the Hang Seng Personal Banking mobile app. It is a type of method to conduct two-factor authentication. You won't have to carry an additional physical Security Device with you and can enjoy access to Hang Seng Personal e-Banking ("Personal e-Banking") services!

Once activated, you simply need to enter your Mobile Security Key password to logon to Personal Mobile Banking. You can also use Mobile Security Key to generate a one-time use Security Code in order to log on to Personal e-Banking (desktop version).

What can you do with the Mobile Security Key?

Log on to Personal e-Banking
Register Hang Seng Easy Pay / Raise daily payment limit of Hang Seng Easy Pay
Make account transfers to non-registered accounts
Issue e-Cheque
Pay bills to e-Merchants
Set Up Direct Debit Authorisation to designated beneficiaries
Update personal particulars
Activate Mobile Payment service
Apply for ATM card replacement
Request for ATM PIN
Request for credit card PIN/ phone PIN
Request for spending card PIN²/ phone PIN
Trade securities and other investment products online

Biometric Authentication

Biometric Authentication¹ is a feature tied in with Mobile Security Key, allowing you to log on to Personal Mobile Banking and confirm transactions simply via fingerprint authentication or facial recognition for authentication, instead of having to enter your Mobile Security Key password.

Download Now

Hang Seng Personal Banking

Please search for "Hang Seng" at official app stores of Google Play and App Store to download the Hang Seng Personal Banking mobile app.

Features

Faster and more convenient e-Services experience

Quick log on with Mobile Security Key and Biometric Authentication
Do more with Biometric Authentication

Apple iPhone X users can now use iOS Face ID or users of iOS or Android™ compatible mobile devices¹ can use biometric credentials to log on and confirm transactions in an instant
Simplified e-Banking

Besides logging on to Personal Mobile Banking, you can also use your Mobile Security Key to generate Security Code for logging on to Personal e-Banking (desktop version)

Watch to know more about it!

To read the latest Terms and Conditions for Mobile Security Key and Biometric Authentication for Banking Services, please click here.

Notes:

For compatible mobile devices only.
Mobile Security Key is available on Apple iPhone with iOS version 10.3 or above and mobile device with Android OS version 6.0 or above.
Fingerprint Authentication is available on:
- Apple iPhone 5s or later models with Touch ID and operates on iOS 10.3 or above
- Designated Android mobile devices with compatible with fingerprint sensor enabled with a minimum Android OS version 6.0, including:
  
  Samsung: Galaxy S10, Galaxy S10+, Galaxy S10e, Galaxy A7, Galaxy A9, Galaxy Note 9, Galaxy S9, Galaxy S9+, Galaxy A6+, Galaxy A8 Star, Galaxy J6, Galaxy C9 Pro, Galaxy Note 8, Galaxy S8, Galaxy S8+, Galaxy S7, Galaxy S7 edge, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy Note 5
  LG: Q Stylus+, V30+, V20, G6, G6+
  Sony: Xperia XZ3, Xperia XA2 Plus, Xperia XZ2, Xperia XZ2 Premium
  Google: Pixel 3, Pixel 3 XL, Pixel 2, Pixel 2 XL
  HTC: U12+
  
  Facial recognition for authentication is available on Apple iPhone X or newer models and operates on iOS 11.0 or above.
Hang Seng Spending Card account is a non-interest bearing account. Funds maintained in the Hang Seng Spending Card account are not protected deposit and are not protected by the Deposit Protection Scheme in Hong Kong.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

Activate Mobile
Security Key
Enable Biometric
Authentication
Generate Security
Code
Switch Mobile Security
Key to another device

Activate Mobile Security Key

Step 1

Access the latest version of Hang Seng Personal Banking mobile app and log to your Personal e-Banking.

Step 2

Read the introductory information. Begin Mobile Security Key activation by tapping "Activate Now".

Step 3

Input your personal identification credentials.
(Only applicable if you logged on using dual password)

Step 4

Input the verification code sent to you via SMS.

Step 5

Follow the screen instructions to create your Mobile Security Key password and accept the Terms and Conditions.

Step 6

You are all set! Mobile Security Key has been activated successfully. You can now enter your Mobile Security Key password to log on to Hang Seng Personal e-Banking!

Access the latest version of Hang Seng Personal Banking mobile app and log to your Personal e-Banking.

Mobile Security Key
Biometric Authentication

General Questions

What is Mobile Security Key?

Mobile Security Key is a digital version of Security Device within the Hang Seng Personal Banking mobile app and is used to generate one-time use Security Codes in order to log on to Personal e-Banking and access a full range of online banking services.

What are the benefits of a Mobile Security Key?

Mobile Security Key is a feature within the Hang Seng Personal Banking mobile app.

Upon activation of the Mobile Security Key, you will not have to carry an additional physical Security Device with you and can enjoy access to our full range of Personal e- Banking services anytime and anywhere.

Mobile Security Key will make logging on to the Personal Mobile Banking quicker and easier. You simply need to enter your Mobile Security Key password or use your biometric credentials (if Biometric Authentication is enabled) in the Hang Seng Personal Banking mobile app to log on to Personal Mobile Banking.

How do I activate the Mobile Security Key on my mobile device?

Once you have downloaded the Hang Seng Personal Banking mobile app on your mobile device, you can log on and select "Settings" from the menu to activate Mobile Security Key. Please note that you need to have a valid and up-to-date mobile phone number and email address in our records in order to activate the Mobile Security Key.

Which mobile devices are Mobile Security Key available on?

Mobile Security Key is supported on Apple iPhone with iOS version 10.3 or above and mobile device with Android OS version 6.0 or above.

Can I have a Mobile Security Key on more than one mobile device?

For security reasons, your Mobile Security Key can only be registered to one mobile device at a time. If you would like to change the mobile device which your Mobile Security Key is linked to, simply log on to Personal Mobile Banking with your new mobile device and select "Mobile Security Key" from the “Settings” menu. Then select "Switch Mobile Security Key to this device" and follow the on-screen instructions to activate Mobile Security Key on your new mobile device.

Is it mandatory to activate the Mobile Security Key on my mobile device?

Activating the Mobile Security Key is optional. You may continue to log on to Personal e-Banking using dual password mode or physical Security Device.

Can I have a physical Security Device as well as a Mobile Security Key?

To maintain the security and integrity of your accounts, only one Security Device can be activated at a time and owned by one customer. You can choose to use either a physical Security Device or a Mobile Security Key.

The physical Security Device is designed in a way that it is small enough to carry in a wallet or purse with your cards or be attached to a key ring.

The Mobile Security Key is accessed through the Hang Seng Personal Banking mobile app so you will not need to carry a physical Security Device with you.

Please note that if you already own a physical Security Device, once your Mobile Security Key is activated, your physical Security Device will be deactivated immediately.

What happens if I want to stop using my Mobile Security Key activated mobile device / switch my Mobile Security Key to a new mobile device?

Before you discard your mobile device, you will need to deactivate your Mobile Security Key, which you can do via the “Settings” menu after you have logged on to Personal Mobile Banking.

Alternatively, you can switch your Mobile Security Key from your old mobile device to a new one. Download the Hang Seng Personal Banking mobile app on your new mobile device and select "Mobile Security Key" from the “Settings” menu after logging on to Personal Mobile Banking. You will be asked to generate a Security Code from your old mobile device and input it into your new mobile device for activation. Your old Mobile Security Key will be deactivated immediately after successful activation.

We recommend that you also reset your old mobile device to factory settings after deactivation.

If you did not keep your old mobile device, you may logon with the new mobile device and choose “Switch Mobile Security Key to this device” under “Mobile Security Key” from “Settings” menu to deactivate the Mobile Security Key from your old mobile device so that you can activate it on the new mobile device.

What happens if my Mobile Security Key activated mobile device is lost or stolen?

Please contact our Customer Service Representatives immediately at 2822-0228 if your Mobile Security Key activated mobile device is lost or stolen and we will disable the Mobile Security Key to prevent unauthorized access.

Can I deactivate my Mobile Security Key any time?

Yes. After logging on to Personal Mobile Banking, you can deactivate your Mobile Security Key by selecting “Mobile Security Key” from the “Settings” menu, and follow the on-screen instructions to deactivate the Mobile Security Key.

Can I switch my Mobile Security Key to a physical Security Device?

Yes, you can contact our Customer Service Representatives at 2822-0228 to arrange to deliver a new physical Security Device by post or you can visit our branch to apply and collect a new physical Security Device. Your Mobile Security Key will be deactivated immediately after you have activated the new physical Security Device.

What should I do if I have changed the SIM card or mobile phone number on my Mobile Security Key activated mobile device?

Since Mobile Security Key is tied to your mobile device instead of your SIM card. No special arrangement is needed after you have changed the SIM card or your mobile phone number on your Mobile Security Key activated mobile device.

If you have changed your mobile phone number, please update the bank record by logging on to Personal e-Banking (desktop version) and selecting “Personal Particulars” in “Account Maintenance” under the “Customer Services” section. A physical Security Device or Mobile Security Key is required for updating personal information.

Can I activate Mobile Security Key on a jailbroken/rooted mobile device?

If your mobile device is jailbroken / rooted, there may be security loopholes. For security reasons, you will not be allowed to activate and/or use Mobile Security Key.

Are there any restrictions to use an overseas mobile phone number to activate Mobile Security Key?

If you have successfully registered an overseas mobile phone number in our system, we will deliver the SMS verification code to your phone number. Please ensure you are technically able to receive the message in the country / territory you are in.

Logon

Once activated Mobile Security Key, do I have to use my Mobile Security Key every time I log on to Personal Mobile Banking?

Yes, once you have activated the Mobile Security Key on your mobile device, you have to enter your Mobile Security Key password or use Biometric Authentication (if you have enabled it)when you log on to Personal Mobile Banking. You will no longer need your username and dual passwords or physical Security Device after you have activated your Mobile Security Key.

How do I use Mobile Security Key to log on to Personal e-Banking (desktop version)?

You can use Mobile Security Key to log on to Personal e-Banking (desktop version), simply follow below steps to generate the Security Code. There are also on-screen instructions available on Personal e-Banking (desktop version) log on page for you to follow

Launch the Hang Seng Personal Banking mobile app on your mobile device with Mobile Security Key activated
Select "Generate Security Code" under logon page
Select "Log on / Re-authenticate"
Enter your Mobile Security Key password and press "Generate Security Code". You can also use Biometric Authentication if you have enabled it.

Your Security Code will be immediately displayed, you may input it into the field provided in the Personal e-Banking (desktop version) to log on.

What if I forgot my Mobile Security Key password?

If you have forgotten your Mobile Security Key password, please press the "Forgot Mobile Security Key Password?" link in the logon page via Hang Seng Personal Banking mobile app and then follow the on-screen instructions to reset your Mobile Security Key password. For enquiry, please call our hotline 2822 0228.

Can I change my Mobile Security Key password in the future?

Yes, if you would like to change your Mobile Security Key password, upon logon to the Personal Mobile Banking, select "Mobile Security Key" and then select "Change Mobile Security Key Password" from the “Settings” menu.

Can others use my Mobile Security Key activated mobile device to log on to their Personal Mobile Banking?

Mobile Security Key is activated on your personal mobile device. Once it is activated, your Mobile Security Key is linked to your personal accounts, and only you can access your accounts through a Mobile Security Key activated mobile device. Other users cannot log on to their Personal Mobile Banking using your Mobile Security Key activated mobile device.

I have activated Mobile Security Key. What should I do if I delete my Hang Seng Personal Banking mobile app accidentally?

If you delete your Hang Seng Personal Banking mobile app accidentally, you need to re-install the app to your mobile phone and then logon and choose “Switch Mobile Security Key to this device” under “Mobile Security Key” from “Settings” menu to activate the Mobile Security Key on the mobile phone again.