Our Phone Banking Service is available free of charge for all personal banking account customers to take care of their finances with ease:

• Designated 24-hour manned phone banking hotline for Prestige and Preferred Banking respectively to assist our privileged customers to manage their wealth anytime anywhere
• Access your bank accounts, make deposits, payments and other banking transactions over the phone
• Reset Personal e-Banking PIN or make enquiries
• Check out exchange rates, as well as Buy/Sell foreign currencies
• Request for ATM Card replacement and ATM Card PIN reset
• Report loss of Credit Card or ATM Card
• Change personal information and address (including mobile phone/residential telephone number/office telephone number/email address and correspondence address)
• Set overseas ATM withdrawal limit

When you call us, we can verify your identity by Phone Banking PIN or sending you an authentication request through Hang Seng Mobile App. Once you've approved it, our customer service officer will proceed to process your request.

Step 1: Connect with our customer service officer by phone / chat.
Step 2: An authentication request will be triggered to your Hang Seng Mobile App from our customer service officer.
Step 3: Confirm your identity via biometric authentication (Touch ID/ Face ID/ Fingerprint) or 6-digit Mobile PIN, then continue to “Confirm” or “Decline” the request.
Step 4: We will process the request once it is approved by you. If you did not initiate the phone banking / chat request, please reject the authentication request and report it by selecting ‘Report suspicious activity’ and contact us immediately.