Phone Banking

Service Overview

Our Phone Banking Service is available free of charge for all personal banking account customers to take care of their finances with ease:

  • Designated 24-hour manned phone banking hotline for Prestige and Preferred Banking respectively to assist our privileged customers to manage their wealth anytime anywhere
  • Access your bank accounts, make deposits, payments and other banking transactions over the phone
  • Reset Personal e-Banking PIN or make enquiries
  • Check out exchange rates, as well as Buy/Sell foreign currencies
  • Request for ATM Card replacement and ATM Card PIN reset
  • Report loss of Credit Card or ATM Card
  • Change personal information and address (including mobile phone/residential telephone number/office telephone number/email address and correspondence address)
  • Set overseas ATM withdrawal limit