If the retained card is a Hang Seng ATM Card or Hang Seng Credit Card, we will issue a new replacement card and mail it to your correspondence address registered with us. If your ATM Card or Credit Card is issued by any other banks, please call our 24-hour ATM hotline 2997 2112.
Please call our customer service hotline 2998 9188 (Prestige banking) / 2822 8228 (Preferred banking) / 2822 0228 (other banking accounts) for card replacement, or take along the damaged ATM Card and valid identity proof to any Hang Seng branches during office hours for card replacement.
If you have forgotten your PIN, you may request a new ATM PIN via Hang Seng e-Banking or Phone Banking; or by presenting your ATM Card and valid identity proof to reset your ATM Card PIN instantly* at any Hang Seng branches during office hours.
* Instant card PIN reset is available at all branches except iPoint (Sales & Service Centre) and MTR Station
You can activate the function in advance by setting the withdrawal limit and effective period through any Hang Seng or HSBC ATM in Hong Kong, log on Hang Seng Personal / Business e-Banking or Phone Banking.
Yes. RMB notes withdrawal services are available at selected Hang Seng and HSBC ATMs. The daily withdrawal limit is HKD20,000 or equivalent for personal banking accounts and HKD30,000 or equivalent for Prestige/Preferred Banking.
Yes, foreign currency notes can be either withdrawn directly from your Integrated Account, or exchanged from your HKD Deposit Account. Please note that the withdrawal of foreign currencies including KRW, SGD and TWD is not applicable to any Integrated Account and can only be done through exchanging from your HKD Deposit Account.
The withdrawal and exchange services provided by our Foreign Currency ATMs are free of charge. The applicable foreign exchange rate is basically based on the relevant Foreign Currency Notes Exchange Rate shown on the Hang Seng Foreign Currency ATM at the transaction time.
For any currency, including HKD, RMB and other foreign currencies, the daily withdrawal limit is capped at HKD20,000 or equivalent per ATM card ( HKD30,000 or equivalent per Prestige Banking / Preferred Banking ATM card, to be shared with HKD withdrawal limit).
You can deposit up to HKD100,000 per card per day respectively by using your ATM Card or Credit Card . A maximum of HKD100,000 per account per day can be deposited by keying in the account number (i.e. without inserting the card).
Hang Seng Bank wishes to remind customers to remain vigilant in safeguarding their banking credentials such as Credit Card number, One-Time Password (OTP) during the online payments and other sensitive account information and not to disclose any such information to third parties. We attach great importance to the security of our online credit card payment service. For enquiries, please contact our 24-hour Customer Service Hotline on the back of Credit Card.
Service Suspension at Hang Seng Bank Branches
The following Hang Seng branch outlets are temporarily closed for service until further notice.
Customers can visit other branches, use e-Banking, mobile banking apps or phone banking hotline (personal customers: 2822 0228 / commercial customers: 2198 8000) for banking services. We apologize for any inconvenience caused.