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Self-service Banking
FAQs



ATM Cards
  • If you have forgotten your PIN, you may request a new ATM PIN via Hang Seng e-Banking or Phone Banking; or by presenting your ATM Card and valid identity proof to reset your ATM Card PIN instantly* at any Hang Seng branches during office hours.

    * Instant card PIN reset is available at all branches except iPoint (Sales & Service Centre) and MTR Station
      Office.
 
Overseas ATM withdrawal limit
 
ATMs & RMB ATMs
 
Foreign Currency ATMs
 
Voice Navigation ATMs
 
Quick Cash Deposit Machines/Quick Cheque Deposit Machines