Please select
Search
Self-service Banking
FAQs



ATM Cards
  • If you have forgotten your PIN, you may request a new ATM PIN via Hang Seng e-Banking or Phone Banking; or by presenting your ATM Card and valid identity proof to reset your ATM Card PIN instantly* at any Hang Seng branches during office hours.

    * Instant card PIN reset is available at all branches except iPoint (Sales & Service Centre) and MTR Station
      Office.
 
Overseas ATM withdrawal limit
 
ATMs & RMB ATMs
 
Foreign Currency ATMs
  • The withdrawal and exchange services provided by our Foreign Currency ATMs are free of charge. The applicable foreign exchange rate is basically based on the relevant Foreign Currency Notes Exchange Rate shown on the Hang Seng Foreign Currency ATM at the transaction time.
  • For any currency, including HKD, RMB and other foreign currencies, the daily withdrawal limit is capped at HKD20,000 or equivalent per ATM card ( HKD30,000 or equivalent per Prestige Banking / Preferred Banking ATM card, to be shared with HKD withdrawal limit).
  • Our Foreign Currency ATMs provide a 24-hour Foreign Currency Withdrawal Service, which is the same as general ATMs.
  • The Foreign Currency ATMs are located at the following sites:
    Districts Foreign Currency ATM Locations
    Hong Kong Island Central & Western MTR Central Station (near Exit B)
    Opening hours: Around 06:00 - midnight 01:00
    Head Office (83 Des Voeux Road Central)
    Opening hours: 09:00 - 19:00 (Mon. - Fri.) , 09:00 - 13:00 (Sat.)
    MTR Hong Kong Station (L2 Concourse towards Airport)
    Opening hours: Around 06:00 - midnight 01:00
    Wanchai Hennessy Road Automated Banking Centre(Shop G03, 388 Hennessy Road)
    Opening hours: 24 Hours
    MTR Causeway Bay Station (near Exit F)
    Opening hours: Around 06:00 - midnight 01:00
    Kowloon Yau Tsim Mong MTR Tsimshatsui Station (near Exit D)
    Opening hours: Around 06:00 - midnight 01:00
    Mongkok Prestige & Preferred Banking Centre (677 Nathan Road)
    Opening hours: 24 Hours
    MTR Prince Edward Station (near Exit A)
    Opening hours: Around 06:00 - midnight 01:00
    Kwun Tong MTR Kowloon Bay Station (near Exit A)
    Opening hours: Around 06:00 - midnight 01:00
    New Territories Tsuen Wan Tsuen Wan KOLOUR Automated Banking Centre (Shop No. 1008, 1/F, KOLOUR Tsuen Wan I, 68 Chung On Street)
    Opening hours: Subject to Mall Opening Hours
    Tuen Mun Tuen Mun Town Plaza Automated Banking Centre (Shop 36, Upper G/F, Tuen Mun Town Plaza, Phase II)
    Opening hours: Subject to Mall Opening Hours
    Yuen Long Kuk Ting Street Automated Banking Centre (G/F, No. 4 Kuk Ting Street)
    Opening hours: 24 Hours
    Kwai Tsing MTR Tsing Yi Station (near Exit A1)
    Opening hours: Around 06:00 - midnight 01:00
 
Voice Navigation ATMs
 
Quick Cash Deposit Machines/Quick Cheque Deposit Machines