You can report about the deceased and upload required documents by going to Hang Seng Bank Website > "Personal" > "Banking" > "More Banking Services" > "Useful information" > "Dealing with bereavement". For Administrators / Executors who would like to apply for account closure, please select "Account closure" and/or "Request for deceased account information" during online application. Please follow the instructions to upload documents and bring along the required original documents or certified copy to our branch for verification.
Upon receiving the required information, we will freeze the deceased's account according to standard procedure. You will be notified of the application status and points to note via email, so please provide a valid email address during application.