Hang Seng understands that it can be a difficult time when a family member passes away. You can let us know online, and we will help you through the bereavement process and deal with the deceased's accounts.
The "Dealing with bereavement" platform allows you to report the Deceased and allows the Administrator / Executor / Solicitor to apply for account closure. Simply fill in the application form and upload the documents online to submit the application.
You can still report the Deceased first if you can’t provide additional documents for the time being. After the documents are ready, you can visit this page again and submit them.
Report the Deceased and upload documents by clicking "Apply online"
Please note that once the deceased account is frozen, all related account services and transactions would be impacted
Fill in information to request account balance letter (if apply for Grant of Representation / Confirmation Notice)
Fill in information to apply account closure (if applicable)
Visit branch for arranging certified true copy (applicable for 2 & 3)
Contact us for dealing with non-deposit accounts (if any)
Please prepare the below documents before starting your application:
General bereaved case handling
You can report about the deceased and upload required documents by going to Hang Seng Bank Website > "Personal" > "Banking" > "More Banking Services" > "Useful information" > "Dealing with bereavement". For Administrators / Executors who would like to apply for account closure, please select "Account closure" and/or "Request for deceased account information" during online application. Please follow the instructions to upload documents and bring along the required original documents or certified copy to our branch for verification.
Upon receiving the required information, we will freeze the deceased's account according to standard procedure. You will be notified of the application status and points to note via email, so please provide a valid email address during application.
All required documents
Additional documents for account closure (Only Applicable to Administrator / Executor)
Additional documents for detailed deceased account information
Executors / Aministrators can choose to transfer the remaining balance of the deceased to his/her Hang Seng Account or by issuing cashier's order.
You can go to Hang Seng Bank Website > "Personal" > "Banking" > "More Banking Services" > "Useful information" > "Dealing with bereavement" and indicate that you or your family have reported / completed the application in the last 6 months, then fill in your reference number in order to upload the supplementary documents.
You can refer to the email titled "Receipt of bereavement notification and application on deceased’s account" we've sent to you a while ago. You can also contact us via Live Chat after logging onto Hang Seng Personal e-Banking, call our customer service hotline at (852)2822 0228 or visit our branch for enquiry.
If there are more than one executor / administrator handling the estate of the deceased, all executors / administrators please bring along all the required original documents to our branch for handling.
Grant of Representation
Please visit the Probate Registry to apply for Certificate of Probate or Letters of Administration. For details, please contact the Public Application Section of the Probate Registry. If the deceased's entire estate in cash as at the date of death does not exceed HKD50,000 in HKSAR, you may visit the Home Affairs Department to apply for Confirmation Notice. For details, please contact the Estate Beneficiaries Support Unit of the Home Affairs Department.
Overseas bereaved case handling
Administrators / Executors can still report the deceased and upload required documents via Hang Seng Bank Website. We will freeze the deceased's account according to standard procedure upon receiving the required information. If Administrators / Executors would like to apply for account closure / request deceased account information, please appoint a lawyer or visit our branch in person to present the required original documents or certified copies for verification after reporting the deceased via Hang Seng Bank Website.