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Our extensive branch network makes it truly convenient for you to engage with your relationship managers or financial experts. Self-service machines in many branches also provide you with a range of HKD or foreign currency notes withdrawal and HKD deposit services to handle banking transactions easily.
In need of branch counter services? You can simply get an eTicket via Hang Seng Personal Banking Mobile App and view the real-time queueing status of the selected branch to save waiting time. If you would like to visit a branch for account opening, make an online appointment instantly by choosing your preferred branch and time so we can assist you even more efficiently.
Our Digital and Branch Service Managers at branches are now ready to assist you more efficiently with tablets on selected services, including ATM card applications and account enquiries. Digital Bar is also available at selected branches. You may use the tablet device to obtain the latest information of the bank or to access your Personal e-Banking with our managers' support anytime.
We strive to further improve access to our banking services, thus we have introduced Social Caring Counters at designated branches to provide priority counter services to the elderly, the disabled and other customers in need.
Mobile Branch provides you with convenient counter services at selected locations covering different banking services:
Conveniently exchange and withdraw foreign currencies without visiting a branch[1]
Quick access to view and update your banking profile, with all channels available in one place