Branch Services

Meet our friendly staff and enjoy our one-stop banking services

Visit our branches

Our extensive branch network makes it truly convenient for you to engage with your relationship managers or financial experts. Self-service machines in many branches also provide you with a range of HKD or foreign currency notes withdrawal and HKD deposit services to handle banking transactions easily.

 

In need of branch counter services? You can simply get an eTicket via Hang Seng Personal Banking Mobile App and view the real-time queueing status of the selected branch to save waiting time. If you would like to visit a branch for account opening, make an online appointment instantly by choosing your preferred branch and time so we can assist you even more efficiently.

More about our branch services

Our Digital and Branch Service Managers at branches are now ready to assist you more efficiently with tablets on selected services, including ATM card applications and account enquiries. Digital Bar is also available at selected branches. You may use the tablet device to obtain the latest information of the bank or to access your Personal e-Banking with our managers' support anytime.

We strive to further improve access to our banking services, thus we have introduced Social Caring Counters at designated branches to provide priority counter services to the elderly, the disabled and other customers in need.

Mobile Branch provides you with convenient counter services at selected locations covering different banking services such as cash deposit, withdrawal and cheque deposit. Learn more about Mobile Branch.

Before your visit
  • Get an eTicket via Hang Seng Personal Banking mobile app before heading to the branch to minimise waiting time
  • View the real-time branch counter queuing status via eTicketing service for better time scheduling
  • For general counter services, account opening excluded
  • Making an appointment online saves your waiting time in branch and allows you to open an account with ease
  • After booking your appointment, you will receive a confirmation email or SMS with your appointment details and required documents
  • If you have needs in managing wealth across the border, please fill in our Cross-Border Banking online appointment form
This eAppointment service is primarily intended for customer who can access it from within Hong Kong.
Related services
Foreign Currency ATM

Conveniently exchange and withdraw foreign currencies without visiting a branch[1]

Manage your banking profile

Quick access to view and update your banking profile, with all channels available in one place

Useful information
Remark(s)
  1. Foreign exchange involves exchange rate risk.