If you believe you have shared your sensitive personal information, such as HKID, e-Banking login credentials, One Time Password (OTP) via online, by telephone or any other means, please call our Customer Service Hotline (852) 2822 0228 immediately to report it (Select language then press #, 9).
If you are suspicious of any emails, SMS text or websites claiming to be from Hang Seng Bank, please forward it to email@example.com, delete it and empty your deleted items afterwards, or call our Customer Service Hotline: (852) 2822 0228 for enquiry.
Things to note:
- Please ensure you copy the full email, smishing text or website address (URL) into the body of the email
- Please do not send any sensitive personal information within the email