We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.
We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Hang Seng Online Chat Services answer your banking enquiries through Virtual Assistant H A R O or Customer Service Representatives via Live Chat. These options bring you a brand-new, omni-channel customer care experience.
You can now chat with Virtual Assistant H A R O to learn about products, submit banking enquiries and perform simple transactions anywhere and anytime based on your preferences. When further assistance is required, Live Chat can step in to offer specific customer care. Connecting to our Customer Service Representatives has never been easier.
Chat through your banking journey now.
Background
Mr. Chan, a new Hang Seng customer, has created a Personal e-Banking account. He wants to transfer money to his wife, but his request is rejected due to the e-Banking transfer limit. He would like to seek help online.
H A R O is Hang Seng Bank's chatbot with artificial intelligence (AI). It explains banking products and addresses enquiries anytime. It also offers transaction services, such as FPS, foreign currencies exchange, and credit card repayment.
Live Chat is handled by our Customer Service Representatives to provide you with instant banking support, covering Personal Banking account services, Foreign Exchange, Time Deposits, Credit Cards, Personal Loans, Investment and general Insurance enquiries. It can also handle general account instructions for you.
In normal case, as H A R O is empowered by AI engine, it is able to answer general banking enquiries. When human assistance is needed, H A R O will offer you an option in the chat to transfer to our Customer Service Representatives. Simply follow the instructions to proceed. Alternatively, you can directly contact our Customer Service Representatives via Live Chat page.
Under particular situation, H A R O will offer you an option in the chat to transfer to our Customer Service Representatives. You can also contact a Customer Service Representative directly via Live Chat page.
No. You can contact a Customer Service Representative through the Hang Seng Bank website and Hang Seng Mobile App.
No. Our Customer Service Representatives can refer to your previous conversations with H A R O.
Yes. When you connect to Live Chat, you can continue to use H A R O by narrowing the Live Chat conversation window. If the Live Chat conversation is not over, you can enlarge the conversation window at any time to continue chatting with our Customer Service Representatives.