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    Hang Seng Mobile App – Simple Mode

    Overview

    Hang Seng Mobile App – Simple Mode

    Hang Seng Mobile App – Simple Mode makes your day-to-day banking hassle-free with a simpler layout and basic online banking services including:

    • View account balance and transactions 
    • View e-Statement and e-Advice 
    • Transfer to your Hang Seng accounts 
    • Set up time deposit 
    • Deposit cheque via mobile 
    • Call us to report suspicious transactions directly

    Key features

    You can view your account balance and e-Statements / e-Advices easily with just a few taps from the homepage

    Simple Mode keeps the most used services so you can easily pick up mobile banking without any complicated investment products

    It features all the essential functions, making mobile banking more accessible for customers

    Need help? We've simplified the way you reach out, so you can contact us or report suspicious transactions with just 1 tap

    Hang Seng Personal Banking

    Download Hang Seng Mobile App to experience Simple Mode

    How to switch to Full / Simple Mode

    Switch to Simple Mode

    Step 1 / 4
    Log on to Hang Seng Mobile App in Full Mode.
    Step 1 / 4
    Log on to Hang Seng Mobile App in Simple Mode.

    Useful information

    FAQs

    Simple Mode is a simplified version of the Hang Seng Mobile App. It features basic online banking services and functions with an extra touch of thoughtfulness, so that you can experience the convenience of mobile banking.

    Simple Mode offers basic online banking services, including:

    • View account balance and transactions
    • View e-Statement and e-Advice
    • Transfer to your Hang Seng accounts
    • Set up time deposit
    • Deposit cheque via mobile
    • Call us to report suspicious transactions directly

    No, Simple Mode is a simplified version of Hang Seng Mobile App. You can easily switch between the 2 modes for your banking needs.

    You can switch to Full Mode by following these steps and access more products and services:

    1. Log on to Hang Seng Mobile App
    2. Tap "More products and services" in homepage
    3. Tap "Switch" to switch to Full Mode

    4. Confirm your identity with your "6-digit PIN" or biometrics to switch to Full Mode

    We've created Simple Mode, Full Mode and JustPay to cater to your diverse needs. Simple Mode offers basic online banking services with a straightforward and cleaner interface. If you want to access to a wider range of products and services, please switch to Full Mode.

    JustPay isn't just about local transfer - it offers exciting features to make your payment experience fun and even better, including:

    • Sweet Pay: Pay your friends with themed animations, text and voice messages
    • Split bill: Split the bill amount effortlessly and create a unique QR code to receive money
    • Pay with one swipe: Swipe up and pay directly via Hang Seng Mobile App logon page

    If you're using Full Mode, you can switch to Simple Mode by following these steps:

    1. Log on to Hang Seng Mobile App in Full Mode
    2. Select "Settings & Security" from left menu
    3. Tap "Switch to Full / Simple Mode"
    4. Select "Simple Mode" and tap "Confirm"

    If you're using Simple Mode, you can switch to Full Mode by following these steps:

    1. Log on to Hang Seng Mobile App
    2. Tap "Settings & Security" in homepage
    3. Tap "Switch to Full / Simple Mode"
    4. Select "Full Mode" and tap "Confirm"

    If you're using Simple Mode, you can easily enter JustPay by following these steps:

    1. Log on to Hang Seng Mobile App
    2. Tap "JustPay" at the top right corner of homepage

    3. Tap "Go" to confirm entering JustPay

    4. Confirm your identity with your "6-digit PIN" or biometrics to enter JustPay

    You can go back to Simple Mode homepage by tapping "Home" at the top right corner of the page.

    No, you can't. You'll need to tap "Home" at the top right corner of the page, confirm your identity with your "6-digit PIN" or biometrics to go back to Full Mode homepage. Then, go to the left menu > "Settings & Security" > "Switch to Full / Simple Mode".

    No, JustPay is a service to make local transfers more convenient and fun in Hang Seng Mobile App. If you use Simple Mode to enter JustPay, you'll continue with Simple Mode on your next login.

    To safeguard your account, Simple Mode currently only supports transfer between your Hang Seng accounts. You can switch to Full Mode / JustPay if you want to transfer to other people or other bank account.

    If you've already enabled Push Notification, you'll also receive and view all the push notifications after switching to Simple Mode.

    You can update your push notification settings in Full Mode.

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    Footnote

    Other point(s) to note

    1. Compatible operation systems
      • iPhones with iOS 15.0 or above
      • Phones with Android OS 9.0 or above
    2. For mainland China customers using Android mobile devices, please search for "Hang Seng" at Huawei AppGallery and choose "Hong Kong" region to download the Hang Seng Mobile App.
    3. Personal e-Banking and Hang Seng Mobile App can be accessed via the network of any local or overseas telecommunications service provider. However, you must have a mobile internet service plan and mobile device that support Internet access. Access to the Internet may also involve set-up procedures on your mobile device for some fixed IP SIM cards. Please check with your telecommunication service provider for details and up-to-date instructions. The connection speed may vary for different telecommunication service providers, different data usage plans and different geographical locations. If you experience a slow response when mobile web browsing or during data transmission, please check with your telecommunication service provider. Customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your telecommunication service provider.
    4. Android, Google Play and the Google Play logo are trademarks of Google LLC.
    5. Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

    Remark(s)

    1. Terms and Conditions apply to the service.

    Disclaimer

    Information provided on this app is for general information and reference only, and does not constitute nor is it intended to be construed as any professional investment or other advice. Persons who download or use this app should obtain appropriate professional advice where necessary. This app is not and should not be regarded as an offer, solicitation or recommendation to deal in any securities or investments.

    No guarantee, representation, warranty or undertaking, express or implied, is made as to the fairness, accuracy, timeliness, completeness or correctness of any general financial and market information, news services and market analysis, projections and / or opinions, etc. (“Market Information”) provided on this app and the basis upon which any such Market Information have been made, and no liability or responsibility is accepted by Hang Seng Bank Limited (the “Bank”) in relation to the use of any such Market Information whatsoever provided on this app. Investors must make their own assessment of the relevance, accuracy and adequacy of the information, projections and / or opinions, etc. provided on this app and make such independent research / investigations as they may consider necessary or appropriate for the purpose of such assessment.

    The Bank does not make any representation or recommendation or assessment as to whether or not any of the investment(s) mentioned on this app is / are suitable or applicable to any persons and thus shall not be held responsible in this regard. Investors should make investment decision(s) based on his / her own financial situation, investment experience, investment objectives, and specific needs, etc.; and if necessary, should seek independent professional advice before making any investment decision(s).

    All investments involve risks. Prices of securities, foreign exchange, commodity and investment products may go up as well as down and may even become valueless. Past performance is not indicative of future performance. Investors should read the relevant risk disclosure statements, offering / product documents and terms and conditions in detail before making any investment decisions.

    This app is provided by the Bank. The Bank has discretion whether or not to provide any information, products or services described on this app to any person. Any information, products or services described on this app may be withdrawn or amended at any time without advance notice at the discretion of the Bank.

    To borrow or not to borrow? Borrow only if you can repay!