Frequently asked questions

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Frequently asked questions

Foreign Exchange Service

You may place buy/sell order for foreign currency at any time of the day. They will be processed at the time below.

Channel Account Type Currency Business Hours
Branch Foreign Currency Statement Savings, Foreign Currency Passbook Savings USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY, THB, ZAR Mon-Fri 09:00 to 17:00
Sat 09:00 - 13:00
Customer Contact Centre Foreign Currency Statement Savings, Foreign Currency Passbook Savings 1USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY aMon 06:00 to Sat 03:30 Sat 08:00 to 12:55
bMon 09:00-19:00
2THB, ZAR aMon-Fri 08:00 to 21:00 Sat 08:00 to 12:55
bMon 09:00-19:00
Remarks:
aFor Prestige & Preferred Banking customers
bFor Integrated customers, Other customers or general enquiries

Same day foreign currency exchange cannot be processed in the following timeslots:
- 1 Full day of New Year’s Day, Good Friday and its following day, Christmas Day, and Hong Kong public holidays that falls on Saturdays
- 1 From 00:00 to 06:00 on the day following New Year’s Day, Christmas Day and specific US holidays (Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day)
- 2 Full day of all Hong Kong public holidays
e-Banking Foreign Currency Statement Savings 1USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY Mon 06:00 to Sat 03:30
Sat 08:00 to 12:55
2THB, ZAR Mon-Fri 08:00 to 21:00
Sat 08:00 to 12:55
FX2/ Margin Trading Collateral 1USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD Mon 06:00 to Sat 03:30
Foreign Currency Passbook Savings 2USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY, THB, ZAR Mon-Fri 08:00 to 18:55
Sat 08:00 - 12:55
Remarks:
Same day foreign currency exchange cannot be processed in the following timeslots:
- 1 Full day of New Year’s Day, Good Friday and its following day, Christmas Day, and Hong Kong public holidays that falls on Saturdays
- 1 From 00:00 to 06:00 on the day following New Year’s Day, Christmas Day and specific US holidays (Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day)
- 2Full day of all Hong Kong public holidays

The listed exchange rates are for reference only. You will be notified of the actual rate prior to your confirmation of any transaction requested.

FX Order Watch and Rate Alert

FX Order Watch enables you to set up instructions to perform foreign exchange easily according to the criteria you have preset, such as exchange rate, transfer amount, and expiry date criteria. When your pre-set criteria are met, the instruction will be automatically processed.

All Prestige Banking, Preferred Banking and Integrated Account customers (excluding Integrated Account customers aged under 18) are eligible to use FX Order Watch.

There is no set-up charge for using FX Order Watch.

You can exchange 10 types of currency via our FX Order Watch service, including USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY, HKD.

You can place buy/sell order or rate alert at anytime
(Except Sun 00:00 – 06:00) via our FX Order Watch platform.

Order execution/Rate matching service hour:

  • Mon 06:01 to Sat 03:30
  • The rate will be checked at a near real time regular intervals, down to intervals of 10 seconds

Order execution/Rate matching cannot be processed in the following timeslots:

  • Full day of New Year’s Day, Good Friday and Christmas Day
  • From 00:00 to 06:00 on the day following New Year’s Day, Christmas Day and specific US holidays (Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day)

FX ORDER WATCH service is available at Hang Seng Personal Internet Banking and Mobile Banking.

Expiry date must fall on Monday – Friday (even that day is Hong Kong public holiday). When customer selects expiry date from the calendar tool, the tool has already hidden all Saturday and Sunday. Please note that the FX ORDER WATCH order/rate alert will be expired at 23:59 on the expiry date.

Although the target rate is reached, the watched rate may yet to be reached in the market. The order will only be executed when the “watched rate” is reached in the market.

You will receive email/ SMS if you have opted for the notification channel subject to a valid email address / Mobile phone number are provided. When your instruction is executed, a notification would be sent.

If your registered mobile phone number is a Chinese mobile number, your SMS notification might not be successfully received, so we encourage you to enable both SMS and email notification to stay alert.

 

Note: no charges for SMS notification.

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Foreign Currency ATM

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Need more help?
Call our 24-hour hotline

(852) 2822 0228

 

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Remarks
  1. Foreign exchange involves exchange rate risk. Terms and Conditions apply. To borrow or not to borrow? Borrow only if you can repay!