How to make enquiries and complaints

If you would like to make an enquiry or a complaint, please feel free to contact the Trustee and the eMPF Platform.

• Hang Seng MPF Employer Direct
  (852) 2288 6822
• Hang Seng MPF Service Hotline
  (852) 2213 2213
• Email
  cbd@hangseng.com (For enquiries)
  customer.care.mpf@hsbc.com.hk (For complaints)
• Postal address
  PO Box 71555, Kowloon Central Post Office
• Website
  Hang Seng MPF

• eMPF Customer Service Hotline
  (852) 183 2622
  Opening Hours:
  Monday to Friday: 9:00 am – 7:00 pm;
  Saturday: 9:00am – 1:00 pm;
  Sunday & Public Holidays: Closed
• eMPF Service Centres
  • Hong Kong Island
    Unit 601B, 6/F, Dah Sing Financial Centre, No. 248 Queen's Road East, Wanchai, Hong Kong
  • Kowloon
    Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon
  • New Territories
    Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories
  Opening Hours:
  Monday to Friday: 9:00 am – 6:00 pm
  Saturday: 9:00 am – 1:00 pm
  Sunday & Public Holidays: Closed
• Fax of eMPF Platform
  (852) 3197 2988
• Postal address of eMPF Platform
  PO Box 98929 Tsim Sha Tsui Post Office
• Email address of eMPF Platform
  enquiry@support.empf.org.hk
• Website
  The eMPF Platform