Prestige Banking: Banking Services

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Banking service

By taking an all-round approach, we put you at the centre of our banking service. Giving you 24-hour privileged access helps you manage your wealth seamlessly, effortlessly and effectively.

Our service

Prestige Banking Centre and Dedicated Counter

Privileged banking services at our centres or branches across Hong Kong. Check out the available branches.

Digital banking

Manage your finances or make enquiries online or through your personal mobile service.

24/7 online chat services

Get instant support from our 24-hour Wealth Service Team via text on Personal e-Banking and Hang Seng Mobile App after logon.

    How to start an online chat

  • Personal e-Banking: click "Contact us" > "Chat now" under "Virtual Assistant HARO"
  • Hang Seng Mobile App: log on and tap the question mark icon on the top right corner, then select "Live Chat"

Learn more

Click-to-Call

Talk to our 24-hour Wealth Service Team by simply tapping the phone icon in the top right corner of selected pages after logging onto our Hang Seng Mobile App, no further authentication required.

24x7 Prestige Manned Hotline

Our 24-hour manned hotline (852) 2998 9188 is ready with round-the-clock information and live assistance.

Instant Messaging

Simply logon to Hang Seng Mobile App, tap the question mark icon at the top right corner on home page, and select your preferred messaging channel (Hang Seng official account verified by WhatsApp or Wechat MiniProgram) under Relationship Manager's name. Then just follow the simple instructions to register and activate. You can also contact your Relationship Manager to know about the confirmation steps. Please be reminded not to disclose your personal information by this messaging service.

Cross-Border Banking

With our tailor-made products and services, we assist you in managing wealth across the border at ease with our all-round multi-channel products, services and privileges. Learn more about our Cross-Border Banking services.

Benefits at a glance

Need help?

Chat with H A R O

Get 24/7 support from our Virtual Assistant.

Start chat

Call us

Prestige 24-hour Prestige Manned Hotline

(852) 2998 9188

Visit our branches

Footnote

Other point(s) to note

  1. Please read Hang Seng Prestige Terms and Conditions.
  2. Hang Seng has never authorised any intermediaries for local account openings. While opening your Hang Seng personal account, please don't share your information with third parties, or engage with any intermediaries. Contact our branch in case of any queries.