You can find 'Returns since inception' on the eMPF information page. The additional information on this page is provided by the eMPF Platform.

To access the eMPF information page, select the message card at the top of your MPF account summary page.

You can also find more details about your balance and fund holdings. These are retrieved from the eMPF Platform for your reference.

The eMPF Platform has become the primary source of information after Hang Seng MPF was onboarded to it. Unfortunately, 'Returns YTD' is not available from the eMPF Platform.

If you need further help, please call the eMPF customer service hotline on (852) 183 2622.

You can access the eMPF information page in the Hang Seng Personal Banking mobile app or in Hang Seng Personal e-Banking. Here's how:

- Via the Hang Seng Personal Banking mobile app

1) Log on to the Hang Seng Personal Banking mobile app.

2) Stay on the homepage and select your MPF account to go to its account summary page.

3) Select the message card with a 'View more' button to access the eMPF information page.

- Via app or in Hang Seng Personal e-Banking

1) Log on Hang Seng Personal e-Banking.

2) Go to the left menu and select 'MPF services' to go to its 'Account Returns' page.

3) Or find the quick links at the top menu of the 'MPF overview' page and choose 'Account Returns'.

The eMPF information page gives you more information such as:
- Your member type and account number
- Your total account balance
- Your returns since inception
- Your fund holdings (This has a breakdown that includes fund names, market value, number of units held and fund performance.)
- Contribution types and vested balance

Please note that there may be a time lag between the information available on the eMPF Platform and on Hang Seng channels.

You can do so by changing your future investment mandate, rebalancing, switching funds, or making a fund-to-fund switch. You can do this via the eMPF Web Portal and the eMPF mobile app.

For detailed steps, please see the MPF Investment guides – both a Web Portal and a mobile app version are available. You can find them and more information on the eMPF website.

You can find the change of investment forms you might need in the eMPF Form Centre.

Yes, you can choose DIS as an option. But you should consider if its features suit your circumstances.

You can consolidate all your MPF accounts so you can manage them more easily. You can do so by transferring your MPF accrued benefits from other MPF scheme providers to Hang Seng MPF.

If you'd like to transfer your MPF accrued benefits to an Hang Seng MPF Personal Account, please call us on (852) 2213 2213.

We'll deliver your instructions to the eMPF Platform by post for their processing. Please allow around 2 working days for them to be delivered.

If you'd like to ask about the status of your application, please call the eMPF customer service hotline on (852) 183 2622.

With effect from 29 January 2026, Hang Seng MPF will be onboarded to the eMPF Platform. This means that updates for your MPF account will be centralised in the eMPF Platform then.

So you'll need to submit your request via the eMPF Platform. To do so, please go to and log on to the eMPF Platform.

Yes, you can make lump sum contributions after you've set up regular flexi-contributions. This can be done on an ad-hoc basis. The minimum amount for each lump sum contribution is HKD1,000.

You can ask to withdraw your flexi-contributions up to 12 times each financial year (1 July to 30 June). You can withdraw them as a sum of at least HKD5,000 or as an integer percentage each time.

Both are voluntary contributions on top of your mandatory contributions. But here are their key differences:

- You can make flexi-contributions by direct debit from your bank account. But you make employee voluntary contributions by deducting them from your salary.
- You can set up flexi-contributions directly with us. That means they’re private and independent from your employer. But for employee voluntary contributions, you'll need to set them up through your employer.
- You won't need your employer’s consent to withdraw the flexi-contributions you made. But for employee voluntary contributions, you’ll need their consent to do so if you have a contractual arrangement with them.
- You can choose when you want your flexi-contributions to be debited. But for employee voluntary contributions, the contribution date will be the same as that of your mandatory contributions.

Learn more about Flexi-Contributions.

For unit prices, please visit our "Unit Prices and Cumulative Performance" page.

Current unit prices are also available through these channels:

- Hang Seng Personal Banking mobile app
- Hang Seng Personal e-Banking
- Hang Seng Business e-Banking
- Hang Seng MPF Service Hotline on 2213 2213 (Please refer to the section 'Hang Seng MPF Service  Hotline' in Member Service Guide for the user's guide)
- Newspapers: Hong Kong Economic Times, and South China Morning Post

You can find the historical performance of the Constituent Funds on our Fund Information page. Please visit the "Unit Prices and Cumulative Performance" page.

Unit prices are calculated based on the net asset value of each fund. That is, the value of its investments, less fees and charges, divided by the number of units that are issued.
The exception is unit prices for MPF Conservative Fund, on or before 30 June 2015. This was when fees and charges were deducted directly from a member's account by unit deduction.

Under the relevant  MPF legislation, each MPF scheme must offer a CPF.
Our CPF is a low-risk fund which invests in high-grade Hong Kong dollar-denominated monetary instruments. For example, treasury bills, bills of exchange, commercial paper, certificates of deposits or interbank deposits. These also include other ancillary investments that are allowed under the Mandatory Provident Fund Schemes (General) Regulation. Its investment objective is to achieve a rate of return that's higher than what's available for savings deposits. But you should note that returns are not guaranteed.

A CPF may use one of these two ways to deduct fees and charges:

- Fund level deduction: that is, from CPF assets
- Member level deduction: that is, directly from members' accounts as units

From 1 December 2000 to 30 June 2015, the CPF of Hang Seng Mandatory Provident Fund – SuperTrust Plus used member level deduction.

But from 1 July 2015 onwards, it has been using fund level deduction.

This is in accordance with MPF legislation. Fees and charges can be deducted from your CPF. But this only happens when the investment return is higher than the prescribed savings rate published regularly by the MPFA.

From 1 December 2000 to 30 June 2015, the CPF of Hang Seng Mandatory Provident Fund – SuperTrust Plus used member level deduction. That is, fees and charges were deducted directly from members' accounts as units. This means that the CPF unit prices had not taken the deductions into account yet. During this time, it was done only after the investment return and prescribed savings rate for each month were ascertained.

As from 1 July 2015, fees and charges accrue on a daily basis. They're reflected in the fund's unit prices, net asset value and fund performance quoted each day.

Our Guaranteed Fund is a low-risk fund that provides you with a guaranteed interest rate, as long as certain conditions are met. If any of the Guarantee Conditions are met when you withdraw or transfer your balance, you'll be entitled to the Actual Balance or Guaranteed Balance, whichever is greater.

The Guaranteed Fund under the Hang Seng Mandatory Provident Fund – SuperTrust Plus carries a guarantee. But it only applies under certain conditions.

Please refer to the MPF Scheme Brochure for further details. Go to the 'Guaranteed Fund' section to find the 'guarantee features' and 'Guarantee Conditions'. You’ll also be able to find context on when accrued benefits may be paid in instalments.

Here's the rate, by financial year:

From 1 July 2024 to 30 June 2025: 0.20% per annum
From 1 July 2025 to 30 June 2026: 0.20% per annum

The rate will be reviewed yearly. It'll be determined at the start of each financial year (1 July).

No, you can't. By law, you must invest your MPF monies in the funds offered by the MPF scheme that you participate in.

The DIS is made up of 2 Constituent Funds. These are namely the Age 65 Plus Fund (A65F) and the Core Accumulation Fund (CAF). The DIS is a ready-made investment arrangement. It's mainly designed for members who aren't interested in or don't want to make an investment choice as to a Constituent Fund. It's an investment arrangement for members who find it suitable for their own circumstances.

As of 1 April 2017 onwards, this will be the default option if you don't make an investment choice when you set up a new MPF account. That means your new contributions and any accrued benefits that you transfer from another registered scheme will be invested in accordance with the DIS.

The DIS aims to balance the long-term effects of risk and return through investing in the two Constituent Funds. This is done according to the pre-set allocation percentages at different ages. The DIS will manage investment risk exposure by automatically reducing exposure to higher-risk assets and increasing exposure to lower-risk assets as you get older. This de-risking is achieved by reducing holdings in the CAF and increasing holdings in the A65F over time.

Your asset allocation will stay the same until you're aged 50. After that, it'll steadily shift from the CAF to the A65F until age 64 when it'll be steady again. For more DIS details, please refer to the MPF Scheme Brochure.

The DIS is made up of 2 Constituent Funds. These are the Core Accumulation Fund (CAF) and the Age 65 Plus Fund (A65F).

The CAF and A65F are the 2 Constituent Funds that make up the Default Investment Strategy (DIS).

The CAF provides capital growth for its members. This is done by investing in a globally diversified way. It'll invest around 60% of its net asset value in higher-risk assets (generally equities or similar investments). And it'll invest the remaining 40% in lower-risk assets (which may include but are not limited to global bonds and money market instruments).

On the other hand, the A65F provides stable growth for its members' retirement savings. This is also done by investing in a globally diversified way. It'll invest around 20% of its net asset value in higher-risk assets and the remaining 80% in lower-risk assets.

Yes, you can do so. Both the CAF and A65F funds can be standalone investment, rather than as part of the Default Investment Strategy (DIS). But if you choose this, de-risking won't apply. That means as you approach retirement age, your risk exposure won't be automatically reduced. 

The value of the units in each Constituent Fund will be determined at each valuation date. This is in accordance with the Master Trust Deed.

In general, when an overseas market is closed but the Hong Kong market is open, the Trustee or Investment Manager will use the latest available fund price for the underlying fund. They'll use it to calculate the unit price of the relevant Constituent Fund. This is usually the closing price at the close of business for the last session of that market, before the relevant valuation day.

It's a special reward in the form of bonus units. It's offered and credited to eligible scheme members who have met the terms and conditions of the relevant bonus unit rebate campaigns.

You can now do the following on the Hang Seng Personal Banking mobile app:

- Submit instructions to consolidate all your MPF personal accounts
- View your MPF account balances and account returns
- See your asset distribution, contribution and transaction history from the last 12 months
- Check the Hang Seng MPF cumulative fund performance

Customers with a Hang Seng MPF account and is a registered user of Hang Seng Personal e-Banking can access this feature on the Hang Seng Personal Banking mobile app.

If you don’t have a Hang Seng banking account and is only using Hang Seng MPF service, you will need to apply for or use your existing Hang Seng Personal e-Banking credentials (if any) to log on to the Hang Seng Personal Banking mobile app.

No, you don’t have to pay any fees to view or manage your MPF account(s) on Hang Seng Personal Banking mobile app.

To see your overall MPF account balance, simply log on to the Hang Seng Personal Banking mobile app.

You'll be able to see the following data for all your Hang Seng MPF accounts:

- MPF balances
- Account returns
- Fund performance
- Asset distribution and contribution
- Transaction history

Yes, you can do so once you've logged on to Hang Seng Personal e-Banking.

You can view any of the following MPF accounts that you might hold:

- Employee accounts
- Self-employed accounts
- Personal accounts
- Tax-deductible voluntary contributions (TVC) accounts
- Flexi-contribution accounts

You can see the cumulative performance of all Hang Seng MPF Constituent Funds on the fund performance page. You can check a fund's performance over a 1-month, 3-month, 6-month, 1-year, 3-year or 5-year period. Or you can check a fund's performance since its launch.
You can also see details such as its investment objectives, launch date, fund-expense ratio, and risk rating. Its portfolio allocation and top 10 portfolio holdings (%) are also available.

You can register for Hang Seng Personal e-Banking with an MPF account. Please make sure that your account records with us contain the following details:

- Your email address
- Your mobile phone number
- Your residential address in English

If that information is missing or outdated, please update it. You can do so via the eMPF Platform. 

If you've forgotten your username for your Hang Seng Personal e-Banking (MPF service), please visit Hang Seng Bank branch.

Per MPF legislation, you can only do so when you reach age 65. That's unless you meet any of the following circumstances:

- You retire early after age 60
- You depart from Hong Kong permanently
- You pass away
- You become totally incapacitated
- You become terminally ill
- You're claiming due to a small balance of HKD5,000 or less

You can choose to:

- Withdraw them as a lump sum
- Withdraw them in instalments on the grounds of retirement at age 65 (from 1 February 2016 onwards)
- Keep them in their existing scheme until you want to withdraw them

To make a withdrawal, please specify the amount you want to withdraw. You can submit your withdrawal instructions on the eMPF Platform.

You can make a request to withdraw them up to 12 times in a financial year (1 July to 30 June). You can withdraw them as a sum of at least HKD5,000 or as an integer percentage  each time.

You can find this information in Hang Seng Persoal e-Banking. Simply log on to see a projection of your accrued benefits until age 65. 

You can do so via the Hang Seng personal Banking mobile app if you meet all of the following requirements.

- You're already an Hang Seng MPF customer
- You already have an MPF personal account or contribution account

Once we've received your instructions, we'll send them to the eMPF Platform for their processing in around 2 working days^{^}.

^{^} We'll send your instructions to the eMPF Platform for their processing in around two working days after receiving your submission.  

Please note that there might be unexpected delays or failure in our delivery of your instructions to the eMPF Platform.  Alternatively, you can submit your instructions through the eMPF Platform directly.  

For any enquiries relating to the status of the eMPF Platform’s processing of your instructions, please call the eMPF Platform Customer Service Hotline at (852) 183 2622. 

You can submit the instructions to do that in the Hang Seng Personal Banking mobile app. These instructions will then be sent to and processed by eMPF.

Before you get started, make sure you have the following ready:

- The names of all the trustees
- The member account numbers for the accounts you want transferred or consolidated

You can find the member account number in your notice of participation. Or you might find it on your membership certificate, notice of acceptance, or annual benefit statement. For help, you can contact the eMPF Platform.

Once we've received your instructions, we'll send them to the eMPF Platform for their processing in around 2 working days^{^}.

Once you've submitted your request, you'll receive a secured acknowledgment message in your “Inbox” in the Hang Seng Personal e-Banking (desktop version) in 24 hours. Please save an image of this confirmation page for your record.

Or you can submit your instructions through the eMPF Platform directly instead. And if you’d like to ask about the status of the instructions you submitted there, you can call the eMPF Platform customer service hotline on (852) 183 2622.

^{^} We'll send your instructions to the eMPF Platform for their processing in around two working days after receiving your submission.  

Please note that there might be unexpected delays or failure in our delivery of your instructions to the eMPF Platform.  Alternatively, you can submit your instructions through the eMPF Platform directly.  

For any enquiries relating to the status of the eMPF Platform’s processing of your instructions, please call the eMPF Platform Customer Service Hotline at (852) 183 2622. 

While Hang Seng MPF is being onboarded, you can find your historical eStatements (issued in 2024 and 2025) in Hang Seng Personal e-Banking (MPF services). They'll be available there for 25 months. You can download them to keep them for your own records while they're still available.

After Hang Seng MPF has been onboarded, the eMPF Platform will issue your new eStatements. For more details, please visit the eMPF Platform.

Now that Hang Seng MPF has been onboarded to the eMPF Platform, all member accounts will have been assigned a member account number under the eMPF Platform. You should use this member account number when you submit instructions to the eMPF Platform.

If you're not sure what your member account number is, you can check it on the eMPF Platform. If that's the case, you can use the member account number for the Hang Seng Mandatory Provident Fund – SuperTrust Plus ('Hang Seng SuperTrust Plus') to communicate with the eMPF Platform.

Your Hang Seng SuperTrust Plus member account number is made up of two parts. It follows this format:
- Your current Employer / Scheme ID
- The current Hang Seng SuperTrust Plus membership number
Use the last 8 digits of your current membership number under Hang Seng SuperTrust Plus (removing the first number '3' from the membership number)

So, as an example, if the:
- Current Employer / Scheme ID is 39999989
- Current Hang Seng SuperTrust Plus membership number is 312345678

Then your Hang Seng SuperTrust Plus member account number is 39999989-12345678.