Employee Training and Development
Given that employees are its most valuable asset, Hang Seng Bank allocates ample resources to staff training and development with the aim of sustaining a competent, professional and ethical staff force that will contribute to the success of the Bank. Our commitment to staff development is also aligned with the expectation that authorised institutions should engage and deploy personnel with sufficient skills, knowledge, professional qualifications, experience and soundness of judgment for the discharge of their duties.
Our strategy in Learning, Talent, Resourcing and Organisation Development is aimed to be a partner in the achievement of the Bank's business growth through the development of staff competence by providing timely, flexible, quality and cost-effective learning and development services.
Learning and Development Programmes
To engage new joiners and help them connect with the organisation, the Bank has a comprehensive Induction Programme that provides them with an understanding of the Bank's history, culture, core values and corporate governance.
In addition, to ensure staff members perform their duties professionally and effectively, a broad spectrum of training programmes is provided. Depending on their roles, staff members would receive relevant training on financial knowledge, banking products and operations, compliance, risk management, leadership and management as well as sales and relationship management. Reinforcement and refresher training programmes are also provided as appropriate to keep staff members abreast of the latest banking development which allow them to carry out their duties to the highest standards.
The Bank also offers a variety of professional development programmes, ranging from language to PC skills, to assist the long-term career development of staff. These programmes provide staff with ample opportunities for self-enhancement to pave the way for their career advancement.
Training programmes are delivered through various channels. Apart from instructor-led programmes, a wide range of web-based training and online video training are also available to enable timely and effective delivery.
Professional Study and Qualifications Programme
The Bank is dedicated to develop a well-trained and professionally competent staff force that will confidently face the challenges of the competitive marketplace. In addition to in-house training, the Bank also encourages staff members to pursue professional or academic qualifications for sustainable development. A Professional Study and Qualifications Programme is in place to recognise staff achievements in this respect.