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Other graduate opportunities
We offer a wide range of graduate opportunities across different business units and functions.
Programme overview
As initiated and sponsored by the Hong Kong Government, the 18-month Greater Bay Area Youth Employment Scheme (GBA YES) encourages and supports young talents to pursue their careers across the Greater Bay Area. Hang Seng Bank is honorable to join hands with the Hong Kong Government to offer 18-month full-time opportunities for 2019 - 2021 Graduates with range of regional exposures at Hang Seng Bank’s strategic locations in the Greater Bay Area.
Duration
18 months full-time employment
Work location
Hong Kong, Shenzhen and Guangzhou (Subject to digital / non-digital positions)
We are currently seeking high-calibre individuals to join us as GBA Associate for our digital / non-digital positions in following line of businesses / functions:
- Commercial Banking
- Strategic Planning and Corporate Development
- Wealth and Personal Banking
Individuals in digital positions are required to station in GBA Mainland cities for at least 9 months whereas those in non-digital positions are required to do so for most of the time throughout the programme.
Digital:
- Participate in digital and Fintech project planning activities, including progress tracking, budget monitoring and quality management
- Engage with digital team, IT department and external vendors to formulate and implement digital strategies
- Conduct in-depth research on the latest Fintech and market development trend
- Prepare project documents, management reports, quality procedures and project plans by adopting the Bank’s project methodologies and agile ways of working
Non-digital:
- Coordinate with internal and external stakeholders to assess project requirements and system / process design, testing and training
- Prepare project documents, management reports and project plans by adopting the Bank’s policies and procedures
- Conduct business research and analysis
- Collaborate with the Bank’s relevant Hong Kong and mainland China teams to implement and track GBA related strategies and initiatives
Requirements
- 2019 – 2021 graduates with bachelor’s degree or above awarded locally or overseas
- Hong Kong residents with the right of abode in Hong Kong
- Able to communicate effectively, embrace changes and overcome challenges with the ability to safeguard positive attitude under challenging situations and remain open-minded to work with others from diverse cultures
- Able to bring divergent ideas to create new and innovative solutions
- Strong desire to learn and able to work in agile environment
- Advocate of openness, teamwork and integrity
- Proficient in English and Chinese
- Good knowledge of application software (MS Word, Excel, Powerpoint) and Chinese Word Processing
About
Serves over 3.5 millions of customers in Hong Kong, Hang Seng's Wealth and Personal Banking helps customers manage their day-to-day finances and save for the future via providing customer-centric solutions to our personal customers in credit cards, personal loans and mortgages to savings, investments, insurance and wealth management.
Openings
General Banking Manager
Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we offer an extensive range of products.
Principal responsibilities
- provide quality customer service to our retail customers in branch network
- proactively identify customer needs and offer appropriate banking services and solutions
- participate in promotional campaigns to acquire new business and strengthen customer loyalty
- maintain awareness of operational risks and adhere to relevant policies and guidelines
Requirements
- university degree or associate degree holders, fresh graduates are welcome
- HKCEE/ HKDSE holders with at least one year of working experience, preferably in customer facing role
- relevant professional qualification in insurance and investment is an advantage
- strong service and sales orientation, self-motivated with good communication skills
- proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
- high level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Mortgage Sales Trainee
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.
You will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
Principal responsibilities
- conduct sales activities and acquire mortgage business through establishing business network with property agents and mortgage brokers
- grow the Bank’s market share and maximise related profits
- maintain awareness of operational risk and adhere to relevant policies and guidelines
Requirements
- university degree, with passes in the insurance intermediaries qualifying examinations would be an advantage
- strong sales and service orientation, with outgoing personality and good communication skills
- proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
- high level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Successful candidates will undergo a one-year career development programme consisting of training and job attachment to build your professional knowledge of secured loans business, customer relationship management skills and selling techniques. After the programme, you will be placed to our Mortgage Sales team, responsible for promoting mortgage and secured loans products, as well as cross-selling other financial products and services to our customers.
Senior Customer Services Representative
Hang Seng’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers’ different service and financial needs.
Principal responsibilities
- provide quality phone banking services to different types of customer
- process customer requests in a professional manner
- handle customer opinion/ feedback timely to maintain a high level of customer satisfaction
- keep abreast of the banking knowledge and meet the compliance/ regulatory requirements
Requirements
- diploma or degree holder or HKCEE/ HKDSE holders with relevant working experience
- strong customer service orientation, with good communication and phone skills
- willing to share ideas with colleagues and enjoy teamwork
- driven to learn for growth in the banking industry
- willing to work flexi-hours
- proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
- relevant professional qualification in insurance and investment would be an advantage
- permanent residents of Hong Kong or holding a valid Hong Kong work visa
Useful information
Footnote
Notes
For further details and application, please visit the “Job Openings” section.