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Commercial Banking

About

Hang Seng’s Commercial Banking business provides customised one-stop financial solutions to our corporate customers, from prime small and medium-sized business to publicly listed companies.

 

For customers conducting business locally or around the world, we offer a comprehensive range of services, including corporate lending, trade and receivables finance, structured loans, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

Openings

Principal responsibilities

  • engage existing corporate customers in the collection of detailed customer information and supporting documentation required for Customer Due Diligence (CDD) review
  • ensure the completeness of CDD information and supporting documentation before submitting the CDD profile for review and approval
  • provide administrative support in CDD review process
  • handle customer enquiries related to CDD review

 

Requirements

  • secondary school or above, with at least five subjects at grade E / level 2 / "attained" or above in the HKCEE / HKDSE
  • working experience in administrative / sales support in banking or related industries would be an advantage
  • sound communication skills, organized, attention to details and ability to deliver under tight timelines
  • great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • proficiency in MS office, both spoken and written English and Chinese

Principal responsibilities

  • go through structured program to learn and develop related job knowledge and experience
  • compile periodic sales related reports, management information, or performance statistics for market analysis or research
  • assist in building and maintaining databases
  • maintain good customer relationship by providing quality after-sales support and logistics as assigned
  • prepare credit proposals and approve credit facilities in accordance with discretionary authority
  • conduct regular review and take proactive measures to ensure credit quality
  • cross-sell a full range of banking products

 

Requirements

  • bachelor degree or above in business administration, finance, accounting, economics preferred
  • fresh graduates or with less than three years of work experience in providing administrative support in banking or professional firms
  • knowledge of bills operations, credit system, credit approval and related documentation procedures an advantage
  • strong PC user with good MS Office or Excel skills
  • strong self-motivation with good interpersonal and analytical skills
  • high level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Principal responsibilities

  • provide general administrative support to the relationship management team
  • assist in compiling periodic sales related reports, management information, or performance statistics for market analysis or research
  • assist in building and maintaining databases
  • help ensure good customer relationship by providing quality after-sales support and logistics as assigned

 

Requirements

  • bachelor degree in business administration, finance, accounting, economics or a related discipline preferred
  • previous experience in providing administrative support in banking or professional sectors
  • understanding in bills operations, credit system, credit approval and related documentation procedures preferred
  • strong PC user with good MS Office or Excel skills
  • strong self-motivation with good interpersonal and analytical skills
  • proficiency in both English and Chinese
  • permanent residents of Hong Kong or holding a valid Hong Kong work visa

About

Serves over 3.5 millions of customers in Hong Kong, Hang Seng's Wealth and Personal Banking helps customers manage their day-to-day finances and save for the future via providing customer-centric solutions to our personal customers in credit cards, personal loans and mortgages to savings, investments, insurance and wealth management.

Openings

Offering you maximum convenience, we have one of the most extensive branch networks in town.

 

Principal responsibilities

  • provide quality service through efficient and customer-friendly counter transactions
  • deliver banking services and solutions by understanding customer needs and making appropriate referrals
  • support branch operations and adhere to relevant guidelines and procedures

 

Requirements

  • associate degree/ higher diploma holder; or HKCEE/ HKDSE
  • strong service orientation with good interpsersonal and communication skills
  • self-motivated, attentive to detail and eager to learn with positive attitude
  • proficient in both English and Chinese, with proficiency in Putonghua would be an advantage
  • high level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Principal responsibilities

  • promote digital services sign-up to customers
  • educate and support customers on self-serve transactions
  • act as the subject matter expert to answer customer enquiries on digital services
  • manage the queue and branch hall traffic by directing customer to service points
  • provide quality customer services, support administration and operational activities at the branch according to the established procedures and the Bank’s standards
  • assist the branch in achieving the sales targets through referrals or cross-selling

 

Requirements

  • university degree or associate degree holders, fresh graduates are welcome
  • HKCEE / HKDSE holders with at least one year of working experience, preferably in customer facing role
  • tech savvy and keen on developing digital knowhow and understanding of the latest digital and mobile technologies and trends in the market
  • strong service and sales orientation, self-motivated with good communication skills
  • proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
  • high level of customer centricity mindset with dedication to deliver exceptional quality services for customers

As one of Hong Kong’s leading banks, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half of the adult population in Hong Kong.

 

Principal responsibilities

  • proactively identify and digitalize banking services and solutions
  • participate in projects to strengthen digital customer services and experiences
  • formulate and implement digital banking strategies for new business initiatives and propositions
  • provide in-depth and ongoing analysis for the latest digital developments in Hong Kong and overseas including government, regulators and financial institutions, covering the applications, competitors’ use of the products etc

 

Requirements

  • university degree in business administration, marketing, computer science or a related discipline
  • less than three years’ working experience
  • excellent written English and Chinese
  • strong business acumen and analytical ability
  • keen interest in latest mobile and web technologies and trends
  • knowledge on mobile application platforms/ mobile web/ web would be an advantage
  • drive to achieve excellence
  • excellent interpersonal and communication skills
  • capable of serving as a role model for displaying openness, teamwork and integrity
  • great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

 

Successful candidates will undergo a two-year career development programme consisting of classroom training, job rotations and senior management mentorship to build your professional knowledge.

 

After the programme, you will be placed in a respective team and be responsible for promoting innovative digital solutions, as well as delivering projects that aids the digital expansion of the bank.

Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we offer an extensive range of products.

 

Principal responsibilities

  • provide quality customer service to our retail customers in branch network
  • proactively identify customer needs and offer appropriate banking services and solutions
  • participate in promotional campaigns to acquire new business and strengthen customer loyalty
  • maintain awareness of operational risks and adhere to relevant policies and guidelines

 

Requirements

  • university degree or associate degree holders, fresh graduates are welcome
  • HKCEE/ HKDSE holders with at least one year of working experience, preferably in customer facing role
  • relevant professional qualification in insurance and investment is an advantage
  • strong service and sales orientation, self-motivated with good communication skills
  • proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
  • high level of customer centricity mindset with dedication to deliver exceptional quality services for customers

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

You will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

 

Principal responsibilities

  • conduct sales activities and acquire mortgage business through establishing business network with property agents and mortgage brokers
  • grow the Bank’s market share and maximise related profits
  • maintain awareness of operational risk and adhere to relevant policies and guidelines

 

Requirements

  • university degree, with passes in the insurance intermediaries qualifying examinations would be an advantage
  • strong sales and service orientation, with outgoing personality and good communication skills
  • proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
  • high level of customer centricity mindset with dedication to deliver exceptional quality services for customers

 

Successful candidates will undergo a one-year career development programme consisting of training and job attachment to build your professional knowledge of secured loans business, customer relationship management skills and selling techniques. After the programme, you will be placed to our Mortgage Sales team, responsible for promoting mortgage and secured loans products, as well as cross-selling other financial products and services to our customers.

Hang Seng’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers’ different service and financial needs.

 

Principal responsibilities

  • provide quality phone banking services to different types of customer
  • process customer requests in a professional manner
  • handle customer opinion/ feedback timely to maintain a high level of customer satisfaction
  • keep abreast of the banking knowledge and meet the compliance/ regulatory requirements

 

Requirements

  • diploma or degree holder or HKCEE/ HKDSE holders with relevant working experience
  • strong customer service orientation, with good communication and phone skills
  • willing to share ideas with colleagues and enjoy teamwork
  • driven to learn for growth in the banking industry
  • willing to work flexi-hours
  • proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
  • relevant professional qualification in insurance and investment would be an advantage
  • permanent residents of Hong Kong or holding a valid Hong Kong work visa
Useful information
Notes

For further details and application, please visit the “Job Openings” section.