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Other graduate opportunities
We offer a wide range of graduate opportunities across different business units and functions.
Programme overview
As initiated and sponsored by the Hong Kong Monetary Authority (HKMA), the Banking Graduate Trainee Programme (BGTP) is inevitably a meaningful initiative to nurture young talents pipeline to support for the expansion of the financial industry and to drive the future of banking.
Hang Seng Bank is honorable to join hands with HKMA to offer full-time opportunity for 2021 – 2022 Graduates with wide range of valuable exposures in one of the following key areas:
- Fintech
- Green and Sustainable Finance
- Business development for the GBA
Period
1 September 2022 – 31 August 2023
Programme highlight
This programme is going to equip you with valuable and practical banking knowledge and skills through diverse banking activities, on-to-job training and also professional training courses provided by HKMA and HKIB which will put you one step ahead of the rest.
Requirements
- Graduates with a bachelor’s degree or above awarded locally or overseas in 2021 or 2022
- Hong Kong residents with the right of abode in Hong Kong
- Demonstrate a high degree of commitment and drive self to achieve business and personal goals, overcoming obstacles as they arise
- Able to bring divergent ideas to create new and innovative solutions
- Good analytical, communication and interpersonal skills
- Strong self-motivation and willingness to learn
- Advocate of openness, teamwork and integrity
- Proficiency in English and Chinese
- Good knowledge of application software (MS Word, Excel, Powerpoint) and Chinese Word Processing
Programme overview
Youth Placement Programme (“YP Programme”) is part of the Community COVID Support Programme. YP Programme offers 150+ 6-month placement opportunities for university graduate job seekers in the Bank. The programme enables graduates to acquire professional knowledge and experience in banking and provides a head start for graduates to pursue a career in the banking industry.
Placement opportunities will be available throughout the bank in the following business units and functions:
- Audit
- Commercial Banking
- Communication
- Digital Business Services
- Financial Control
- Global Banking
- Global Markets
- Hang Seng Indexes Company Limited
- Insurance
- Investment Services
- Marketing
- Risk and Compliance
- Wealth and Personal Banking
Duration
6 months full-time employment
Period
Mid-June 2022 – December 2022 (Subject to availability)
Programme highlight
Full-time placement experience at Hang Seng Bank will equip you with valuable banking knowledge and skills to work in the financial industry, putting you one step ahead of the rest. Perform well and you might be considered for permanent offer or employment extension.
Requirements
- 2020 – 2022 graduates with bachelor’s degree or above awarded locally or overseas
- Permanent residents of Hong Kong or holding a valid Hong Kong work visa
- Able to communicate effectively, embrace change and overcome challenges with the ability to safeguard positive attitude under challenging situations
- Able to bring divergent ideas to create new and innovative solutions
- Strong desire to learn and able to work in agile environment
- Advocate of openness, teamwork and integrity
- Proficient in English and Chinese
- Good knowledge of application software (MS Word, Excel, Powerpoint) and Chinese Word Processing
About
Hang Seng’s Commercial Banking business provides customised one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
Openings
Future Banker Development Programme - Functional Trainee
We are currently seeking high caliber professionals to join our department as Functional Trainee (“FT”). Upon completion of this 18-month FT program, the Functional Trainee will be developed as a competent Specialist Banker able to manage and grow a portfolio of Small and Medium-sized Enterprises (SME) customers, with an aim to deepen relationships with our clients and strengthen HASE market position as SME preferred bank. Throughout the structured and fast-track programme, FT will learn and develop related job knowledge and experience by having comprehensive classroom training on business, products and services with senior management mentorship and also job attachment.
Principal responsibilities
- Build and manage a portfolio of SME customers by promoting general banking services, cash management, loans and other banking products
- Develop and maintain cordial customer relationship by providing quality customer services
- Conduct regular and effective account reviews and enhance existing relationship via cross-selling
- Manage CDD risk, monitor suspicious behavior and take appropriate action in compliance with established policy and guideline, to protect the Bank’s interest
Requirements
- Bachelor Degree or above in Business Administration, Finance, Accounting, Economics preferred
- Fresh graduates or with less than one year of work experience in banking or professional firms
- Capable of communicating effectively, embracing changes and overcoming challenges with the ability to safeguard positive attitude under complicated situations and remain open to work with others from diverse cultures
- Strong self-motivation with good interpersonal and analytical skills
- Proficiency in both English and Chinese, with fluency in Putonghua preferred
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
About
Serves over 3.5 millions of customers in Hong Kong, Hang Seng's Wealth and Personal Banking helps customers manage their day-to-day finances and save for the future via providing customer-centric solutions to our personal customers in credit cards, personal loans and mortgages to savings, investments, insurance and wealth management.
Openings
Customer Service Officer
Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 280 service outlets, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products with high quality counter services to ensure remarkable customer experience.
Principal responsibilities
- Provide quality service through efficient and customer-friendly counter transactions
- Deliver banking services and solutions by understanding customer needs and making appropriate referrals
- Support branch operations and services and adhere to relevant guidelines and procedures
- Promote e-service registration and improve penetration, and deliver Multi-Channel (especially digital) Engagement at bank hall
- Support the excellent service delivery and ensure remarkable customer experience
- Be a change agent to drive business and servicing model transformation
Requirements
- Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
- Strong service orientation with good interpersonal and communication skills
- Self-motivated, attentive to detail, eager to learn with positive attitude
- Proficient in both English and Chinese, with ability to communicate in Putonghua is an advantage
- Strong level of customer-centric mindset with dedication to deliver exceptional quality services for customers and flexibility to cope with the ever-changing business transformation
- Candidate with more experience will be considered as Counter Services Supervisor or Counter Services Leader
Digital Associate Programme
Grasp the chance to start your career in the hottest Digital Banking field. Hang Seng Digital Banking has won numerous regional awards and being recognised by customers as one of the best in town. You will get the chances to learn more on how to design, operate, and grow a digital product, and become an all-rounded Digital Banker.
This two-year career development programme will equip you with valuable and practical banking knowledge and skills through training, job rotations, and senior management mentorship to build your professional knowledge which will put you one step ahead of the rest. After the programme, you will be placed to a respective team, and be responsible for promoting innovative digital solutions, as well as delivering projects that aids the digital expansion of the bank.
Principal responsibilities
- proactively identify innovative solutions to digitalize banking services
- participate in projects to strengthen digital banking services and enhance customer experiences
- formulate and implement digital banking strategies for new business initiatives and propositions
- provide in-depth and ongoing analysis for the latest digital developments in Hong Kong and overseas including government, regulators and financial institutions, covering the applications, competitors' use of the products, etc.
Requirements
- university degree in Business Administration, Marketing, Computer Science or a related discipline
- less than three years’ working experience
- ability to communicate effectively, embrace change and overcome challenges
- ability to bring divergent ideas to create new and innovative solutions
- strong desire to learn and able to work in Agile environment
- excellent written and spoken English and Chinese
- strong business acumen and analytical ability
- keen interest in latest mobile and web technologies and trends
- knowledge on mobile application platforms/mobile web/web would be an advantage
- drive to achieve excellence
- excellent interpersonal and communication skills
- capable of serving as a role model for displaying openness, teamwork and integrity
- great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
General Banking Manager
Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we offer an extensive range of products.
Principal responsibilities
- provide quality customer service to our retail customers in branch network
- proactively identify customer needs and offer appropriate banking services and solutions
- participate in promotional campaigns to acquire new business and strengthen customer loyalty
- maintain awareness of operational risks and adhere to relevant policies and guidelines
Requirements
- university degree or associate degree holders, fresh graduates are welcome
- HKCEE/ HKDSE holders with at least one year of working experience, preferably in customer facing role
- relevant professional qualification in insurance and investment is an advantage
- strong service and sales orientation, self-motivated with good communication skills
- proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
- high level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Mortgage Sales Trainee
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.
You will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
Principal responsibilities
- conduct sales activities and acquire mortgage business through establishing business network with property agents and mortgage brokers
- grow the Bank’s market share and maximise related profits
- maintain awareness of operational risk and adhere to relevant policies and guidelines
Requirements
- university degree, with passes in the insurance intermediaries qualifying examinations would be an advantage
- strong sales and service orientation, with outgoing personality and good communication skills
- proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
- high level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Successful candidates will undergo a one-year career development programme consisting of training and job attachment to build your professional knowledge of secured loans business, customer relationship management skills and selling techniques. After the programme, you will be placed to our Mortgage Sales team, responsible for promoting mortgage and secured loans products, as well as cross-selling other financial products and services to our customers.
Senior Customer Services Representative
Hang Seng’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers’ different service and financial needs.
Principal responsibilities
- provide quality phone banking services to different types of customer
- process customer requests in a professional manner
- handle customer opinion/ feedback timely to maintain a high level of customer satisfaction
- keep abreast of the banking knowledge and meet the compliance/ regulatory requirements
Requirements
- diploma or degree holder or HKCEE/ HKDSE holders with relevant working experience
- strong customer service orientation, with good communication and phone skills
- willing to share ideas with colleagues and enjoy teamwork
- driven to learn for growth in the banking industry
- willing to work flexi-hours
- proficiency in both English and Chinese, with proficiency in Putonghua would be an advantage
- relevant professional qualification in insurance and investment would be an advantage
- permanent residents of Hong Kong or holding a valid Hong Kong work visa
Useful information
Footnote
Notes
For further details and application, please visit the “Job Openings” section.