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    Why Hang Seng Bank?

    Corporate culture and values

    About

    Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation.

    Our culture

    The Bank is committed to building a best place to work by promoting employee engagement and by driving a diverse and inclusive culture. To foster an engaging, inclusive environment for employees, the Bank advocates appreciation and inclusion across all levels of staff.

    Our people

    Each of us upholds the highest standard of integrity. “Be dependable and always do the right thing” is the guiding principle in our day-to-day work. We encourage open communication and value different perspectives.

    Our team

    Communication is the key to collaboration. We connect together not only internally but also externally with our customers, communities, and regulators, etc.

    Our Values

    We value difference

    Open to ideas and suggestions from different perspectives. Break hierarchy. Create an environment that colleagues feel included, safe and valued.

    We succeed together

    We collaborate across boundaries with effective communication. We break down silos. We trust and support each other. We think as “One Bank”.

    We take responsibility

    Take ownership. We set ourselves high standards and are accountable for our actions. We always use good judgement. We speak up and act.

    We get it done

    We think like entrepreneurs, try new things, learn and improve. We make things happen. We are dynamic and move at pace. We are decisive, make clear choices and take bold actions. We always do what we promise. We help each other to address hurdles.

    About

    Hang Seng Bank allocates ample resources to learning and development with the aim of sustaining a competent, professional and ethical staff force that will contribute to the success of the Bank. Our commitment to staff development is also aligned with the expectation that authorised institutions should engage and deploy personnel with sufficient skills, knowledge, professional qualifications, experience and soundness of judgment for the discharge of their duties. In recognition of Hang Seng Bank’s achievement and commitment in employee development, we are honoured to be awarded the Manpower Developer Award 2019-2020 from Employees Retaining Board, Talent Development Excellence Award 2021 and Leading Employer for Professional Qualifications (LEPQ) by The Hong Kong Institute of Bankers.

    Learning and development programmes

    To engage new joiners and help them connect with others within the organisation, the Bank has a comprehensive Induction Programme that provides them with an understanding of the Bank's history, culture, core values and corporate governance.

    In addition, to ensure staff members perform their duties professionally and effectively, a broad spectrum of role specific learning curricula are provided, covering financial knowledge, banking products and operations, compliance, risk management, management skills as well as sales and relationship management. Reinforcement and refresher programmes are also provided as appropriate to keep staff members abreast of the latest banking development which allow them to carry out their duties to the highest standards.

    We have a suite of leadership programmes to develop management capabilities that drive high performance, create a positive employee experience, and build strong leadership capabilities.

    We support our people in acquiring future skills and preparing themselves to be future ready. A wide range of programmes around personal skills, data skills, digital skills and sustainability skills are offered through digital platforms and mobile and innovative means such as augmented reality, virtual reality and gamification. Our learning journey promotes flexibility and customisation to cater individual needs and enable us to thrive in the future of work.

    Professional study and qualifications programme

    The Bank is dedicated to develop a professionally competent staff force that will confidently face the challenges of the competitive marketplace. In addition to in-house training, the Bank also encourages staff members to pursue professional or academic qualifications for sustainable development.

    About

    We offer competitive remuneration and benefit packages to attract and retain our employees. Different employee benefits include but are not limited to:

    Healthcare plans

    Healthcare plans including clinical, hospitalisation, dental, Chinese medical benefits and wellness programs are available to our staff and their immediate family members.

    Staff housing loan

    Preferential interest rate for staff housing loan

    Preferential loans

    Car loans, personal loans and children's overseas education loans are available at preferential interest rates.

    Staff account

    A special interest rate is offered for deposits in staff payroll accounts.

    Paid leave

    All staff members are entitled to annual leave, birthday leave, marriage leave, examination leave, maternity leave, paternity leave, sick leave, adoption leave and volunteer leave.

    Flexible work

    We encourage staff members to engage with line managers to agree an arrangement of work that is satisfactory for both parties, including but not limited to flex hours, alternative working locations, part-time working and personal time etc.

    Retirement plans

    We offer Defined Contribution Scheme and MPF Scheme for our staff to choose.

    Employee share purchase plan

    All staff will be invited to join the HSBC International Employee Share Purchase Plan.

    Professional study & qualifications programme

    The Bank will grant an award to staff members on the attainment of recognised Professional Qualifications and tertiary studies in related disciplines.

    About

    With our wide reach and deep relationships with the Hong Kong community, we aspire to become a leading entity that drives Environmental, Social and Governance (ESG) matters in the local banking industry. Our actions include:

    • Committing to being carbon-neutral by 2030 and establishing 10-year environmental targets to reduce our consumption of electricity and other resources
    • Implementing green and sustainable finance solutions to support our community’s transition to a low-carbon economy
    • Investing to promote in corporate social responsibility. We will continue to invest and encourage younger generations, including staff members to achieve shared goals
    View details

    About

    Founded in 1933, Hang Seng is widely recognised as the leading domestic bank in Hong Kong. In keeping with our name, which means "ever-growing" in Chinese, we are growing alongside our customers in the pursuit of excellence.

    View details

    Terms and conditions – Hong Kong

    To apply for a position within Hang Seng Bank Limited (“Hang Seng Bank”) or any relevant entity within HSBC Group (collectively "HSBC Group"), all applicants (referred to below as "you", "your" or "yours") must read and acknowledge the following terms and conditions carefully.

    IMPORTANT: Please do not submit your information if you do not consent to the following terms and conditions.

    1. CONFLICT OF INTEREST

      As you progress through the recruitment process, you may be asked to provide information about any potential conflicts of interest with parties external to HSBC Group. If this is required, you will be notified.


    2. PERSONAL DATA (PRIVACY) ORDINANCE (THE "ORDINANCE")

      Hang Seng Bank respects the privacy of individuals and has issued a Notice to Job Applicants, Employees and Non-Employees[1] Relating to the Personal Data (Privacy) Ordinance (the "Ordinance") which is available at the Schedule at the end of these terms and conditions.

      You confirm you understand the provisions stated in this Notice.


    3. TYPE OF INFORMATION TO BE COLLECTED

      In order to be considered for employment you will be asked to provide us with personal information. Examples of the type of information we may collect include your name, address, contact details, resume, education background, employment history, referees and results of employment checks.

      If you choose not to provide any of the information requested, we may be unable to send you information, fully process your application or properly consider you for employment.

      When providing us with the information, you represent that such information is accurate, complete, up to date and true and is supplied for the sole purpose of seeking job or employment vacancies or positions.

      You may also be invited to supply some diversity information as part of your profile, including but not limited to your age range, gender or physical needs, if you wish. This information, if you decide to provide it, will be used only for reporting on the diversity of our candidate base across the organisation, or to assist if you have any special requirements as part of the recruitment process or your ongoing employment.


    4. PURPOSE FOR INFORMATION COLLECTION

      In addition to any purpose referred to in the Schedule, when we collect this personal information through [Taleo], HSBC Group may use it:

      • to assess and administer your application for employment;
      • to communicate with you in relation to your application;
      • to comply with any legal or regulatory obligations;
      • to monitor and review HSBC Group's recruitment practices; and
      • to facilitate our advice to you of other employment opportunities which may interest you.

    5. USING AND DISCLOSING YOUR PERSONAL INFORMATION

      Without limiting the provisions of the Schedule, we may transfer the information you submit to us to other entities which make up the HSBC Group, HSBC Group employees who are involved in recruitment or support roles, security organisations, recruitment agencies, referees and other relevant organisations including those that perform administrative and/or other services on our behalf during the recruitment process.

      • The relevant organisations may include those:
        • involved in managing, validating or administering your application, employment or engagement such as third party suppliers, other HSBC Group organisations, organisations providing education and training, professional associations, printers, posting services and our advisers;
        • involved in conducting probity checks or monitoring employee conduct;
        • involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems;
        • involved in the provision and administration of insurance, superannuation/retirement funds and the administration of your remuneration, superannuation/retirement, employee benefits, employee share schemes and insurance and our insurance;
        • which are your representatives including your legal advisers;
        • as required or authorised by law, for example, to government or regulatory bodies for purposes related to public health and safety, the prevention or detection of unlawful activities or to protect public revenue; and
        • to whom you have given your consent.
      • You acknowledge and agree that, in transferring the information referred to above and carrying out the above activities, your personal information may be transferred to, accessed, controlled and processed by entities located outside of Hong Kong and who may act on behalf of any member of the HSBC Group.
      • You should note that where your personal information is disclosed to or accessed by parties located outside of Hong Kong as provided above, your personal information may not be afforded the same protections as it is under Hong Kong law.

    6. EMPLOYMENT CHECKS

      It is part of Hang Seng Bank's recruitment policy that for certain positions you will be subject to certain employee vetting checks as required by us. Your application cannot progress unless the check is conducted.


    7. JOB APPLICATION STATUS & RETENTION OF YOUR INFORMATION

      You understand and agree that, if your current application is not successful, Hang Seng Bank may retain your personal data for a maximum period of two years and that the data may be retained for a longer period if there is a subsisting reason that obliges us to do so, and we may refer your application to other vacancies within the HSBC Group.

      You also understand and agree that, should you be employed by Hang Seng Bank, we may retain your personal data including performance-related data for a maximum period of seven years from the date when your employment with us ceases, provided that the data may be retained for a longer period if there is a subsisting reason that obliges us to do so, or the data are necessary for us to fulfill its contractual, legal or regulatory obligations.


    8. ACCESS TO AND CORRECTION OF PERSONAL DATA

      You may request access to and correction of your personal information. Any request may be made in writing and addressed to

      Head of HR Service Delivery
      Human Resources
      Hang Seng Bank Limited
      7/F, Hang Seng 1 1 3
      1 1 3 Argyle Street
      Mongkok Hong Kong


    9. GOVERNING LAW AND JURISDICTION

      As you progress through the recruitment process, you may be asked to provide information about any potential conflicts of interest with parties external to HSBC Group. If this is required, you will be notified.

    Schedule

    HSBC Group

    Notice to Job Applicants, Employees and Non-Employees[1]

    Relating to the Personal Data (Privacy) Ordinance (the “Ordinance”)

     

    Before we begin

    This notice (“Notice”) applies to the processing of your personal data by any member of the HSBC Group as data user, wherever situated, in connection with your application for employment, your employment or engagement with the HSBC Group. This Notice covers all aspects of your interaction with us in your capacity as an applicant, employee or non-employee[1] and we may update this Notice at any time.

    (“HSBC Group” and any “member of the HSBC Group” means HSBC Holdings plc and/or its affiliates, subsidiaries, associated entities and any of their branches and offices (collectively “we”, “us”, “our”). Wherever we’ve said “you” or “your”, this means you or any authorised person who engages with us on your behalf.)

    Please note that certain specific processing activities may be subject to a separate privacy statement.

    Collection of Data

    1. We may collect your information from you directly, from someone acting on your behalf or from another source, including information we collect or generate about you, from previous employers, other members of the HSBC Group, or other sources you've asked us to obtain information from. We may also get information about you from publicly available sources.
    2. If you provide us with any personal data of another person (e.g. a family member), you are responsible for ensuring that such person is aware of the information contained in this Notice and has given you their consent for sharing their information with us.
    3. Except for certain information that is mandatory, providing any personal data to the HSBC Group is voluntary. However, if you do not provide certain information we may not be able to accomplish some of the purposes outlined in this Notice.
    4. We only collect your information as permitted by relevant law and regulation.

    Use of Data

    1. We will use your information for purposes related to the following:

      1. Administration of employment applications
        1. assessing and managing your present and/or future employment application(s);
        2. pre-employment checks and background screening/vetting; and
        3. record keeping and/or to consider you for future opportunities.
           
      2. HR administration purposes
        1. conducting employment checks, background screening/vetting whenever appropriate during your employment or engagement with the HSBC Group;
        2. applying for work permits, licences and/or registrations on your behalf;
        3. making business travel arrangements, managing business expenses and reimbursements;
        4. carrying out performance reviews and appraisals;
        5. payroll functions and paying and reviewing remuneration, including any deferred rewards;
        6. providing, administering and reviewing benefits and entitlements, for example, staff loans, pension and retirement savings, share plan, health insurance, life insurance, and provision of occupational health services;
        7. maintaining leave records, absence records and sick leave/pay information;
        8. workforce planning and talent management including training, secondments, assignments or transfers, scheduling, staffing, resource allocation, reporting, career development activities and managing skills and learning path, and creating and maintaining internal employee directories;
        9. informing you of employment related events and benefits;
        10. providing employee references and recommendations with your consent;
        11. protecting your personal health and safety, including contacting you or your nominated contacts in an emergency; and
        12. disciplinary matters, grievances and terminations.
           
      3. Operating and managing our business
        1. processing your information in the ordinary course of our business, including in connection with any engagement or provision of products and services by the HSBC Group;
        2. operating, managing and safeguarding our IT infrastructure, communications systems, office equipment and other property;
        3. business continuity and disaster recovery;
        4. improving products and services;
        5. allocating human resources, strategic planning, completing bank initiatives;
        6. audit, reporting and record keeping purposes;
        7. budgeting, financial risk management; and
        8. managing mergers, acquisitions, sales, or re-organizations.
           
      4. Complying with legal and other obligations, risk management and protecting our legal rights
        1. complying with compulsory or best practice requirements to which we may be subject, such as legal, tax, regulatory, sanctions or market requirements in Hong Kong and overseas;
        2. complying with requests made by different bodies or authorities such as legal, regulatory, law enforcement, government and tax authorities in Hong Kong and overseas (“Authorities”). Sometimes we may have to comply with such requests and other times we may choose to voluntarily comply;
        3. complying with our or any the HSBC Group company’s policies, procedures and other commitments in the detection, investigation and prevention of financial and other crimes. This may involve sharing your data in Hong Kong and overseas. This is important in our wider fight against these crimes; and
        4. defense or protection of our legal rights and interests (e.g. court actions and other complaints or disputes).
           
      5. Surveys and data analytics
        1. We may use your information to conduct internal surveys, analytical and statistical analysis for the purposes set out in this Notice and facilitating human resources management.
           
      6. Monitoring
        1. In the interests of security, fraud prevention and ensuring compliance with legal, regulatory and internal policy requirements, the HSBC Group monitors technology systems in use within the HSBC Group, including communications and other digital platforms. You should not have the expectation of privacy when using these systems. Further, the HSBC Group reserves the right to inspect bank accounts and other facilities held by you with any member of the HSBC Group, including reviewing any transactions made.

    Disclosure of Data

    1. Data we hold will be kept confidential but we may share it with the following parties for the purposes set out in this Notice:
      1. members of the HSBC Group;
      2. agents, contractors, sub-contractors, insurers/insurance brokers, auditors, professional advisers or associates of the HSBC Group (including their employees, officers, agents, contractors, sub-contractors, service providers and professional advisers);
      3. third party service providers (including their employees and officers) who provide services to any member of the HSBC Group in connection with the operation or management of our business (including but not limited to performance of pre-employment checks or background screening/vetting, provision or administration of benefits and services entitled by employees, and share scheme administration);
      4. Authorities;
      5. persons under a duty of confidentiality to us which have undertaken to keep such data confidential, including customers and counterparts of the HSBC Group;
      6. persons seeking employment references with the prescribed consent of the employee concerned;
      7. persons to whom we are under an obligation or required or expected to make disclosure for the purposes set out in, or in connection with, paragraph (d)(i), (d)(ii), (d)(iii) or (d)(iv) above;
      8. actual or proposed purchaser or assignee of all or part of our business; and
      9. your emergency contacts.
         
    2. Such data may be transferred within or outside Hong Kong, including to Cloud service providers.

    Data Access Requests / Data Correction Requests

    1. You have the right to:
      1. check whether we hold data about you and to access such data;
      2. require us to correct any data relating to you which is inaccurate; and
      3. ascertain our policies and practices in relation to data and to be informed of the kind of data held by us.
    2. We may charge a reasonable fee for the processing of any data access request.
    3. You should send requests for access to data or correction of data or for information regarding policies and practices and kinds of data held to:-
      Human Resources (Personal Data Access Request)
      Hang Seng Bank Limited
      7/F, Hang Seng 1 1 3
      1 1 3 Argyle Street
      Mong Kok, Kowloon
      Hong Kong SAR
    4. Nothing in this Notice shall limit your rights as a data subject under the Ordinance.

    Human Resources

    September 2020

    Notes
    1. A “non-employee” is an individual who is not employed by a member of the HSBC Group but is either self-employed or employed by a third party, e.g. contractors, consultants, service provider workers, advisers or non-executive directors.

    Useful information