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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation.
Our culture
The Bank is committed to building a best place to work by promoting employee engagement and by driving a diverse and inclusive culture. To foster an engaging, inclusive environment for employees, the Bank advocates appreciation and inclusion across all levels of staff.
Our people
Each of us upholds the highest standard of integrity. “Be dependable and always do the right thing” is the guiding principle in our day-to-day work. We encourage open communication and value different perspectives.
Our team
Communication is the key to collaboration. We connect together not only internally but also externally with our customers, communities, and regulators, etc.
Our Values
We value difference
Open to ideas and suggestions from different perspectives. Break hierarchy. Create an environment that colleagues feel included, safe and valued.
We succeed together
We collaborate across boundaries with effective communication. We break down silos. We trust and support each other. We think as “One Bank”.
We take responsibility
Take ownership. We set ourselves high standards and are accountable for our actions. We always use good judgement. We speak up and act.
We get it done
We think like entrepreneurs, try new things, learn and improve. We make things happen. We are dynamic and move at pace. We are decisive, make clear choices and take bold actions. We always do what we promise. We help each other to address hurdles.
Hang Seng Bank allocates ample resources to learning and development with the aim of sustaining a competent, professional and ethical staff force that will contribute to the success of the Bank. Our commitment to staff development is also aligned with the expectation that authorised institutions should engage and deploy personnel with sufficient skills, knowledge, professional qualifications, experience and soundness of judgment for the discharge of their duties. In recognition of Hang Seng Bank’s achievement and commitment in employee development, we are honoured to be awarded the Manpower Developer Award 2019-2020 from Employees Retaining Board, Talent Development Excellence Award 2021 and Leading Employer for Professional Qualifications (LEPQ) by The Hong Kong Institute of Bankers.
Learning and development programmes
To engage new joiners and help them connect with others within the organisation, the Bank has a comprehensive Induction Programme that provides them with an understanding of the Bank's history, culture, core values and corporate governance.
In addition, to ensure staff members perform their duties professionally and effectively, a broad spectrum of role specific learning curricula are provided, covering financial knowledge, banking products and operations, compliance, risk management, management skills as well as sales and relationship management. Reinforcement and refresher programmes are also provided as appropriate to keep staff members abreast of the latest banking development which allow them to carry out their duties to the highest standards.
We have a suite of leadership programmes to develop management capabilities that drive high performance, create a positive employee experience, and build strong leadership capabilities.
We support our people in acquiring future skills and preparing themselves to be future ready. A wide range of programmes around personal skills, data skills, digital skills and sustainability skills are offered through digital platforms and mobile and innovative means such as augmented reality, virtual reality and gamification. Our learning journey promotes flexibility and customisation to cater individual needs and enable us to thrive in the future of work.
Professional study and qualifications programme
The Bank is dedicated to develop a professionally competent staff force that will confidently face the challenges of the competitive marketplace. In addition to in-house training, the Bank also encourages staff members to pursue professional or academic qualifications for sustainable development.
We offer competitive remuneration and benefit packages to attract and retain our employees. Different employee benefits include but are not limited to:
Healthcare plans
Healthcare plans including clinical, hospitalisation, dental, Chinese medical benefits and wellness programs are available to our staff and their immediate family members.
Staff housing loan
Preferential interest rate for staff housing loan
Preferential loans
Car loans, personal loans and children's overseas education loans are available at preferential interest rates.
Staff account
A special interest rate is offered for deposits in staff payroll accounts.
Paid leave
All staff members are entitled to annual leave, birthday leave, marriage leave, examination leave, maternity leave, paternity leave, sick leave, adoption leave and volunteer leave.
Flexible work
We encourage staff members to engage with line managers to agree an arrangement of work that is satisfactory for both parties, including but not limited to flex hours, alternative working locations, part-time working and personal time etc.
Retirement plans
We offer Defined Contribution Scheme and MPF Scheme for our staff to choose.
Employee share purchase plan
All staff will be invited to join the HSBC International Employee Share Purchase Plan.
Professional study & qualifications programme
The Bank will grant an award to staff members on the attainment of recognised Professional Qualifications and tertiary studies in related disciplines.
With our wide reach and deep relationships with the Hong Kong community, we aspire to become a leading entity that drives Environmental, Social and Governance (ESG) matters in the local banking industry. Our actions include:
Founded in 1933, Hang Seng is widely recognised as the leading domestic bank in Hong Kong. In keeping with our name, which means "ever-growing" in Chinese, we are growing alongside our customers in the pursuit of excellence.
To apply for a position within Hang Seng Bank Limited (“Hang Seng Bank”) or any relevant entity within HSBC Group (collectively "HSBC Group"), all applicants (referred to below as "you", "your" or "yours") must read and acknowledge the following terms and conditions carefully.
IMPORTANT: Please do not submit your information if you do not consent to the following terms and conditions.
As you progress through the recruitment process, you may be asked to provide information about any potential conflicts of interest with parties external to HSBC Group. If this is required, you will be notified.
Hang Seng Bank respects the privacy of individuals and has issued a Notice to Job Applicants, Employees and Non-Employees[1] Relating to the Personal Data (Privacy) Ordinance (the "Ordinance") which is available at the Schedule at the end of these terms and conditions.
You confirm you understand the provisions stated in this Notice.
In order to be considered for employment you will be asked to provide us with personal information. Examples of the type of information we may collect include your name, address, contact details, resume, education background, employment history, referees and results of employment checks.
If you choose not to provide any of the information requested, we may be unable to send you information, fully process your application or properly consider you for employment.
When providing us with the information, you represent that such information is accurate, complete, up to date and true and is supplied for the sole purpose of seeking job or employment vacancies or positions.
You may also be invited to supply some diversity information as part of your profile, including but not limited to your age range, gender or physical needs, if you wish. This information, if you decide to provide it, will be used only for reporting on the diversity of our candidate base across the organisation, or to assist if you have any special requirements as part of the recruitment process or your ongoing employment.
In addition to any purpose referred to in the Schedule, when we collect this personal information through [Taleo], HSBC Group may use it:
Without limiting the provisions of the Schedule, we may transfer the information you submit to us to other entities which make up the HSBC Group, HSBC Group employees who are involved in recruitment or support roles, security organisations, recruitment agencies, referees and other relevant organisations including those that perform administrative and/or other services on our behalf during the recruitment process.
It is part of Hang Seng Bank's recruitment policy that for certain positions you will be subject to certain employee vetting checks as required by us. Your application cannot progress unless the check is conducted.
You understand and agree that, if your current application is not successful, Hang Seng Bank may retain your personal data for a maximum period of two years and that the data may be retained for a longer period if there is a subsisting reason that obliges us to do so, and we may refer your application to other vacancies within the HSBC Group.
You also understand and agree that, should you be employed by Hang Seng Bank, we may retain your personal data including performance-related data for a maximum period of seven years from the date when your employment with us ceases, provided that the data may be retained for a longer period if there is a subsisting reason that obliges us to do so, or the data are necessary for us to fulfill its contractual, legal or regulatory obligations.
You may request access to and correction of your personal information. Any request may be made in writing and addressed to
Head of HR Service Delivery
Human Resources
Hang Seng Bank Limited
7/F, Hang Seng 1131 1 3
1 1 3113 Argyle Street
Mongkok Hong Kong
As you progress through the recruitment process, you may be asked to provide information about any potential conflicts of interest with parties external to HSBC Group. If this is required, you will be notified.
Schedule
HSBC Group
Notice to Job Applicants, Employees and Non-Employees[1]
Relating to the Personal Data (Privacy) Ordinance (the “Ordinance”)
Before we begin
This notice (“Notice”) applies to the processing of your personal data by any member of the HSBC Group as data user, wherever situated, in connection with your application for employment, your employment or engagement with the HSBC Group. This Notice covers all aspects of your interaction with us in your capacity as an applicant, employee or non-employee[1] and we may update this Notice at any time.
(“HSBC Group” and any “member of the HSBC Group” means HSBC Holdings plc and/or its affiliates, subsidiaries, associated entities and any of their branches and offices (collectively “we”, “us”, “our”). Wherever we’ve said “you” or “your”, this means you or any authorised person who engages with us on your behalf.)
Please note that certain specific processing activities may be subject to a separate privacy statement.
Collection of Data
Use of Data
Disclosure of Data
Data Access Requests / Data Correction Requests
Human Resources
September 2020