We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
No amount limit for cheque payments in Hong Kong; Up to RMB80,000 daily accumulative limit for consumer spending by cheque[5] in Guangdong Province (including Shenzhen) in mainland China
Shop across borders effortlessly and leave the bulky cash behind
You can visit the Hang Seng Bank Website > ”Banking“ > click "Deposit Interest Rates" under "Reference Rates" to check the interest rates for HKD, USD and other foreign currency savings deposits.
The interest calculation and payment frequency are as follows:
• Integrated Account - HKD: calculated on compound basis and paid monthly
• HKD Statement Savings and ATM Statement Savings: calculated on simple basis and paid monthly
• Others: calculated on simple basis and paid semi-annually
• Hong Kong Dollar Savings bonus interest rate: Integrated Accounts - HKD with total relationship balance of HKD1,000,000 or above will be entitled to a bonus rate of 0.001% p.a.
• Renminbi Saving bonus interest rate: Integrated Accounts - RMB with total relationship balance of HKD1,000,000 or above will be entitled to a bonus rate of 0.05% p.a.
You can order a cheque book via the following methods:
1. Through Personal e-Banking: select “Account Services" upon logon > “Other Related Services" > “Request" > “Cheque Book"
2. Through ATMs: after entering ATM PIN, select “Other services” > “Request cheque book”
3. Call Customer Service Hotline at (852) 2822 0228
4. Visit any of our branches
You just need to follow the instructions and provide your specimen signature at the branch to complete your cheque book request. We'll mail the cheque book to you within 7 working days.
If you deposit a cheque before the cut-off time at 5:30 p.m. on a business day (i.e. Monday to Friday, except Saturday, Sunday and public holidays), the funds will be made available after 3:00 p.m. the following business day upon successful clearance.
If the cheque is deposited after the cut-off time or on a non-business day, it will be processed on the next business day. Upon successful clearance, the funds will be available after 3:00 p.m. on the second business day after deposit.
Please note that the account ledger balance will be updated to include the corresponding amount once the cheque is deposited, and the funds will be made available only when the cheque is successfully cleared.
Arrangement under severe weather:
• Cheque processing may differ if Typhoon Signal No. 8 or above, Black Rainstorm Warning, or "Extreme Conditions" is announced in Hong Kong
• If severe weather is in effect before 9:00 a.m. and cancelled after 12:00 noon on a business day, only cheques deposited before the cut-off time on the previous business day will be processed
• Other cheque deposits will be processed on the next business day, provided there are no severe weather conditions
• If severe weather conditions occur after 9:00 a.m. or are cancelled by or before 12:00 noon, cheques will be processed as usual
If you opted for both signatures when opening your joint account, both account holders must sign the cheques. If you chose to use a single signature, then only one account holder needs to sign.
If there are insufficient funds in your account to cover the cheque payment, we will return the cheque and impose related fee. For details on the charges, please refer to the Bank Tariff Guide. If you hold an Integrated Account, the AutoSweeping fund transfer may be executed under certain circumstances to help cover the payment. For details, please visit our website > "Banking Services" > "Integrated Account" > "Integrated Financial Services".
You can stop a cheque payment as long as it hasn't been cleared yet. Just visit any of our branches or call us on (852) 2822 0228 to request a stop payment. Please note that there's a fee for this service.
You should take reasonable precautions to prevent cheque fraud or forgery. In Particular:
• Always safekeep your cheque books and cheques from loss, theft or unauthorised use. You should take appropriate security measures including lock and key.
• Only use cheques issued by us. Do not draw cheques on blank paper or on forms not issued by us, and never give blank cheques from your cheque book to anyone else.
• Do not pre-sign blank cheques.
• A bearer cheque is a cheque drawn payable to bearer or endorsed "in blank". An order cheque is a cheque drawn payable to a particular person or to his order without prohibiting further transfer. For added security when sending cheque by post or other means, you should delete the words “OR BEARER” to make it an “order cheque”, and cross it with two parallel lines to ensure the cheque can only be paid through bank accounts.
• Always write and sign cheques using non-erasable ink. The signature should match the specimen signature on our record.
• Avoid making alterations to cheques. If a change is absolutely necessary, you should confirm the amendment by signing your full signature next to it.
• The words and figures on a cheque should agree and be written in such a way that no space is left after the word "Dollar" and the sign "$" (Arabic numerals must be used and written in as plain a manner a possible)
• Report any loss, theft or unauthorised use of signed cheque to us as soon as reasonably practicable.
We may dishonour and/or return cheques with technical error (e.g. incorrectly completed, altered without authorization, post-dated and out-of-date) or for any other reasons that we consider appropriate and to impose a fee in respect of the dishonoured and/or returned cheques.
Please refer to Descriptive information of Personal Account Operations for information concerning your saving deposit account, current deposit account, time deposit account, phone banking service and various payment services, etc.
[1] You must hold a Hang Seng Integrated Account to open a RMB Savings Account as a sub-account.
[2] Remittance service isn't applicable to MTR station offices and joint-name accounts. The exchange service is
only available at designated branches and MTR station offices.
[3] Except SGD account where you can only transact via branch counters.
[4] To open a RMB Current Account, you must be a RMB Savings Account holder aged 18 or above.
[5] RMB cheques are non-transferable. It isn't applicable for non-HKID card holders to issue RMB cheque for
consumer spending in Guangdong Province (including Shenzhen) in mainland China.
Risk disclosure(s)
i. RMB Currency risk
Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.
ii. Foreign Currency Risk
Foreign exchange involves exchange rate risk. Fluctuations in the exchange rate of a foreign currency may result in gains or loss of principal in the event that the customer converts the deposits from HKD or foreign currency to another currency , and/or in the event that the customer converts a foreign currency time deposit to another currency (including HKD) upon maturity.
