You can reset your Phone Banking PIN by using ATM Card at any Hang Seng ATM in Hong Kong (Select “Other services” >“Reset Phone Banking PIN” on the main menu) or by calling our Phone Banking Hotlines or visit our branches.
You also can call “Hang Seng Voice ID” enrollment hotline at (852) 2998 6698 to enroll by using your ATM PIN. During the enrollment process, you would be required to have a mobile phone that able to receive One-Time-Password via SMS and a phone number that is valid and updated in the bank’s record. Upon successful enrolment, you can perform verification for the Phone Banking Services with your own voices.
Non-integrated account customers must activate your Phone Banking Service at any Hang Seng ATM before registering for the Voice ID (Select “Other services” > “Activate phonebanking service” on the main menu).
Please refer to the security advice provided by us at our Security & Fraud Centre at hangseng.com from time to time. Click here to learn more. .
Hang Seng Bank wishes to remind customers to remain vigilant in safeguarding their banking credentials such as Credit Card number, One-Time Password (OTP) during the online payments and other sensitive account information and not to disclose any such information to third parties. We attach great importance to the security of our online credit card payment service. For enquiries, please contact our 24-hour Customer Service Hotline on the back of Credit Card.