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Preferred Banking Hotlines

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24-Hour Service Hotlines:
- Manned Phone Banking Hotline 2822 8228
- Lost Card Hotline
2836 0838
- Life Insurance Hotline
2198 7838
Securities Trading Hotlines:
- Manned Securities Trading Hotline
2532 3838
- Automated Securities Trading Hotline
2166 6888
Hang Seng Voice ID Enrolment (24 hours):
- Automated Enrolment Hotline
2998 6698
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Starting from 1 August 2019, there is no below balance fee for Preferred Banking. Enjoy all the privileges and services offered by Preferred Banking for free by simply maintaining a Total Relationship Balance of HKD200,000 or hold the below products:

Product Holdings Required Total Relationship Balance1 Requirement
Life Insurance plan2 / Investment account with holding3 / Auto-payroll service through Preferred Banking Account4 HKD20,000
Mortgage-Link Loan Scheme5 HKD50,000
For new customers, you can visit our branches for opening a Preferred Banking account.
New Customer

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For existing customers, you can upgrade your account to Preferred Banking easily via Hang Seng Personal e-Banking.
Existing Customer

Upgrade Now