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Preferred Banking Hotlines

	24-Hour Service Hotlines:
	- Manned Phone Banking Hotline	2822 8228
	- Lost Card Hotline	2836 0838
	- Life Insurance Hotline	2198 7838

	Securities Trading Hotlines:
	- Manned Securities Trading Hotline	2532 3838
	- Automated Securities Trading Hotline	2166 6888

	Hang Seng Voice ID Enrolment (24 hours):
	- Automated Enrolment Hotline	2998 6698

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Starting from 1 August 2019, there is no below balance fee for Preferred Banking. Enjoy all the privileges and services offered by Preferred Banking for free by simply maintaining a Total Relationship Balance of HKD200,000 or hold the below products:

Product Holdings Required	Total Relationship Balance¹ Requirement
Life Insurance plan² / Investment account with holding³ / Auto-payroll service through Preferred Banking Account⁴	HKD20,000
Mortgage-Link Loan Scheme⁵	HKD50,000

New Customer

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Existing Customer

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- Notes
- - (1) The Total Relationship Balance is the monthly aggregate balance of the daily average of all deposits, gold accounts, securities, investment funds, utilised overdraft facilities, credit card cash advances, outstanding balance of personal loans and the accumulated premiums paid for the designated life insurance plans distributed by the Bank as an agent as well as Hang Seng MPF balance for the customers. For sole-named Integrated Account holders, their other joint-named account(s) will also be included.
  - (2) The designated life insurance plan must still be valid at each month end. For joint-named Preferred Banking Account, each account holder must hold a valid life insurance plan.
  - (3) Holdings (include designated Securities or Investment Fund) in the subsidiary Investment Account of Preferred Banking must be transacted at or before month end, and deposited to the account for not less than one day.
  - (4) As a valid Auto-payroll account, Integrated Account of Preferred Banking must have Auto-payroll transactions for at least two months within the three continuous months' period.
  - (5) Customers must have a designated HKD savings account, a sub-account under the Preferred Banking Account, is used as the mortgage repayment account under the “HKD Mortgage-Link Loan Scheme” or the “RMB/HKD Mortgage-Link Loan Scheme” to which the preferential interest shall accrue and with the Total Relationship Balance (“TRB”) not less than the designated amount.

Contact Us
24-hour Preferred Banking Manned hotline 2822 8228
Prestige and Preferred Banking Centers and branches
E-mail us