Join Preferred Banking to enjoy welcome rewards up to $2,000
Preferred Banking Hotlines

Contact Us

24-Hour Service Hotlines:
- Manned Phone Banking Hotline 2822 8228
- Lost Card Hotline
2836 0838
- Life Insurance Hotline
2198 7838
Securities Trading Hotlines:
- Manned Securities Trading Hotline
2532 3838
- Automated Securities Trading Hotline
2166 6888
Hang Seng Voice ID Enrolment (24 hours):
- Automated Enrolment Hotline
2998 6698
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Starting from 1 August 2019, there is no below balance fee for Preferred Banking. Enjoy all the privileges and services offered by Preferred Banking for free by simply maintaining a Total Relationship Balance of HKD200,000 or hold the below products:

Product Holdings Required Total Relationship Balance7 Requirement
Life Insurance plan8 / Investment account with holding9 / Auto-payroll service through Preferred Banking Account10 HKD20,000
Mortgage-Link Loan Scheme11 HKD50,000
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*Customer must not hold any accounts or products with Hang Seng Bank and must be a permanent resident aged over 18 and under 65 residing and locating in Hong Kong.
^It is only applicable to customers who access it from within Hong Kong. If you have needs in managing wealth across the border, please make an appointment with us.