Prestige Private: your new banking service experience

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Banking service

We could provide you with dedicated banking services that allow you to manage your personal finances in a prestige way.

Want to know more about Prestige Private?

Our service

Prestige Private Centre

Our first-of-its-kind Prestige Private Centre at the Hang Seng Bank Headquarters in Central offers the utmost in comfort and sophistication, as well as a comprehensive range of services. Our experts are happy to provide all the assistance you need as you relax in this refined oasis of exclusivity.

Designated Prestige Private Counters at selected branches

To save your precious time, we have designated counters for Prestige Private customers at selected branches for you to enjoy priority service. Check out the available branches.

24x7 Live Chat

Get instant support from our customer service representatives or 24-hour Wealth Service Team via text on Hang Seng Personal e-Banking and mobile app after login.

    How to start Live Chat

  • Personal e-Banking: Select “Contact us” from the top menu, then click “Chat now” under “Live Chat”
  • Hang Seng Mobile App: Tap “Live Chat” from the left menu after login

Learn more


Talk to our customer service representatives or 24-hour Wealth Service Team by simply tapping the phone icon in the top right corner of selected pages after logging onto our Hang Seng Mobile App, no further authentication required.

24x7 Prestige Private Manned Hotline

Our 24-hour manned hotline (852) 2998 8022 is ready with round-the-clock information and live assistance.

Instant Messaging

After simple confirmation, you can start instant messaging with your dedicated Prestige Private Relationship Manager so that the latest banking services and promotions can be shared with you. Your dedicated Prestige Private Relationship Manager will contact you shortly to explain the confirmation steps and share more details of instant messaging. Instant message will be sent to you through our official account verified by WhatsApp or WeChat MiniApp account.

Benefits at a glance

Contact us

Call us

Prestige Private 24-hour Manned Hotline

(852) 2998 8022

Visit our branches


Other point(s) to note