Our first-of-its-kind Prestige Private Centre at the Hang Seng Bank Headquarters in Central offers the utmost in comfort and sophistication, as well as a comprehensive range of services. Our experts are happy to provide all the assistance you need as you relax in this refined oasis of exclusivity.
Designated Prestige Private Counters at selected branches
To save your precious time, we have designated counters for Prestige Private customers at selected branches for you to enjoy priority service. Check out the available branches.
24x7 Live Chat
Get instant support from our customer service representatives or 24-hour Wealth Service Team via text on Hang Seng Personal e-Banking and mobile app after login.
How to start Live Chat
Personal e-Banking: Select “Contact us” from the top menu, then click “Chat now” under “Live Chat”
Talk to our customer service representatives or 24-hour Wealth Service Team by simply tapping the phone icon in the top right corner of selected pages after logging onto our Hang Seng Mobile App, no further authentication required.
24x7 Prestige Private Manned Hotline
Our 24-hour manned hotline (852) 2998 8022 is ready with round-the-clock information and live assistance.
Simply logon to Hang Seng Mobile App, tap the question mark icon at the top right corner on home page, and select your preferred messaging channel (Hang Seng official account verified by WhatsApp or Wechat MiniProgram) under Relationship Manager's name. Then just follow the simple instructions to register and activate. You can also contact your Relationship Manager to know about the confirmation steps. Please be reminded not to disclose your personal information by this messaging service.