About HKIDR and OTCR
The Securities and Futures Commission (SFC) has introduced an investor identification regime (HKIDR) at trading level for the securities market in Hong Kong and an over-the-counter securities transaction reporting regime (OTCR) for shares listed on The Stock Exchange of Hong Kong (SEHK). HKIDR and OTCR will be implemented tentatively in the later part of 4th quarter in 2022 and the later part of 2nd quarter in 2023 respectively, subject to SFC and SEHK’s further announcement.
Under HKIDR, we will have to assign a Broker-Client Assigned Number (BCAN) to each of our securities customer/ joint account (as the case may be) and tag the BCAN to our clients’ securities orders. We will also have to submit to SEHK’s data repository the client identification data (CID) (i.e., names and identity document information) of clients placing securities orders on SEHK or who conduct off-exchange trades reportable to SEHK. This will allow relevant regulators to quickly obtain information about investors who place orders and enhance relevant regulators’ market surveillance function.
Separately, information about OTC securities transactions in ordinary shares and real estate investment trusts listed on SEHK as well as deposits and withdrawals of physical share certificates will be reported to SFC under OTCR.
For more details, please click “Learn more”.
Provide consent in 5 simple steps
What you need to prepare?
Provide consent
For complying with the rules and requirements of SEHK and SFC and Personal Data (Privacy) Ordinance in effect from time to time, we are required to obtain express consent from you on the collection, storage, processing, use, disclosure and transfer of your personal data (including disclosing and transferring your CID and BCAN, which are identifiers under respective regimes, namely HKIDR and OTCR, to SEHK and/or SFC). Otherwise, we will not be able to carry out your trading instructions or provide services to you in relation to securities listed or traded on SEHK (e.g. If the client consent cannot be obtained from you, under HKIDR, we should not submit any buy orders or trades to SEHK for you. Similarly, under OTCR, if the client consent cannot be obtained from you, we should not effect transfers of shares or deposits of physical share certificates into your account).
Maintain the most up-to-date personal data with us
To fulfill SFC’s requirement, you need to:
- confirm the CID and personal data as maintained with us are provided following the order of priority for identity document type as specified by the SFC, and are accurate and most up-to-date
1 Hong Kong Identity Card
2 National identification document
3 Passport
- notify and provide the latest personal data to us if there are any changes (e.g. if your passport is expired; if you previously provided passport as your identification document and are now holding a valid national identification document, you should provide your National identification document to us now) at a future time.
Ways to provide consent
If you are holding a HKID Card, you can provide consent via Hang Seng Personal e-Banking, Hang Seng Mobile App, Hang Seng Invest Express mobile app following these steps or by going to our branches.
If you do not hold a HKID Card, you need to provide your consent and other identification documents to us according to SFC's requirement. Please do so via Hang Seng Mobile App following these steps or by visiting our branches.
To find out more details about HKIDR and OTCR, please visit the SFC or HKEX websites.
Impact if customers do not provide consent
If we do not receive consents from all account holders of the same account and the most up-to-date personal data in the priority for CID specified by SFC, we will not be able to carry out your trading instructions or provide services to you in relation to securities listed or traded on SEHK (e.g. If the client consent cannot be obtained from you, under the HKIDR, we should not submit any buy orders or trades to SEHK for you. Similarly, under OTCR, if the client consent cannot be obtained from you, we should not effect transfers of shares or deposits of physical share certificates into your account)
How to provide consent?
If you hold a HKID Card, you can provide consent via any of the below channels.
If you do not hold a HKID Card, among the channels listed here, you can only provide consent and upload your identification document via Hang Seng Mobile App.
Personal e-Banking
Step 1
Select "Investments" > "Securities" > "Local Securities - Client Consent" from left menu.
Step 2
Select "Continue".
Step 3
Tick the checkbox and confirm to signify consent on the processing of Client Personal Data.
Step 4
Confirm the client identification data (CID) and personal data are provided following the priority for identity document type as specified by the SFC, and are accurate and most up-to-date.
Step 5
After you have successfully submitted the CID, you will see a confirmation message on the acknowledgement page.
If you hold a HKID Card
Step 1
Select "Investments" > "Securities" > "Local Securities - Client Consent" from left menu.
Step 2
Select "Continue".
Step 3
Tick the checkbox and confirm to signify consent on the processing of Client Personal Data.
Step 4
Confirm the client identification data (CID) and personal data are provided following the priority for identity document type as specified by the SFC, and are accurate and most up-to-date.
Step 5
After you have successfully submitted the CID, you will see a confirmation message on the acknowledgement page. If you do not hold a HKID Card
Step 1
Select "Investments" > "Securities" > "Local Securities - Client Consent" from left menu.Step 2
Select "Continue".Step 3
Tick the checkbox and confirm to signify consent on the processing of Client Personal Data.
Step 4
Review the client identification data (CID) and personal data and select “Continue”.
Step 5
If you have a valid national ID / passport, please select "Yes".
Step 6
Enter your national ID / passport information according to the instruction.
Step 7
Confirm the information entered is accurate and select "Confirm".
Step 8
Take a photo of your passport / national ID according to the instructions and make sure the photo is clear.Step 9
After you have successfully submitted the CID, you will see a confirmation message on the acknowledgement page. 
Step 1
Select "Local Securities - Client Consent" from left menu.
Step 2
Select "Continue".
Step 3
Tick the checkbox and confirm to signify consent on the processing of Client Personal Data.
Step 4
Confirm the client identification data (CID) and personal data are provided following the priority for identity document type as specified by the SFC, and are accurate and most up-to-date.
Step 5
After you have successfully submitted the CID, you will see a confirmation message on the acknowledgement page. FAQs
General Questions
Do all joint name securities account holders need to provide consent?
Yes, all account holders need to provide consent and the most up-to-date personal data following the order of priority for identity document type as specified by the SFC respectively. Otherwise, we will not be able to carry out your trading instructions or provide services to you in relation to securities listed or traded on SEHK (e.g. If the client consent cannot be obtained from you, under the HKIDR, we should not submit any buy orders or trades to SEHK for you. Similarly, under OTCR, if the client consent cannot be obtained from you, we should not effect transfers of shares or deposits of physical share certificates into your account).
I have a single name and a joint name securities account, do I need to provide the consent twice?
No, each customer needs to provide consent to us once only.
Do I need to provide consent again if I already provided in other banks?
Yes, you need to provide consent to Hang Seng.
How do I know if I have successfully registered Hong Kong Investor identification?
After HKIDR is implemented, we will assign Broker-Client Assigned Number and submit to SEHK’s data repository the client identification data (CID) (i.e. names and identity document information) when all account holders have provided consent and the most up-to-date personal data following the order of priority for identity document type as specified by the SFC. Upon receipt of confirmation from SEHK on your CID registration, the Bank will notify you the status via SMS (only for personal account customers).
Can I withdraw the consent after it is provided?
Yes, you can withdraw your consent after it is provided. You can also provide your consent again after it is withdrawn, but you will have to provide the most up-to-date personal data following the order of priority for identity document type as specified by the SFC again.
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Useful information
Need more help?
Footnote
Other point(s) to note
- To find out more details about HKIDR or OTCR , please visit SFC and HKEX website.
Remark(s)
- To borrow or not to borrow? Borrow only if you can repay!