Arrangements and support under COVID-19

Special banking arrangements

Hang Seng understands your banking needs and we go the extra mile to provide you with flexible banking services to match your financial needs during COVID-19.

Branch service arrangements

  • In light of the COVID-19 situation, service hours of our branches have been adjusted until further notice. Customers are advised to use Hang Seng Personal e-Banking, mobile app and phone banking to meet banking needs.
  • Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.

How to manage your daily finances safely at home?

  • Some branches will maintain limited services, service hours may also change depending on the situation
  • Suggest you to use Hang Seng Personal e-Banking or mobile app to handle daily banking needs
  • Register e-Statement service to avoid late payments due to postal delays

Support and relief measures

Invest and manage your finances safely from home

  • Get the latest user interface and functions9
  • Capture investment opportunities with ease9
  • Manage your daily banking easily online9

100% Personal Loan Guarantee Scheme during the pandemic

  • Up to HKD100,000 loan amount at Annualised Percentage Rate of 1% 6
  • Loan tenor of 10 years with a 18-month principal repayment holiday 6
  • Interest will be refunded after full repayment 6

Additional benefits for Hang Seng Bupa Medical Insurance Schemes

  • Provide extra hospital cash for COVID-19 vaccination side effects, plus 24-hour Novel Coronavirus Healthline2
  • Provide coverage for hospitalisation and treatment due to COVID-19 and side effects of COVID-19 vaccination2

Special Arrangement on Travelsure Protection Plan

  • Acceptance of change of itinerary within 6 months from your policy’s commencement date for Single Trip Travel Insurance Policies 1

Smart digital banking tips

Mobile Cheque Deposit (MCD)

  • Hang Seng launches first-in-market Mobile Cheque Deposit (MCD) service
  • Simply take a photo of the cheque with your mobile phone and deposit cheques online 24 hours a day
  • From now on you don't have to queue up at a branch anymore

Switch to e-Statement / e-Advice service

  • Receive free e-mail reminders and push notifications5 when new e-Statement or e-Advice is issued. Avoid overdue payments due to postal delays caused by COVID-19
  • Save the HKD607 Paper Statement Service Annual Fee and HKD50 Statement Copy Retrieval Fee

Pay & Paid anytime with P.P Payment Platform

  • Conduct interbank fund transfers and pay your bills instantly with FPS without visiting a branch or using an ATM3
  • Activate mobile security key and biometric authentication for extra security and confirm transaction in an instant

Your hassle-free home banking

  • Manage your banking needs with ease via Personal e-Banking and mobile banking app
  • Register Personal e-Banking in 3 easy steps
  • Get the latest e-Statement on time via e-Banking to avoid any mail delivery delays

Mobile cash withdrawal

  • Reduce direct contact with the keypad of ATMs / MFMs
  • Get cash by pressing a single button before tapping your mobile on the NFC device8 or scanning the QR code on Hang Seng or HSBC ATMs / MFMs

eTicketing for Counter Services

  • Get an eTicket via Mobile App before heading to the branch to minimize waiting time4
  • View the real-time branch counter queuing status via eTicketing service for better time scheduling
Hang Seng Personal Banking mobile app

Manage your wealth anytime with mobile banking

Download Hang Seng Personal Banking Mobile App

Need more help?



  1. This plan is underwritten by QBE General Insurance (Hong Kong) Limited. Terms and Conditions apply.
  2. The coverage and hotline service are provided by Bupa (Asia) Limited. Terms and Conditions apply.
  3. Faster Payment System (“FPS”) is a real-time payment platform operated by Hong Kong Interbank Clearing Limited. For terms and conditions related to Faster Payment System (FPS), please visit for details.
  4. The service is applicable to all street-level branches (except MTR Station Office and Mobile Branch) with relevant disclaimers applied.
  5. To receive push notifications, please register e-Statement service and enable “Push Notifications” on your Hang Seng Personal Banking mobile app. Terms and Conditions apply to the services.
  6. Terms and Conditions apply.
  7. Applicable to personal accounts including Signature, Prestige Banking, Preferred Banking, Integrated Account, M.I. Kid AssetBuilder Account, HKD Current Account, HKD Statement Savings Account and ATM Statement Savings Account. A fee of HKD60 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year. For designated personal credit card accounts including Prestige World MasterCard, Platinum Card, Gold Card, Classic Card, USD Visa Gold Card, Spending Card and Renminbi Credit Card (Platinum Card / Gold Card / Classic Card), a fee of HKD40 / USD5 / CNY40 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year. For details, please view details of bank tariff.
  8. HSBC ATMs support only cash withdrawals via QR code.
  9. Investment involves risks.