Special arrangements on banking services

Special arrangements on banking services

Hang Seng understands your banking needs and makes the best effort to relieve your financial burden during the outbreak of Novel Coronavirus. We’ve made special arrangements on our branch services and banking products to assist you in overcoming difficult times.

Branch service arrangement

  • The opening hours of all branch outlets and Business Banking Centres are temporarily adjusted from Mondays to Saturdays until further notice
  • Due to the implementation of enhanced security measures at the universities, customers wishing to visit university branches are encouraged to call our Hotline at 2822 0228 in advance

Register via e-Banking for faster $10,000 cash payout

  • Avoid delays and queues at the branch. It takes only 2 steps to complete the e-registration to receive $10,000 as early as July

Additional benefits for Hang Seng Bupa Medical Insurance Schemes

  • Provide extra hospital cash for COVID-19 cases and vaccination side effects, plus 24-hour Novel Coronavirus Healthline 2
  • Provide coverage for hospitalisation and treatment due to COVID-19 and side effects of COVID-19 vaccination2

Special Arrangement on Travelsure Protection Plan

  • Acceptance of change of itinerary within 6 months from your policy’s commencement date for Single Trip Travel Insurance Policies 1

100% Personal Loan Guarantee Scheme for unemployed individuals affected by the pandemic

  • Up to HKD80,000 loan amount at Annualised Percentage Rate of 1% 6
  • Loan tenor of 6 years with option to repay interest only for the first 12 months 6
  • Interest will be refunded after full repayment 6

Smart digital banking tips

Switch to e-Statement / e-Advice service

  • Receive free e-mail reminders and push notifications5 when new e-Statement or e-Advice is issued. Avoid overdue payments due to postal delays caused by COVID-19
  • Save the HKD607 Paper Statement Service Annual Fee and HKD50 Statement Copy Retrieval Fee

Pay & Paid anytime with P.P Payment Platform

  • Conduct interbank fund transfers and pay your bills instantly with FPS without visiting a branch or using an ATM3
  • Activate mobile security key and biometric authentication for extra security and confirm transaction in an instant

Your hassle-free home banking

  • Manage your banking needs with ease via Personal e-Banking and mobile banking app
  • Register Personal e-Banking in 3 easy steps
  • Get the latest e-Statement on time via e-Banking to avoid any mail delivery delays

Mobile cash withdrawal

  • Reduce direct contact with the keypad of ATMs / MFMs
  • Get cash by pressing a single button before tapping your mobile on the NFC device or scanning the QR code on our ATMs / MFMs

eTicketing for Counter Services

  • Get an eTicket via Mobile App before heading to the branch to minimize waiting time4
  • View the real-time branch counter queuing status via eTicketing service for better time scheduling
Hang Seng Personal Banking mobile app

Manage your wealth anytime with mobile banking

Download Hang Seng Personal Banking Mobile App

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  1. This plan is underwritten by QBE General Insurance (Hong Kong) Limited. Terms and Conditions apply.
  2. The coverage and hotline service are provided by Bupa (Asia) Limited. Terms and Conditions apply.
  3. Faster Payment System (“FPS”) is a real-time payment platform operated by Hong Kong Interbank Clearing Limited. For terms and conditions related to Faster Payment System (FPS), please visit hangseng.com/fps for details.
  4. The service is applicable to all street-level branches (except MTR Station Office and Mobile Branch) with relevant disclaimers applied.
  5. To receive push notifications, please register e-Statement service and enable “Push Notifications” on your Hang Seng Personal Banking mobile app. Terms and Conditions apply to the services.
  6. Terms and Conditions apply.
  7. Applicable to personal accounts including Signature, Prestige Banking, Preferred Banking, Green Banking, Integrated Account, M.I. Kid AssetBuilder Account, HKD Current Account, HKD Statement Savings Account and ATM Statement Savings Account. A fee of HKD60 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year. For designated personal credit card accounts including Prestige World MasterCard, Platinum Card, Gold Card, Classic Card, USD Visa Gold Card, Spending Card and Renminbi Credit Card (Platinum Card / Gold Card / Classic Card), a fee of HKD20 / USD3 / CNY20 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year. For details, please view details of bank tariff.