Providing you flexible banking services to match your financial needs
Special banking arrangements
Hang Seng understands your banking needs and we go the extra mile to provide you with flexible banking services to match your financial needs during COVID-19.
Branch service arrangements
In light of the COVID-19 situation, service hours of our branches have been adjusted until further notice. Customers are advised to use Hang Seng Personal e-Banking, mobile app and phone banking to meet banking needs.
Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.
This plan is underwritten by QBE General Insurance (Hong Kong) Limited. Terms and Conditions apply.
The coverage and hotline service are provided by Bupa (Asia) Limited. Terms and Conditions apply.
Faster Payment System (“FPS”) is a real-time payment platform operated by Hong Kong Interbank Clearing Limited. For terms and conditions related to Faster Payment System (FPS), please visit hangseng.com/fps for details.
The service is applicable to all street-level branches (except MTR Station Office and Mobile Branch) with relevant disclaimers applied.
To receive push notifications, please register e-Statement service and enable “Push Notifications” on your Hang Seng Personal Banking mobile app. Terms and Conditions apply to the services.
Terms and Conditions apply.
Applicable to personal accounts including Signature, Prestige Banking, Preferred Banking, Integrated Account, M.I. Kid AssetBuilder Account, HKD Current Account, HKD Statement Savings Account and ATM Statement Savings Account. A fee of HKD60 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year. For designated personal credit card accounts including Prestige World MasterCard, Platinum Card, Gold Card, Classic Card, USD Visa Gold Card, Spending Card and Renminbi Credit Card (Platinum Card / Gold Card / Classic Card), a fee of HKD20 / USD3 / CNY20 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year. For details, please view details of bank tariff.
HSBC ATMs support only cash withdrawals via QR code.