Special arrangements on banking services
Hang Seng understands your banking needs and makes the best effort to relieve your financial burden during the outbreak of Novel Coronavirus. We’ve made special arrangements on our branch services and banking products to assist you in overcoming difficult times.
Branch service arrangement
- The opening hours of all branch outlets and Business Banking Centres are temporarily adjusted from Mondays to Saturdays until further notice
- Due to the implementation of enhanced security measures at the universities, customers wishing to visit university branches are encouraged to call our Hotline at 2822 0228 in advance
New banknote exchange arrangements
- All street-level branches will offer new banknote exchange from 26 Jan to 11 Feb
- From 26 to 28 Jan, branches will open early and reserve 8:00-9:00am for new banknote exchanges only
- To save queuing time, download Hang Seng Mobile App to get an eTicket via "eTicketing for Counter Services" beforehand4
- New cash notes available while stock lasts
Register via e-Banking for faster $10,000 cash payout
- Avoid delays and queues at the branch. It takes only 2 steps to complete the e-registration to receive $10,000 as early as July
Additional benefits for Hang Seng Bupa Medical Insurance Scheme
- Provide extra hospital cash and 24-hour Novel Coronavirus Healthline for enquiry 2
- Provide coverage for 2019 Novel Coronavirus disease hospitalization and corresponding treatment costs 2
Special Arrangement on Travelsure Protection Plan
- Acceptance of change of itinerary within 6 months from your policy’s commencement date for Single Trip Travel Insurance Policies 1
Smart digital banking tips
Switch to e-Statement / e-Advice service
- Receive free e-mail reminders and push notifications5 when new e-Statement or e-Advice is issued. Avoid overdue payments due to postal delays caused by COVID-19
- Save the HKD20 Paper Statement Service Annual Fee and HKD50 Statement Copy Retrieval Fee
Pay & Paid anytime with P.P Payment Platform
- Conduct interbank fund transfers and pay your bills instantly with FPS without visiting a branch or using an ATM3
- Activate mobile security key and biometric authentication for extra security and confirm transaction in an instant
Your hassle-free home banking
- Manage your banking needs with ease via Personal e-Banking and mobile banking app
- Register Personal e-Banking in 3 easy steps
- Get the latest e-Statement on time via e-Banking to avoid any mail delivery delays
Mobile cash withdrawal
- Reduce direct contact with the keypad of ATMs / MFMs
- Get cash by pressing a single button before tapping your mobile on the NFC device or scanning the QR code on our ATMs / MFMs
eTicketing for Counter Services
- Get an eTicket via Mobile App before heading to the branch to minimize waiting time4
- View the real-time branch counter queuing status via eTicketing service for better time scheduling
Manage your wealth anytime with mobile banking
Download Hang Seng Personal Banking Mobile App
Need more help?
Footnote
Remarks
- This plan is underwritten by QBE General Insurance (Hong Kong) Limited. Terms and Conditions apply.
- The coverage and hotline service are provided by Bupa (Asia) Limited. Terms and Conditions apply.
- Faster Payment System (“FPS”) is a real-time payment platform operated by Hong Kong Interbank Clearing Limited. For terms and conditions related to Faster Payment System (FPS), please visit hangseng.com/fps for details.
- The service is applicable to all street-level branches (except MTR Station Office and Mobile Branch) with relevant disclaimers applied.
- To receive push notifications, please register e-Statement service and enable “Push Notifications” on your Hang Seng Personal Banking mobile app. Terms and Conditions apply to the services.