Special arrangements on banking services

Always stand by you through difficult times

Special arrangements on banking services

Hang Seng understands your banking needs and makes the best effort to relieve your financial burden during the outbreak of Novel Coronavirus. We’ve made special arrangements on our branch services and banking products to assist you in overcoming difficult times.

Branch service arrangement
  • The opening hours of all branch outlets and Business Banking Centres are temporarily adjusted from Mondays to Saturdays until further notice
  • Due to the implementation of enhanced security measures at the universities, customers wishing to visit university branches are encouraged to call our Hotline at 2822 0228 in advance
Register via e-Banking for faster $10,000 cash payout
  • Avoid delays and queues at the branch. It takes only 2 steps to complete the e-registration to receive $10,000 as early as July
Additional benefits for Hang Seng Bupa Medical Insurance Scheme
  • Provide extra hospital cash and 24-hour Novel Coronavirus Healthline for enquiry 2
  • Provide coverage for 2019 Novel Coronavirus disease hospitalization and  corresponding treatment costs 2
Special Arrangement on Travelsure Protection Plan
  • Acceptance of change of itinerary within 6 months from your policy’s commencement date for Single Trip Travel Insurance Policies 1
Relief measures to support SMEs
  • Up to 6 months principal moratorium and tenor extension for eligible instalment / term loans 3
  • Up to 60 days tenor extension for eligible trade finance 3
  • Full guarantee fee subsidy for application of SFGS 3
  • Full handling fee waiver for online application of Business Loan 3
Smart digital banking tips
Switch to e-Statement / e-Advice service
  • Receive free e-mail reminders and push notifications6 when new e-Statement or e-Advice is issued. Avoid overdue payments due to postal delays caused by COVID-19
  • Save the HKD20 Paper Statement Service Annual Fee and HKD50 Statement Copy Retrieval Fee
Pay & Paid anytime with P.P Payment Platform
  • Conduct interbank fund transfers and pay your bills instantly with FPS without visiting a branch or using an ATM 4
  • Activate mobile security key and biometric authentication for extra security and confirm transaction in an instant
Your hassle-free home banking
  • Manage your banking needs with ease via Personal e-Banking and mobile banking app
  • Register Personal e-Banking in 3 easy steps
  • Get the latest e-Statement on time via e-Banking to avoid any mail delivery delays
Mobile cash withdrawal
  • Reduce direct contact with the keypad of ATMs / MFMs
  • Get cash by pressing a single button before tapping your mobile on the NFC device or scanning the QR code on our ATMs / MFMs
eTicketing for Counter Services
  • Get an eTicket via Mobile App before heading to the branch to minimize waiting time5
  • View the real-time branch counter queuing status via eTicketing service for better time scheduling

Manage your wealth anytime with mobile banking

Download Hang Seng Personal Banking Mobile App

Need more help?
  1. This plan is underwritten by QBE General Insurance (Hong Kong) Limited. Terms and Conditions apply.
  2. The coverage and hotline service are provided by Bupa (Asia) Limited. Terms and Conditions apply.
  3. Terms and Conditions apply. To borrow or not to borrow? Borrow only if you can repay!
  4. Faster Payment System (“FPS”) is a real-time payment platform operated by Hong Kong Interbank Clearing Limited. For terms and conditions related to Faster Payment System (FPS), please visit hangseng.com/fps for details.
  5. The service is applicable to some selected branches with relevant disclaimers apply.
  6. To receive push notifications, please register e-Statement service and enable “Push Notifications” on your Hang Seng Personal Banking mobile app. Terms and Conditions apply to the services.