How to open an account through Mobile - Smart@Digital Banking

How it works

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Opening or upgrading an account is that easy

You are all set in just a few steps

Simple registration, plus HKID capturing and selfie-taking for new customers

Account types that fit your need

Choose from Preferred / Prestige Banking

Applicable to new and existing customers^[^1]

Both types of customers can open an account via Hang Seng Mobile App

^[1]Whether you are a new customer or already banking with us, you can now open or upgrade an account via mobile if you are aged 18 to 64 years old and residing in Hong Kong. Please note Mobile Account Opening / Upgrade is not available to customers who only hold Hang Seng credit cards or a joint-named Integrated Account or already holding a sole-named Prestige Banking account.

New customers

Download and open Hang Seng Mobile App

Select "Mobile Account Opening" under "Featured quick links" at the Home page

New customers

Capture HKID

Verify your identity by capturing your HKID as instructed

New customers

Take a selfie

Take a selfie by following the instructions provided

New customers

Fill in your personal details

Fill in your personal details needed for Mobile Account Opening

New customers

Register for other service

New customers

You've opened your account

Activate Personal e-Banking services to manage your finances anytime, anywhere

Existing customers^[1]

Download and log on to Hang Seng Mobile App

Select "Account Services" from main menu and then click "Open / Upgrade an Account"

^[1]Mobile Account Opening / Upgrade is not available to customers who:

• Only hold Hang Seng credit cards or joint-named Integrated Accounts

• Already hold a sole-named Prestige Banking account

Such customers can make an appointment online to open or upgrade account in any of our branches.

Existing customers^[1]

Select the type of account

Select the type of account you would like to open or upgrade to

^[1]Mobile Account Opening / Upgrade is not available to customers who:

• Only hold Hang Seng credit cards or joint-named Integrated Accounts

• Already hold a sole-named Prestige Banking account

Such customers can make an appointment online to open or upgrade account in any of our branches.

Existing customers^[1]

Confirmation

Check your information carefully before submitting the application

^[1]Mobile Account Opening / Upgrade is not available to customers who:

• Only hold Hang Seng credit cards or joint-named Integrated Accounts

• Already hold a sole-named Prestige Banking account

Such customers can make an appointment online to open or upgrade account in any of our branches.

Existing customers^[1]

You've successfully opened your account

You can enjoy our full range of banking services now.

If you are upgrading your existing Integrated Account or Preferred Banking account to Preferred or Prestige Banking, the application will be processed within 2 to 3 working days.

^[1]Mobile Account Opening / Upgrade is not available to customers who:

• Only hold Hang Seng credit cards or joint-named Integrated Accounts

• Already hold a sole-named Prestige Banking account

Such customers can make an appointment online to open or upgrade account in any of our branches.