Select “Logon” > “Personal e-Banking” from Hang Seng Bank website
Enter your username
Select “Forgot your password” in the bottom part
Select “Enter account details and one-time SMS verification code to reset”
Input as per the instructions
Request and input the one-time SMS verification code to verify
Set-up your new password and input it again to confirm the password
Choose a security question (if required), then you can log on using the new password
Done! Your e-Banking password has been reset. You can now use it to log on.
Select “Logon” > “Personal e-Banking” from Hang Seng Bank website
Enter your username
Select “Forgot your password” in the bottom part
Select “Answer your security question, then enter one-time SMS verification code to reset”
Input the answer of security question
Request and input the one-time SMS verification code to verify
Set-up your new password and input it again to confirm the password
Done! Your e-Banking password has been reset. You can now use it to log on.
Select “Logon” > “Personal e-Banking” from Hang Seng Bank website
Enter your username
Select “Forgot your password” in the bottom part
Select “Answer your security question, then enter security code to reset”
Input the answer of security question
Request and input the security code to verify
Set-up your new password and input it again to confirm the password
Done! Your e-Banking password has been reset. You can now use it to log on.
Select “Logon” > “Personal e-Banking” from Hang Seng Bank website
Enter your username
Select “Forgot your password” in the bottom part
Click on “I’m unable to use any of these methods”
Select “Resetting password and security question, then call us to complete the reset process”
Input new password and security question as per the instructions
Contact us to complete the reset process
Select "Forgot your password"
Input information according to the instructions to verify identity
Enter the one-time SMS verification code
Set up your new password
Choose a security question (if required)
Done! Your e-Banking password has been reset. You can now use it to log on
