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Investment > Security for Trading Securities and Other Investment Products Online

Investors should note that all investment involves risks. Prices of securities may go up as well as down and may even become valueless. Investors should not only base on this website alone to make any investment decision, but should read in detail the relevant risk disclosure statements.

Security for Trading Securities and Other Investment Products Online

 

In order to enable customers to enjoy more secure online investment trading services, Hang Seng Bank has implemented the following security measures.

 

Mobile Security Key or Security Device Authentication

Logon Notification for Online Investment Services
 

Mobile Security Key or Security Device Authentication

 

 

To trade securities and other investment products online, customers are required to use Mobile Security Key or Security Device for authentication. Customers can use the following investment trading services after entering the 6-digit security code generated by the Mobile Security Key or Security Device on Authentication page.
 

1. Securities and IPO Stocks Services
2. Investment Fund Services (for Investment Fund Account or iPower Account)
3. Monthly Investment Plan (Stocks or Funds)
4. FX and Precious Metal Margin Trading Services
5. FX2 – FX and Precious Metal Trading Services
6. MaxiInterest Investment Deposit
7. Capital Protected Investment Deposit
8. Equity Linked Investments
9. IPO Bond Services

 

How to apply
Mobile Security Key
Security Device

Search for “Hang Seng” at the official app stores of Google Play and App Store to download the Hang Seng Personal Banking mobile app and activate the Mobile Security Key. Know more

Call our Phone Banking Hotline 2822 0228 (press 8, 4 after language selection) to request a Security Device, which will be mailed to your correspondence address, or visit any of our branches to get one. Know more



Logon Notification for Online Investment Services

 

When customers first access investment trading services after logged on Hang Seng Personal e-Banking, the Bank will send you the logon notification for online investment services. The default notification delivery channel will be by email. Customers who do not have a valid email address with the Bank will receive such notification by way of SMS. However, customers who do not have a valid mobile phone number registered with the Bank will be denied to use the relevant online investment trading services.

To avoid transaction delay, customers please ensure your email address and mobile phone number registered with the Bank is valid in order to receive the relevant notification.

To review and update your registered email address and mobile number, please visit “Customer Services” > “Account Maintenance” > “Personal Particulars” after logging in to Personal e-Banking.

Note:
If you do not want to receive logon notification for online investment services, please submit your instruction via “Investments” > “Other Related Services” > “Application” > “Logon Notification Setting” after logging in to Personal e-Banking.