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Self-service Banking
ATM Cards
  • With your Hang Seng ATM Card, you can access up to 3 Hang Seng HKD accounts at over 1,000 Hang Seng Bank and HSBC ATMs across Hong Kong.
  • Services include cash withdrawal, account enquiry, credit card payment and more. You can also transfer funds between Hang Seng Bank and HSBC accounts as well as pay selected bills through our ATMs.
  • Outside the Hong Kong Special Administrative Region, you can get cash directly from your accounts at ATMs worldwide through the HSBC and UnionPay ATM networks.

Service Scope
    • New “UnionPay QuickPass” payment function of Hang Seng ATM card. Please click here for details.
    • EPS
      Make payments through EPS terminals at participating retailers.
    • PPS
      Register for PPS services with your ATM Card at any PPS Registration Terminal to settle Hang Seng Credit Card payments and other bill payments around the clock.
    • Deposit cash / cheques with your Hang Seng ATM Card or Credit Card via any Hang Seng Quick Cash / Cheque Deposit Machine and your HKD account will be credited instantly. Please click here for details.

Other information
    • Withdrawal limit
    • Daily withdrawal limit from ATMs in Hong Kong is up to HKD30,000 or equivalent per card for Prestige Banking / Preferred Banking and up to HKD20,000 or equivalent per card for other accounts
    • Daily overseas withdrawal limit is up to HKD30,000 or equivalent per card for Prestige Banking / Preferred Banking and up to HKD20,000 or equivalent per card for other accounts Please click here for details
    • Transfer limit
    • Daily transfer limit is up to HKD999,000 for accounts that are linked to the same account card (Please click here to download an Adjust Transfer Limit form)
    • Daily transfer limit is up to HKD400,000* per customer for transfers to other Hang Seng accounts / HSBC accounts (Please click here to download an Adjust Transfer Limit Form or use Voice ID to change daily transfer limit via Phone Banking. For more information, please call 2822 0228 or visit our Voice ID webpage)
    • Deposit limit
    • Daily deposit limit is HKD200,000
    • Other limits
    • Daily transaction limit per card for EPS is HKD50,000
    • Daily transaction limit for PPS is HKD100,000
    • Daily bill payment limit is up to HKD500,000^ per customer
    • * The default daily transfer limit is HKD50,000 and could be adjusted to maximum HKD400,000 by application. The daily transfer limit is also shared by e-Banking and Phone Banking for transfers to non-registered third party accounts.
      ^ The daily bill payment limit is shared by e-Banking, Phone Banking and ATM. From 9 Dec 2018, ATM cardholders without Sports & Leisure bill payment limit can daily transfer HKD50,000 to Betting Account at Jockey Club vending terminals. The Sports & Leisure bill payment limit can be adjusted to maximum HKD500,000 by application. (Please click here to download an Adjust Transfer Limit form)
  • Application channels:
    • Hang Seng Personal e-Banking (security device required) click here
    • Please select “Account services” > “Other related services” > “ATM services” to request for a replacement card or reset the card PIN
    • Phone Banking Hotlines
    Prestige Banking 24-Hour Prestige Manned Phone Banking Hotline 2998 9188
    Preferred Banking 24-Hour Manned Phone Banking Hotline 2822 8228
    Integrated accounts and deposit accounts* 24-Hour Automated Phone Banking Hotline 2912 3456
    Other customer or general enquiries Customer Service Hotline 2822 0228

    * For deposit account customers who have activated Phone Banking Service

    • Any of our branches, please click here for the addresses
    • You can reset card PIN instantly# or request a replacement card at any of our branches
      # Instant card PIN reset is available at all branches except iPoint (Sales & Service Centre) and MTR
         Station Office
    Lost Card Reporting:
    • 24-hour Report Lost Card Hotline 2836 0838
    • A service charge of HKD50 will apply for lost card replacement.