Frequently Asked Questions



Hang Seng Personal e-Banking

  • You can refer to "Banking" > "Digital Services" > "Personal Banking Mobile App" > "Mobile Security Key and Biometric Authentication" on Hang Seng Bank Website.
  • You can change Personal e-Banking password via Personal e-Banking. After logon, select "Manage Password" (or "Change Password") in "Manage Security" under the Customer Services Section.

Phone Banking Service

  • Please visit our website at www.hangseng.com → “Personal Banking” → “More Banking Services” → “Phone Banking”. You can also contact Customer Service Hotline at (852) 2822 0228 (select preferred language and press 8, 4) to speak to our Customer Service Representative.

Remittance

  • You can register third party accounts and set up transfer limit by completing relevant forms on our website. Upon successful registration, you can transfer to third party accounts via Personal e-Banking or Phone Banking service.

    Form download path: www.hangseng.com → “Personal Banking” → ”Forms”

    a. To conduct transfers / remittance via Phone Banking or Personal e-Banking, common forms can be downloaded under “Account Services” section:
    o Hang Seng Personal e-Banking Telegraphic Transfer / CHATS Designated Beneficiary Registration Form
    o Personal Phone Banking Telegraphic Transfer / CHATS Designated Beneficiary Registration Form
    o Daily Limit Maintenance / Request for Security Device Form
    o Registered Account Transfer Application / Amendment Form
    b. To conduct transfers / remittance via branch, common forms can be downloaded under “Payment Services” section:
    o Hang Seng Comprehensive Direct Debit Authorisation Form
    o Remittance Smartform

ATMs

Banking Services

Bills and Payments

  • You can check the respective limits at Personal e-Banking:
    1. Select “Customer Services” upon logon
    2. Select “Transfer/Bill Payment Limit”
    3. Check respective limits under “Insurance Companies”

Reactivate Inactive Account

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