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Banking Services
Frequently Asked Questions



Hang Seng Personal e-Banking
  • Please visit our website at www.hangseng.com and log onto Personal e-Banking, then select “Customer Services” → “Security Device” → “Activate Security Device” and follow the instructions accordingly. Related demonstrations have also been uploaded to Personal e-Banking for reference. For any queries, please contact Customer Service Hotline at (852) 2822 0228 (select preferred language and press 5, 1, 1, 8) to speak to our Customer Service Representative.
Phone Banking Service
  • Please visit our website at www.hangseng.com → “Personal Banking” → “More Banking Services” → “Phone Banking”. You can also contact Customer Service Hotline at (852) 2822 0228 (select preferred language and press 8, 4) to speak to our Customer Service Representative.
Remittance
  • You can register third party accounts and set up transfer limit by completing relevant forms on our website. Upon successful registration, you can transfer to third party accounts via Personal e-Banking or Phone Banking service.

    Form download path: www.hangseng.com → “Personal Banking” → ”Forms”

    a. To conduct transfers / remittance via Phone Banking or Personal e-Banking, common forms can be downloaded under “Account Services” section:
    o Hang Seng Personal e-Banking Telegraphic Transfer / CHATS Designated Beneficiary Registration Form
    o Personal Phone Banking Telegraphic Transfer / CHATS Designated Beneficiary Registration Form
    o Daily Limit Maintenance / Request for Security Device Form
    o Registered Account Transfer Application / Amendment Form
    b. To conduct transfers / remittance via branch, common forms can be downloaded under “Payment Services” section:
    o Hang Seng Comprehensive Direct Debit Authorisation Form
    o Remittance Smartform
ATMs
Banking Services
Bills and Payments
  • You can check the respective limits at Personal e-Banking:
    1. Select “Customer Services” upon logon
    2. Select “Transfer/Bill Payment Limit”
    3. Check respective limits under “Insurance Companies”
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