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    All-in-one support

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    All-in-one support

    From spending to saving, or investments to insurance, make your money management a breeze with our all-in-one Preferred Banking tailored for next generation.

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    Our service

    Hang Seng Mobile App

    A user-friendly app with all the features you need to manage your finances.

    H A R O WhatsApp [1]

    Chat via WhatsApp to instantly get the latest exchange rates[2][3], ATM locations, and Transaction e-Advice. Learn more about H A R O on WhatsApp

    24x7 Live Chat

    Get instant support from our customer service representatives via text on Hang Seng Personal e-Banking and mobile app after login.

    Start live chat on Hang Seng Personal e-Banking

    Select “Contact us” from the top menu, then click “Chat now” under “Live Chat”

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    Start live chat on Hang Seng mobile app

    Tap “Live Chat” from the left menu after login

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    Extensive branch network

    Visit any of our branches across Hong Kong, and save time using our eTicketing service with real-time updates. View branch list

    Cross-Border Banking

    Choose from many tailor-made products and services to manage your cross-border finances with ease. Learn more about Cross-Border Banking services

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    (852) 2822 8228

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    Footnote

    Other point(s) to note

    1. Please read Hang Seng Preferred Terms and Conditions.

    Remark(s)

    1. H A R O WhatsApp will not ask you to provide sensitive personal information, including your Personal e-Banking username and password.
    2. Investment involves risks. Foreign Exchange involves exchange rate risk. Terms and Conditions apply.
    3. RMB currency risk Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.