All-in-one support

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All-in-one support

From spending to saving, or investments to insurance, make your money management a breeze with our all-in-one Preferred Banking tailored for next generation.

Our service

Hang Seng Mobile App

A user-friendly app with all the features you need to manage your finances.

Money Master

Apart from setting a savings plan according to your needs, Money Master also provides functions like automatic tracking of expense records from your Hang Seng Hong Kong Dollar accounts and credit cards, real-time reflection of your progress and remaining spending budget. You can also register for H A R O WhatsApp to receive personalised tips and progress updates, allowing you to easily achieve different goals. Learn more about Money Master

H A R O WhatsApp [1]

Chat via WhatsApp to instantly get the latest exchange rates[2][3], ATM locations, and Transaction e-Advice. Learn more about H A R O on WhatsApp

24x7 Live Chat

Get instant support from our customer service representatives via text on Hang Seng Personal e-Banking and mobile app after login.

Start live chat on Hang Seng Personal e-Banking

Select “Contact us” from the top menu, then click “Chat now” under “Live Chat”

Start live chat on Hang Seng mobile app

Tap “Live Chat” from the left menu after login

Learn more

Extensive branch network

Visit any of our branches across Hong Kong, and save time using our eTicketing service with real-time updates. View branch list

Cross-Border Banking

Choose from many tailor-made products and services to manage your cross-border finances with ease. Learn more about Cross-Border Banking services

Benefits at a glance

Contact us

Call us

24-hour Banking Manned hotline

(852) 2822 8228

Visit our branches


Other point(s) to note

  1. Please read Hang Seng Preferred Terms and Conditions.
  2. Hang Seng has never authorised any intermediaries for local account openings. While opening your Hang Seng personal account, please do not share your information with third parties, or engage with any intermediaries. Contact our branch in case of any queries.


  1. H A R O WhatsApp will not ask you to provide sensitive personal information, including your Personal e-Banking username and password.
  2. Investment involves risks. Foreign Exchange involves exchange rate risk. Terms and Conditions apply.
  3. RMB currency risk Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.