The maximum daily bill payment limit is HKD500,000 and it must not be greater than your available credit card limit. There is also a daily payment limit for different categories of bills – for further details, please check Personal e-Banking (Desktop: "P.P Payment Platform" > "Limit / Payee Settings" >"Limit Maintenance"; Hang Seng Mobile App: “Settings” > “Transfer & Pay” > “Set Up Bill Payment Merchant Limits”).
For payments to Banking and Credit Card Services merchants, the default transfer limit is HK$0 and you are required to register the respective bill account number(s) at any Hang Seng Bank branch in person.
To amend your bill payment limits, please go to the aforesaid service page. Please note Mobile Security Key / security device and valid mobile number record are required for raising the bill payment limit and the instruction shall be effective immediately. Alternatively, you can download the "Daily Limit Maintenance Form"
and return the completed form to any Hang Seng Bank branch.
To register bill account number(s) under the category of Banking and Credit Card Services, please download the "Personal e-Banking Bill Payment Registration / Amendment Form"
. Complete the forms and return them to any Hang Seng Bank branch.