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Online Bill Payment Service FAQ

  • You can earn +FUN Dollars by settling the online bill payment with credit card, except making bill payments to payees under Banking and Credit Card Services, or to Inland Revenue Department. Effective from 1 June 2020, the earning of +FUN Dollars for payees by personal Hang Seng Credit Card (except payees under Banking and Credit Card Services, or to Inland Revenue Department) is subject to a maximum cap of HK$10,000 aggregate payment amount per month. The +FUN Dollars earning ratio will be calculated by the prevailing ratio of the cards.
  • You can pay bills of a host of insurance companies with this service. Please click here to view payee list / bill types available.
  • You can increase your credit card limit by completing and submitting the "Request for Increase in Credit Card Limit Form* in Personal e-Banking (Select "Credit Cards" > "Other Related Services" from the service menu). The request must be submitted by the Principal Card cardholder. The Bank will inform you of the results within the next working day# by phone / e-mail.

    *For increase of credit card limit, please submit your request at least 14 working days before your required usage date.
    #Please allow three to five working days during peak period of tax payment months (December and April), due to the anticipated high volume of requests.

    Alternatively, you can complete the "Credit Limit Increase Request Form" at the back of credit card monthly statement and return by mail / fax to Hang Seng Bank Card Centre for processing.
  • The deposited amount will be available for use two working days after it has been deposited.
  • For all successfully processed instructions, you will receive a reference number instantly. You are advised to 'print' or 'save' the payment details for reference. Notification will only be sent to your "Inbox Message" of Personal e-Banking if payment instruction cannot be processed successfully.

    For successful payment*, you can check your payment record in Personal e-Banking one working day after your payment execution date (in the "Account Details" under the "Account Services" section).

    *Applicable for payments made before 4:30pm on Mon-Fri and before 11:30am on Sat.

  • You will receive statement as usual and details of your online bill payment transactions will be shown.
  • You can pay bills of a host of merchants and organisations with this service. Please click here to view payee list / bill types available.
  • A Payee List is a list of paper bill accounts to which you wish to make payment on a regular basis. You may set up your own payee list online by selecting "New Payee" and after paying the paper bill, your own online payee list* will be established automatically. For payees under the Banking and Credit Card Services category, you are required to register the bill account number(s) at any Hang Seng Bank branch in person.

    *If the bill account number is not a fixed account number, it will not be recorded in your payee list.

The above information is for reference only. Please contact our staff for full details and terms and conditions.
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