Hang Seng strives to provide world-class standard services to its customers and exercise proactive risk management.
The HOST Risk and Administration Office is dedicated to manage operational risk, internal control, quality and sustainability across the Operations, Services and Technology business. The team also plays a key role in driving robust service culture by managing customer feedback and incidents to ensure service delivery excellence, as well as providing consistent and strong operational support to the Bank’s business partners on procurement management, financial planning and knowledge management.
Should you join our HOST Risk and Administration Office function, you will contribute in driving continuous quality improvement to increase business partner and customer satisfaction. You will have the opportunity to take part in formulating internal control strategy and fostering an effective risk and control environment. You will work closely with various departments to understand their operational and procurement needs, and structure comprehensive solutions to aid them in operating efficiently and excellently.
Hang Seng’s Information Technology is committed to technical excellence, continuous improvements and innovation. The team works seamlessly with business partners to provide the best and most reliable banking experience, products and financial services to the Bank’s customers through the continuous delivery of the right IT solutions, reliable IT infrastructure services, and technology innovations.
The team indefatigably delivers IT solutions which enable new products and services to tailor for the needs of different customers and also strives to provide customers frictionless banking experience with which they can manage their wealth with ease anytime and anyplace around the world.
Should you join our Information Technology function, you will have the opportunity to work on a wide range of IT projects adopting the state of the art technologies and agile delivery models to achieve strategic business growth and enhance operational efficiency. In addition, you will gain wide exposures to different business areas such as Retail Banking and Wealth Management, Commercial Banking, and Global Banking and Markets. Moreover, you will be part of a large and professional team with excellent career prospects, extensive training and learning support.
Hang Seng’s Special Project provides dedicated oversight of and support for the implementation of the Bank’s Financial Crime Risk Management Programme (which covers issues such as anti-money laundering, sanctions and anti-bribery & corruption) and building a more effective and sustainable Financial Crime Risk management capability for the Bank. The team also drives the strengthening and deployment of the Bank’s Critical Data Quality Management Framework and is a frontrunner in the leadership and delivery of the Bank’s global data governance and control structure.
Should you join our Special Project function, you will be exposed to the immediate participation in the Group’s top strategic priority of building the highest standards of Financial Crime Risk management capabilities and the direct engagement with wide spectrum of users/stakeholders across local, regional and global levels. These are solid opportunities for building risk, project as well as people management skills that are all crucial for career development.
Hang Seng’s Transformation is a team of professionals who focuses on driving the Bank’s strategic priorities and managing change initiatives across various lines of businesses and functions.
The team focuses on driving four types of changes: (1) High Priority Programmes – Programmes to achieve Group strategy or to support market competitive advantage; (2) Significant Change Programmes – Programmes that involve significant cost, benefit or risk impact across multiple businesses/functions; (3) Complex Regulatory Changes – Programmes to meet Global or Regional regulatory commitments, such as Global Standard; (4) Transactions – merger & acquisition, disposals etc, where applicable.
In addition, the team leads or takes part in various projects to drive cost-efficiency and control-improvement in systems, products, services and processes for specific businesses or functions. Transformation’s service covers Hong Kong, China, Singapore and Macau.
Should you join our Transformation function, you will be trained to become an all-rounded programme/project manager who can manage complex projects on various topics, as well as to become a business consultant who can provide sound solutions and assist stakeholders to resolve problems. You are given opportunities to communicate with businesses/functions across the bank, and connect front-office parties with functions from HOST.