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Commercial Banking

About

Hang Seng’s Business Banking provides one-stop financial solutions to professional services firms, NGOs and charities, universities and schools, retailers and restaurants, start-ups and technology companies as well as small-and-medium-sized enterprises (SMEs) in different industry segments.

Should you join our Business Banking Division, you will have many opportunities to meet with entrepreneurs and business owners from a wide variety of businesses and develop total banking relationships with them. The Bank’s comprehensive training programme grooms all-round and capable commercial bankers.

Hang Seng's Corporate Banking business provides customised one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

Should you join our Corporate Banking business, you will have an opportunity to develop into an all-round corporate banker and to expose yourself to various corporate banking businesses such as trade, corporate credit and corporate wealth management. You will also have the opportunity to take part in delivering the best financial services to our corporate customers and in helping to build a close relationship with them.

Hang Seng's Corporate Wealth and Sales Management offers a full spectrum of wealth management and insurance solutions to our corporate customers, tailoring for their protection and investment needs. In addition, we play an important role in providing our internal customers a wide range of sales management and internal control functions.

Should you join our Corporate Wealth and Sales Management business, you will have an opportunity to become an insurance or investment specialist. You will meet with our corporate customers, get to know their businesses, understand their insurance and investment needs and risk tolerance level, conduct analysis and recommend solutions which best suit their needs. You will also have the exposure to the sales management and internal control functions to help formulate and implement propositions to drive a robust sales culture, to facilitate customer relationship management, and to carry out credit risk and operational risk monitoring and control.

Hang Seng's Global Trade and Receivables Finance is one of the most experienced providers of international trade services in Hong Kong. As a preferred trade business partner for corporate customers, we provide a broad spectrum of customised trade and factoring solutions in mitigating trade risks, improving the cash flow, thus giving our customers assurance and flexibility. Our solid foundation and the wealth of experience in the provision of trade services can provide corporate customers the best opportunities to grow and a peace of mind.

Should you join our Global Trade and Receivables Finance business, you will have an opportunity to become a business specialist in trade and receivables finance and expose yourself to various trade business modules. You will work closely with corporate customers to understand their trade needs, business uniqueness and competitive edge, to structure versatile and long-term trade financial solutions to meet their requirements and to build a close relationship with them.

Hang Seng's Global Liquidity and Cash Management offers a comprehensive range of cash management services from account and deposit management, payments and remittance, collection and receivable services, liquidity management and electronic channel solutions to our corporate and commercial banking customers. We provide tailored solutions to our corporate banking customers as well as efficient plug-and-use services to our business banking customers. We are responsible to drive the liabilities growth of Commercial and Global Banking segments through the provision of leading class cash management solutions to them. We are also steering the transaction banking FX growth for the bank as well. We focus on our customer needs in Greater China and aim to be the one-stop cash management partner to our customers across mainland China and Hong Kong.

Should you join our Global Liquidity and Cash Management business, you will have the opportunity to be developed as a world-class professional cash management specialist. You will also have vast opportunities to learn the technical skills and knowledge of cash management while at the same time, gain great exposure on customer management through understanding customer needs and tailoring solutions for them. It is a great and rewarding career as a banking specialist.

About

Hang Seng's Global Banking business provides a broad spectrum of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, Hang Seng offers a full suite of products and services including but not limited to lending, liabilities products, trade finance and remittances, global markets products, investment, insurance, credit card merchant business.  Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailor-made financial packages in their best interests.

Should you join our Global Banking business, you will work as a business financial specialist and help our corporate customers with their financial decisions. You will work closely with them to understand their needs, business uniqueness and competitive edge, and tailor flexible, versatile and long-term financial solutions that best meet their requirements. You will also help in forecasting their future development and expansion needs as their trusted business advisor.

Hang Seng's Global Markets business provides superior services, fully integrated solutions and 24-hour global markets coverage. Our support framework is substantial. Our advanced technologies deliver quick access to key markets. Our capital strength allows us to tailor competitively-priced solutions for specific client business around the world. We provide a full spectrum of treasury services to our customers for hedging and investment purpose, including foreign exchange, interest rate risk management, derivatives products, capital markets instruments, equity products, as well as market intelligence on global trends and key developments.

Should you join our Global Markets business, you will get to know our customers and design reliable solutions that best meet their needs. You will help them to manage business risks arising from fluctuations in interest rates and exchange rates. With your professional knowledge and expertise, you will also assist in balance sheet management by managing the Bank's liquidity and interest rate risk. You will also engage in inter-bank activities in interest rate, money markets, foreign exchange, derivatives, capital markets, equity, to hedge the Bank's risk exposures. You can also make good use of your business acumen and market sense to develop structured treasury products for different customer segments.

Hear what our team at Retail Distribution think about working at Hang Seng

Watch how Hang Seng Bank supports our Relationship Managers to unleash their full potential and achieve career success.

Vicky

Customer Relationship Manager

Ashley

Customer Relationship Manager

Tim

Customer Relationship Manager

Cathy

General Banking Officer

Simon

Counter Service Officer

About

Hang Seng's Customer Value Management is vital in maintaining the Bank's position as a provider of best-in-class retail banking and wealth management solutions, directing business development with a focus on customers. The team collaborates with Products, Channels and Functions teams to provide relevant products and services to customers, in respond to their needs and appetites for an enhanced customer experience.

Should you join Customer Value Management, subject to the role, you will be able to develop a good understanding of different customer segments and drive differentiated customer proposition strategies; navigate transactional banking and deposit strategies, identify and analyze intelligence for our customers; act as the “Voice of Customer” by on-going monitoring of customer feedback in driving customer-centric solutions for an enhanced customer experience.

Hang Seng’s Digital Banking provides extensive digital services on various platforms, such as Mobile, Internet Banking, Public Website and Digital Messaging. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking offers an extensive range of products and services that serve a huge population in Hong Kong.

Should you join our Digital Banking Team, you will focus on transforming the digital platforms for the best of user experience and market practice powered by latest technology and digital analytics. You may also serve the Bank by generating value that positions Digital as an increasing driver of WPB’s revenue, cost and business improvement.

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimised service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

Should you join our Insurance business, you will focus on maintaining close relationships with our corporate and individual customers, and providing them with premium service. You will also be expected to develop new insurance products and distribution channels to meet the changing needs of customers in a dynamic environment.

Hang Seng's Investment Services business offers a full spectrum of investment products and services to both private and corporate investors. Our customers can invest in over 400 investment funds managed by reputable international fund houses. The funds cover different asset classes, including global equities, bonds, money markets and foreign exchange markets. We also provide asset management services for retirement schemes, institutional investors and charitable organisations.

Our securities services are offered through a wide variety of trading channels - including designated branches and the Internet, as well as automated, manned and mobile phone trading.

We provide various structured products for investors as an alternative investment choice for enhancing their potential returns, while our currency-linked deposits and forex margin trading are able to provide investors with opportunities to capitalise on the FX market. Besides, we also offer bond investments to selected personal customer segments for a stable return.

Should you join our Investment Services business, you will assist in developing different types of investment products and formulating business promotion programmes to meet the needs of our different customer segments. With your professional knowledge and expertise in asset management, you will help manage investment portfolios to enhance investment performance for our customers.

Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it.

Our banking services and products combine traditional banking standards with a competitive edge. Services are based on an integrated approach to asset and liability management, both onshore and offshore. Our investment team is ready to offer professional advice at a local level and on a global scale.

Should you join our Private Banking business, you will focus on building close relationships with our high net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.

Chief Operation Office in Wealth and Personal Banking is a team of experienced banking operation professionals who strive for delivering timely, efficient and quality support in the following areas:

  • oversight and monitoring of WPB overall business performance and strategic business initiatives implementation
  • dynamic resources planning to meet fast-changing business needs
  • credit control service to Consumer Asset business
  • robust business risk and control frameworks and monitoring programmes
  • implementation of the customer due diligence and financial crime risk management programmes
  • development of data governance

Should you join our Chief Operating Office, you will work closely with our product owners, function teams, as well as the regional and group offices. You will also be equipped with skills and mindset for process ownership, quality and risk management, and dynamic project management skills to foster sustainable business growth in Wealth and Personal Banking.

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Should you join Retail Distribution business, you may provide personalised services for our customers. By identifying customer needs and providing financial solutions in response, you will be able to explore new business opportunities and strengthen the total customer relationship. In addition, you may serve our customers through various distribution channels such as branches and e-Banking. You may also participate in the development and enhancement of our value-added products and services which are tailor-made for different customer segments.

Hang Seng Bank’s new Signature wealth management services offer a unique combination of personalised wealth and banking solutions with lifestyle and health services for high-net-worth customers with discerning needs. With the fundamental proposition "Where Experts Meet", Signature connects the Bank’s extensive team of experts with customers, bringing them exclusive, tailored wealth management experiences.

Thrive in a people-orientated culture as part of Hang Seng’s Signature Relationship Management team. Hang Seng Bank’s open and inclusive culture actively encourages diverse personalities, views and ideas as a valuable business asset. As a leading domestic bank and serving more than 3.5 million customers, there are many reasons for you to join our Signature Relationship Manager team:

Long-term, trust-based customer relationship

We have more than 3.5 million customers and have developed a trusting relationship with our high-net-worth customers over the years. To build long-lasting and trust-based customer relationships, Signature Relationship Managers work closely with clients to develop bespoke portfolios and wealth management solutions. We also offer a comprehensive range of wealth management solutions and (mentioned earlier) banking services that can be tailored to meet even the most complex customer needs. Since our founding, our main focus has been the pursuit of excellence for our customers and this in time creates a strong bond that lasts. Working in a culture that value relationships, our Signature Relationship Managers will find enjoy growing and enjoying true job satisfaction.

Inclusive and family-like culture

Our Signature Relationship Managers are fully supported by this inclusive family-like culture. One of the Bank’s Signature Relationship Managers recalls his experience as a new joiner. “It was really easy for me to settle in as the branch culture was truly inclusive and like a family. In addition to guidance and support from my direct supervisor, the Bank also has a dedicated Relationship Support team that has provided me with great assistance in successfully building strong relationships with clients and helping to grow the business.”

Advanced technology and digital solution

Hang Seng Bank is dedicated to developing our advanced technology and digital solutions that help our Signature Relationship Managers to communicate with customers and process deals faster and more easily with ease.

Award-winning wealth solutions

Our Signature Relationship Managers can get all the resources and expertise support they need to deliver our award-winning wealth and investment solutions. WithThere is a team of experts from different fields who provide insights exclusively for Signature Relationship Managers, there are and also in-branch specialists who provide market information and wealth solutions support to our Signature Relationship Managers.

Fast-track progression

Hang Seng Bank offers a clear career path and fast-track progression to our staff with great career opportunities ahead.

Tailor-made training programmes

Hang Seng Bank provides tailor-made training programmes to strengthen our staff’s capabilities and give them market insights. Our Signature Relationship Managers are offered various opportunities to participate in symposiums and training sessions which not only enhance their business knowledge, but also equip them with the skills required to thrive in the current dynamic market environment.

Hang Seng's Secured Loans business provides customised and smart financial solutions to customers through a wide range of secured loan products, including mortgages and secured overdrafts.

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. We continue to develop innovative mortgage products and services.

Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

There are various opportunities in areas such as product and channel development, business planning and sales, where you can apply your knowledge and expertise and help customers achieve their wealth management goals.

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.

Our Unsecured Personal Loan services offer installment loans, revolving loans, and overdraft facilities to meet the financial needs of customers at all levels.

Should you join our Unsecured Loans business, you will have the opportunity to formulate marketing and product development programmes; participate in developing sales and credit strategies, operations and customer services; and gain the experience and exposure needed to become an all-round professional in consumer credit.

About

Chief Control Office is dedicated to manage non-financial risk, monitor internal control, quality and sustainability across Digital Business Services. The team also plays a key role in overseeing the emerging risks, driving robust service culture of risk awareness, managing controls ensuring customer asset protection as well as providing consistent and strong operational support to the Bank’s business partners.

Should you join our Chief Control Office, you will contribute in driving continuous control and quality improvement to increase business partner and customer satisfaction. You will have the opportunity to take part in formulating internal control strategy and fostering an effective risk and control environment. You will work closely with various departments to understand their digital technology and operational needs, and structure comprehensive solutions to aid them in operating efficiently and securely.

Contact Centre Transformation is a team of professionals dedicated to deliver change initiatives for the contact centres within the Bank.  

The Contact Centre Transformation programme involves various projects covering both Commercial Banking and Wealth and Personal Banking. The transformation will include the upgrade of system infrastructure, simplification of processes, enhancement of customer and employee experience, and ultimately facilitate business growth.

Corporate Services is a team of professionals managing close to 300 properties in Hong Kong used by thousands of employees to support millions of customers. Whether it is a customer entering the branch or an employee collaborating in the office, the team is responsible for making it a positive experience.

Working closely with business partners and external vendors, the team covers a wide range of real estate functions. This includes planning, acquisition, design, construction/fitting out, asset management, facilities management, and administration of Hang Seng’s operational and investment real estate portfolio. The team also provides collateral appraisal services to internal business users and asset management services to external customers.

Should you join our Corporate Services function, you will be working in a highly motivated, talented and experienced team in an enjoyable and dynamic environment. You will have the opportunity to extend and develop yourself professionally, as well as contributing to the success of the Bank.

Global Banking and Markets business provides superior service, fully integrated solutions, 24-hour global markets coverage to our clients. On the Global Market side, our advanced technologies deliver quick access to key markets. Our capital strength allows us to tailor competitively-priced solutions for specific client business around the world.  We provide a full spectrum of treasury and banking services to our customers, including foreign exchange, interest rate risk management, derivatives products, capital markets instruments, as well as market intelligence on global trends and key developments.  While on the Global Banking side, as a strategic financial partner to corporate customers, we offer a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products. Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailor-made financial packages in their best interests.

Should you join the GBM COO Office, you will become a close working partner of the Global Banking and Markets business, providing professional and profound services to support sustainable growth in business, which include solutions consultancy, project management, data management, risk control & governance and operational support.  Our support framework is substantial and crucial to the success of our business.

Information Technology is committed to technical excellence, continuous improvements and innovation. The team works seamlessly with business partners to provide the best and most reliable banking experience, products and financial services to the Bank’s customers through the continuous delivery of the right IT solutions, reliable IT infrastructure services, and technology innovations.

The team indefatigably delivers IT solutions which enable new products and services to tailor for the needs of different customers and also strives to provide customers frictionless banking experience with which they can manage their wealth with ease anytime and anyplace around the world.

Should you join our Information Technology function, you will have the opportunity to work on a wide range of IT projects adopting the state of the art technologies and agile delivery models to achieve strategic business growth and enhance operational efficiency. In addition, you will gain wide exposures to different business areas such as Wealth and Personal Banking, Commercial Banking, and Global Banking and Markets. Moreover, you will be part of a large and professional team with excellent career prospects, extensive training and learning support.

Operations is a team of experienced banking operations professionals who strives for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Operations covers the following functions:

  • WPB Operations: supports the delivery of end-to-end digital journeys for customers in line with the Wealth and Personal Banking (WPB) strategic business objectives. From Banking Operations, Cards & Loan operations, Customer Communications, Cash and Cheques operations, Mortgage Services, to Wealth Services, the team provides customer-centric banking experience across the entirety of the user journey, and makes the transactional experience for customers as seamless and intuitive as possible.
  • Wholesale Operations: the teams provide the customer-centric tools and processes that are necessary to effectively support requests from customers (i.e. large corporate, and small and mid-sized enterprises) for particular services – from Wholesale Client & Account Servicing, Collateral Management to Credit Services applications.
  • Risk Operations: is made up of Transaction Monitoring, Name Screening, Payments Screening and KYC Services. The teams partner with the Financial Crime Risk function and the businesses to implement global standards for financial crime detection, anti-money laundering and sanctions, and compliance.
  • Payment Services: supports payment processing including but not limited to Real-Time Gross Settlement (RTGS), Remittance, Financial messaging handling, In-house fund transfer, Autopay, FPS (Faster Payment System) and pre-/post- transaction follow-up.

Should you join our Operations function, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch employees, relationship managers, product owners and IT teams. You will also be equipped with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model, and effective cost management.

Performance Services provides our COO with dedicated, forward thinking, strategic ad-hoc and operational management support.  The team also plays a key role in enabling high performance through people, culture and digitally-enable real-time management and governance.

Should you join the Performance Services function, you will contribute in driving various bank-wide oversight and governance forums / workgroups and have the opportunity to manage business performance, oversight client tax reporting, third party engagement management, regulatory reporting and their framework implementation, run bank-wide business contingency and incident programme, lead people engagement and development, manage the Bank’s archives and organize staff entertainment events. You will also work closely with various departments to coordinate and contribute to the bank-wide strategies including but not limited to environmental strategy initiatives for ESG.

Strategic Sourcing Services plays a fundamental role in the day-to-day provision of goods and services for the Bank. The key objectives are to deliver commercial values through all areas of procurement and understand their operational and procurement needs, and structure comprehensive solutions to aid them in operating efficiently and excellently. The team also ensures the procurement and employee expenses reimbursement activities are conducted efficiently under sufficiently effective controls to protect the Bank against reputational, regulatory and financial loss.

Transformation Services is a team of professionals who focuses on driving the Bank’s strategic priorities and managing change initiatives across various lines of businesses and functions.

The team focuses on driving four types of changes:

  1. Strategic Programmes – programmes to achieve Group and Bank strategy;
  2. Bankwide Programmes – programmes that involve significant cost, benefit or risk impact across multiple businesses / functions;
  3. Complex Regulatory Changes – programmes to meet Global or Regional regulatory commitments, such as Global Standard;
  4. Transactions – merger and acquisition, disposals, etc., where applicable.

In addition, the team leads or takes part in various projects to drive cost-efficiency and control-improvement in systems, products, services and processes for specific businesses or functions. Transformation Services covers Hong Kong SAR, China, Singapore and Macau SAR.

Should you join our Transformation Services function, you will be trained to become an all-rounded programme / project manager who can manage complex projects on various topics, as well as to become a business consultant who can provide sound solutions and assist stakeholders to resolve problems. You are given opportunities to communicate with businesses / functions across the bank, and connect front-office parties with functions of Digital Business Services.

About

Hang Seng's Audit function provides independent, objective assurance to management and the Audit Committee over the risk management, governance and controls framework, including financial controls to add value and to improve operations through process and control enhancement recommendations. Our Audit function accomplishes its objectives by bringing a systematic, disciplined approach to the evaluation and improvement of the effectiveness of risk management, control, and governance processes and thereby helps the Bank to achieve its own objectives within its stated risk appetite and in accordance with Bank ethics, values and standards.

Audit function recruits competent and confident individuals to become one of our professional team members to work with us to accomplish our objectives. A position within Audit function provides individuals with valuable exposure to the Bank's operations across all business lines, including Wealth and Personal Banking, Commercial Banking and Global Banking and Markets. Audit function performs audits on businesses and functions to understand the practices, systems, key risks, and processes associated with their business and operations. This provides the internal audit teams with a unique opportunity to contribute to the improvement of the risk management, governance and controls framework of the Bank.

Hang Seng’s Corporate Governance & Secretariat Function comprises qualified lawyers, chartered company secretaries and executives of high caliber. We work as a team, with a mission to provide comprehensive and professional company secretarial services and advices to the Board and Board Committees as well as Senior Management of Hang Seng Group, with reference to best-in-class corporate governance practices, to facilitate the Bank in achieving long-term and sustainable success.

As a member of our Function, you will have the opportunity to leverage your professional company secretarial knowledge and gain valuable exposure and insights into the Bank’s strategic, business and operational aspects. With the Bank being part of the HSBC Group, you will also benefit from the sharing of experience and best practices of the HSBC Group which has set a high standard of corporate governance by adoption of international best practices.

Hang Seng’s Communications function is dedicated to enhancing the Bank’s image by strengthening relationships with different stakeholders, including the media. We monitor public opinion of Hang Seng and help ensure important Bank messages are conveyed in a timely and effective manner. We promote the Bank’s products and services to the external audience on a proactive basis. We also safeguard Hang Seng’s strong brand and position as the leading domestic bank in Hong Kong by advising on reputational matters.

In addition, the Communications function includes editorial services and internal communications. It is responsible for the production of key corporate literature, including the annual report.

Should you join Hang Seng’s Communications function, you will become a member of a dynamic and professional team that is directly involved in enhancing the Bank’s reputation, managing its external relations and contributing to long-term business success.

Hang Seng Compliance team actively manages a varied and dynamic range of risk types. We dedicated to collaborate with business, other functional units and regulatory bodies to develop and implement robust and customised risk management frameworks and measures to maintain the strong market position of the Bank.

Compliance covers the following risk management functions:

  • Compliance – compliance is a function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help Hang Seng Bank navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth and serves customers fairly. Compliance aspires to continuously raise the bar and set leading standards across the industry to help Hang Seng safeguard its customers and the communities within which it operates
  • Financial Crime Compliance – supporting anti-money laundering investigation, formulating policies and framework on sanctions and anti-bribery and corruption issues as well as providing professional advice to line management to ensure compliance with the Group’s anti-money laundering policies and regulatory requirements

As a leading corporate citizen, Hang Seng places strong emphasis on sustainable business practices, investing in community development initiatives, and promoting corporate citizenship and positive community participation among its staff and the general public. Hang Seng has been a constituent stock of the FTSE4 Good Global Index for over a decade and, in 2011, became the first local bank to be included as a constituent member of the Dow Jones Sustainability Asia-Pacific Index.

The Corporate Sustainability function manages the Bank’s community investment programmes, staff volunteer activities and corporate responsibility reporting. We work closely with our community partners to develop, launch and execute corporate responsibility programmes that help enhance social and environmental well-being.

Should you join the Corporate Sustainability function, you will be working with a team of dynamic and professional colleagues who are involved in enhancing the sustainability of the Bank’s business, as well as contributing to long-term community development.

Hang Seng's Financial Control Division works closely with the Bank's stakeholders, including business partners, shareholders, regulators and external examiners.  We function as their accountants and business partners in providing comprehensive information on financial management, financial planning, financial reporting and compliance, capital planning and reporting, financial control & SOX control, tax advisory, insurance finance, and treasury and investment finance.

Should you join our Financial Control function, you will assist in preparing the Bank's financial statements, head office and regulatory returns, financial analysis, financial budgets, capital returns, ledger control and SOX monitoring. You will also have opportunities to involve in new initiatives in accounting policy, capital requirement policy, reporting efficiency improvement, as well as accounting systems and financial reporting systems enhancement.

Hang Seng Indexes Company Limited, a wholly-owned subsidiary of Hang Seng Bank, is the leading index provider for the Hong Kong and mainland China markets. We calculate the internationally recognised Hang Seng Index (HSI) and Hang Seng China Enterprises Index (HSCEI) and continue to broaden our index range to meet a wide spectrum of investor demand for different index investment solutions. At present, we compile over 500 real-time and daily indexes covering both Hong Kong and mainland China.

Our company is a team of professionals who strives for delivering quality, efficient and world-class index complier services to customers and financial institutions around the world. At Hang Seng Indexes, we offer a wide range of work and learning opportunities through our businesses and job scopes, covering Product, Business Development, Research, Data & Analytics, Systems, Production, Risk Control and Finance.

Should you join Hang Seng Indexes, you will have the chance to work closely with our clients to understand their business and needs, and offer suitable index solutions that best meet their requirements. You may also have the chance to serve as a research specialist who provides professional index-related solutions and research support to our institutional clients. You may also have the opportunity to assist the company to execute its marketing, brand building and public relations strategies both internationally and locally. In addition, you will gain exposure and knowledge on stock market operations, risk management, finance and accounting, as well as the administration function of a leading index company.

Our Human Resources function is dedicated in its pursuit of recruiting high-achieving individuals to ensure that we have the best talent across our business. We also provide strategic incentives designed to help drive the rest of our business forward. We are heavily involved in the crafting and execution of goals as a business partner, in tandem with other divisions, proving an invaluable contribution to the Bank’s operations and processes.

A career in HR can provide an ideal stepping stone into the fast-paced and dynamic world of banking, providing you with large-scale project management expertise and an opportunity to truly contribute to our Bank’s success. You should possess a pragmatic mindset and the high-level interpersonal and communication skills necessary to ensure that all of the employees under your care continue to enjoy fulfilled working lives.

Our legal function comprises legal counsels and executives of high caliber, with their respective expertise. We work as a team, with a mission to provide legal services of the highest professional standards to:

  • facilitate the business by giving proactive, commercial and creative advice
  • manage legal risk
  • protect the integrity and reputation of the Bank

We function as trusted legal advisers to our management and the business and other support functions that we serve. Should you join our function, you will be part of a global team, with the relevant know-how support and gain exposure to a variety of financial services and products.

Hang Seng’s Marketing function is responsible for formulating marketing strategies and implementing marketing initiatives to build the brand of Hang Seng Bank, acquire new customers, strengthen customer loyalty to build long term relationships, and provide professional marketing support to different businesses to promote a comprehensive suite of products and services offered by the Bank.

In the face of intensifying competition in the financial services market today, developing effective marketing programs requires an in-depth understanding of customer needs and the ability to leverage the competitive advantage of our products and services to create an appealing proposition to meet those needs. It also requires strong marketing discipline to generate compelling insights based on findings from market research, customer analysis and competitive assessment.

Should you join our Marketing function, you will become a member of a professional and customer-centric marketing organisation where everyone has great passion for winning customer’s heart by better meeting their needs than the competition. You will have the opportunities to develop your marketing planning and implementation skills as well as exercise your creativity to create marketing innovation that delights our target customers.

Our Risk team strives to maintain a well-balanced risk profile for the Bank while enabling the business to thrive.

Risk covers the following risk management functions:

  • Wholesale Credit Risk – covering the approvals, policies, portfolio management and recovery of the Bank’s whole credit risk exposures, and working closely with Hang Seng Bank (China) Ltd wholesale credit risk to ensure functional consistency in China
  • Retail Credit Risk – supporting businesses to achieve the optimal profits within the Bank’s risk appetite by reviewing and monitoring the retail credit portfolio through policies, procedures, systems and predictive models, and managing problem loans effectively
  • Risk Strategy and Analytics – stewarding the risk appetite of the Bank where tolerance for risk is articulated, communicated and monitored; conducting stress testing analysis; developing credit risk models for regulatory capital reporting; and coordinating with Finance on various matters relating to capital management of the Bank
  • Market Risk – managing the risks that the value of an asset of liability may change as a result of a change in market rates or prices, such as interest rate, credit spread, exchange rate, equity price, etc., which are controlled by means of market risk measures set in accordance with risk appetite and limits
  • Operational Risk and Internal Control – coordinating the implementation of the operational risk and internal control framework within the Bank
  • Security and Fraud Risk – protecting our customers, staff and the Bank from security and fraud risk through deployment of a balanced mix of technology and personnel, provision of a safe environment and peace of mind to our customers and staff, and effective use of fraud intelligence, real time monitoring system and timely investigation services
  • Risk Planning and Organization Management – supporting the secretariat role of risk management committee, the financial management, planning and reporting, coordination of resources and change management of RKM

Should you join our RKM family, you will have an opportunity to develop into a risk management specialist and to understand the dynamics between different risks and quality businesses. You should be proactive, forward-looking and collaborative with critical mind. You will be expected to form good partnership with business units and to support their business growth within the Bank's risk appetite. You will also have the opportunity to work with other functional units within the Bank and HSBC Group in formulating and launching various initiatives to embrace various risk, economic and regulatory challenges.

Strategic Planning and Corporate Development Department functions as the central planning and strategy development and planning group of the Bank and addresses topics at the top of senior management’s agendas.  Strategy & Corporate Development Team develops strategic plans, conducts corporate acquisitions & disposals, provides CE office support and leads special projects.  This role will provide the opportunity to work on different entity level strategic initiatives across all the Businesses and Functions of the Bank, covering the following:

  • Bank strategy development: Formulate the Bank’s medium term strategies, support execution, coordination, tracking and evaluation according to the Bank’s strategic planning framework;  lead articulation and mobilisation to achieve strategic priorities.
  • Business strategic study: Lead or support strategic business studies that are cross-Businesses, Functions and/or geographies in nature, derive actionable insights and make appropriate recommendations to the Bank’s senior management.
  • Corporate development: Lead or support execution of acquisitions and disposals (“A&D”) projects, support governance of the Bank’s corporate investments and exploit synergies in accordance to the Bank’s strategic priorities.
  • Special project:  Lead different entity level strategic initiatives across all the Businesses and Functions of the Bank, with a focus on new business development, partnership development and Greater Bay Area (“GBA”) business advocacy
  • Executive office support:  Support key activities of executive office including but not limited to presentation materials for external and internal meetings, relationship management with key external and industry bodies and monitoring of business results;  advocate and facilitate cross-business collaborations

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