If you already have a Hang Seng MPF Personal Account and want to transfer your MPF accrued benefits from other MPF service providers to the opened Hang Seng MPF account:
Simply complete a [Scheme Member's Request for Fund Transfer Form (HAPM)] and return it to our MPF Administrator.
You do not need to apply for an MPF phone PIN. It is issued to you automatically after your enrolment. If you previously have an MPF account with Hang Seng MPF and the PIN has been issued to you, the same PIN will apply to all of your subsequent new MPF accounts which carry the same MPF membership number. No new PIN will be reissued automatically under normal circumstances. If necessary, you may request for a new one by calling the Hang Seng MPF Service Hotline on 2213 2213, select preferred language and then press #. Hang Seng MPF customer service representatives will be happy to arrange a new PIN and post it to you.
Please call the Hang Seng MPF Service Hotline on 2213 2213, select preferred language and then press #. Hang Seng MPF customer service representatives will be happy to arrange a new PIN and post it to you.
The 'Closing balance' is the dollar value of your MPF accounts, calculated based on the unit price, as at the last business day of June 2017, i.e. 30 June 2017.
The 'Adjusted closing balance' is the total balance of all invested constituent funds as at 30 June 2017, in which the greater of Actual Balance or the Guarantee Balance of the investments in the Guarantee Fund (if any) is used. If the account balance in the Guaranteed Fund is crystallised on 31 December, the 'Adjusted closing balance' will be equal to the 'Closing balance'. The guarantee in the Guaranteed Fund only applies under certain conditions. Please refer to the relevant 'Principal Brochure' for full details of the guarantee features and Guarantee Conditions, including the guarantee features in the context of payment of benefits in instalments.
For other constituent funds, the 'Adjusted closing balance' is equal to the 'Closing balance'.
Yes. We will deliver the member benefit statement to you as long as you remain as our scheme member as at 30 June 2017. There is a section on the statement to remind you the alternatives of handling your MPF accrued benefits in the scheme.
You can simply logon Personal e-Banking, click the "View MPF e-Statement/e-Advice" tab under the "MPF e-Statement/e-Advice" section of "MPF Services", and view the electronic MPF Member Benefit Statement.
The electronic MPF Member Benefit Statement will be provided in multiple files on the ‘MPF e-Statement/e-Advice’ page of Personal e-Banking. The files 'Summary of Account Movements' of all MPF accounts will be listed at the top for the relevant scheme financial period. Then, individual file of Member Benefit Statement will be provided separately in sequence for your all MPF accounts. Finally, enclosures of MPF Member Benefit Statement will be listed last for the relevant scheme financial period. Please be reminded to access all files of MPF Member Benefit Statement for the relevant scheme financial period from the ‘MPF e-Statement/e-Advice’ page of Personal e-Banking.
You can refer to the 'Statement – Enclosure of MPF Member Benefit Statement' which includes different enclosures with its relevant hyperlinks in the electronic version and click the relevant hyperlink to access the content of enclosures of the MPF Member Benefit Statement.
Accrued benefits projection untill age 65 of MPF benefits can be found in Hang Seng Personal e-Banking at
hangseng.com/e-Banking. You can obtain the relevant information by logging on to Hang Seng Personal e-Banking.
The 'Opening balance' is the dollar value of your MPF accounts as at 1 July 2016 which is equal to the closing balance of last year's statement. If the account was set up on or after 1 July 2016, the 'Opening balance' would be zero.
The unit price of 30 June 2017 (the last business day of June 2017) is used for calculating the 'Closing balance'.
Personal account holders are entitled to preferential fees and charges. The relevant scheme members purchase of constituent funds is still based on standard unit prices and the discount rate is given in the form of bonus units which is called a 'Special bonus'. The 'Special bonus' will be refunded in the form of fund units allocation to the members' accounts and credited into the accounts.
You can consolidate all your MPF accounts by transferring your personal account balances from different MPF service providers to any one MPF service provider for easier management. If you would like to transfer your accrued benefits to Hang Seng personal account, please call our Hang Seng MPF Direct on 2997 2838 or click here
You can obtain the information by submitting a signed written request to the following address:
Retirement Benefits Administration
HSBC Life (International) Limited
P O Box 73770
Kowloon Central Post Office
Please note that you should state your full name, relevant employer ID, membership number(s) or HKID/passport number in your signed written request. If you wish to obtain the MPF transfer-in/out, withdrawal and details of transactions for more than one MPF account, please provide the respective employer ID and membership number of those accounts. Please be reminded that your signature must be the same as your last submitted specimen.
You can refer to the 'Investment Allocation' section for details if you have not changed your investment allocation after the date shown in the section. If it has been changed, you can logon to Hang Seng Personal e-Banking at
hangseng.com/e-Banking or call our Hang Seng MPF Service Hotline on 2213 2213 to check the details of the current investment allocation.
You may refer to the 'Investment returns' in the 'Accrued Benefit Summary' section. The amounts are calculated based on the unit prices as at the last business day of June 2017, i.e. 30 June 2017 and are for reference only. The actual investment returns can be ascertained only when the benefits are paid out or transferred.
The amount of the 'Account(s) gain/loss during the period' is calculated by subtracting the opening balance and other transactions excluding special bonus, bonus unit rebate and guarantee charge rebate (if any) during the scheme financial year from the closing balance as at 30 June 2017.
The unit price for the Balanced Fund as at 30 June 2017 (the last business day of June 2017) is HKD17.08 and the number of units held in Balanced Fund is 4,987.762 units, therefore the closing balance is HKD85,190.98 (i.e. 4,987.762 units x HKD17.08).
Account(s) gain/loss during the period =
Closing balance – Opening balance – Total contribution invested – Total amount transferred into scheme + Total amount transferred out of or withdrawn from scheme (after fees)
Fees and charges of an MPF Conservative Fund can be deducted from either (i) the assets of the fund or (ii) the members' account by way of unit deduction. From 1 July 2015, fees and charges deduction method of MPF Conservative Fund of Hang Seng MPF schemes has changed from method (ii) to method (i). Therefore, the unit prices, net asset value (NAV) or fund performance of MPF Conservative Fund quoted have reflected the impact of fees and charges for the period starting from 1 July 2015. Before 1 July 2015, the fees and charges for MPF Conservative Fund under Hang Seng MPF schemes are deducted in the form of units from a member's account only after the investment return and prescribed savings rate for each month are ascertained.
'Account(s) gain/loss during the period' shows the dollar value of overall account gain/loss of your MPF accounts, including 'special bonus', 'bonus unit rebate' and 'guarantee charge rebate’, if applicable, for the current scheme financial year only.
While 'Account(s) gain/loss since inception' reflects the overall account gain/loss of your MPF accounts since you first joined that MPF account, which also includes 'special bonus', 'bonus unit rebate', ‘guarantee charge rebate’ and 'unit deduction (for expenses of constituent fund)' for MPF Conservative Fund, if applicable.
The amount of the 'Account gain/loss since inception' is calculated by adding the 'investment returns', 'special bonus', 'bonus unit rebate', ‘guarantee charge rebate’ and minus 'unit deduction (for expenses of constituent fund)' for the MPF Conservative Fund (if any) of current year and previous years starting from the first day you joined that MPF account.
'Account gain/loss since inception' = all years' 'Investment returns' + all years' 'Special bonus' + all years’ 'Bonus unit rebate' and all years’ ‘Guarantee charge rebate’ - all years' 'Unit deduction (for expenses of constituent fund)’ for the MPF Conservative Fund'
If a scheme member's MPF account does not have any fund balances and transactions during the scheme financial year from 1 July 2016 to 30 June 2017, we will issue a statement explaining some possible circumstances that may result in a zero balance.
The transferred monies have not yet been received or processed as at 30 June 2017.
The information contained above is for reference only and the provisions in the MPF legislation and announcements by the Mandatory Provident Fund Schemes Authority shall prevail. If you are in doubt about the meaning or the effect of the above contents, please seek independent professional advice.
Investors should remember that investment involves risks and investment return may fall as well as rise. Past performance is no guide to future performance. For further details including the product features and risks involved, please refer to the relevant 'Principal Brochure'.