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    Card Services & Protection

    Card Services & Protection

    Activate your credit card

    Simply activate your new card in a few steps via Hang Seng Mobile App or by calling our credit card activation hotline once you've received the physical card.

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    Manage card limits

    Flexibly adjust your credit card and debit card limits to suit different spending needs.

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    Report lost / replace damaged card / change PIN

    Just a few simple steps to report lost / replace a damaged card. You can also keep your account secure by changing the card PIN.

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    Temporarily block / unblock card

    You can block / unblock credit card or debit card instantly to prevent unauthorised use.

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    Request a chargeback

    Missing goods or services after transaction? You can request a chargeback.

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    Report unauthorised transaction

    Protect yourself from scams! Please report any unauthorised or suspicious transaction to us immediately.

    Report now

    Manage your cards and keep them secure whenever you go in one app! Download now!

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    Download Hang Seng Mobile App via APK file

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    1. Compatible operation systems
      • iPhones with iOS 15.0 or above
      • Phones with Android OS 9.0 or above
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