Digital Guide

Overview

Dive into various Hang Seng digital banking services, learn how to use them, and find answers of general questions.

Quick links

Beginner Tips

Start your banking journey by activating the most fundamental features

Tips on switching mobile devices

Learn more about how to use Hang Seng Mobile App on a new device and activate Mobile Security Key for making transactions

Everyday Banking

Transfer & Pay

Learn more about features such as FPS/Local Transfer, Online Bill Payment, and Overseas Transfer

Account Services

Learn more about features such as Money Master, Check e-Statement, Mobile cash withdrawal, and Mobile cheque deposit

Investments

Settings & Security

How to update personal details

Click "Learn more" > "My profile settings" to learn how to manage and update your profile settings on the Hang Seng Mobile App

Forgot Personal e-Banking password

Follow instructions to reset password online right away

How to update transfer limit

Manage and update the transfer and payment limits on the Hang Seng Mobile App

Awards

Bloomberg Businessweek Financial Institution Awards 2025

  • Mobile Banking - Outstanding Award
  • Digital Banking – Outstanding Award

The Digital Banker - Digital CX Awards 2025

  • Outstanding Digital CX – Mobile Banking (Retail Banking)

Asian Banking & Finance FinTech Awards 2025

  • Mobile App Award
  • Digital Banking Award

The Asian Banker - TAB Excellence in Retail Finance Global Awards 2025

  • Best Mobile Banking Service in Asia Pacific

Still got questions?

Virtual Assistant H A R O

Virtual Assistant H A R O addresses products and banking enquiries anytime based on your preference. H A R O also offers specific safe and hassle-free transaction services 24/7.

Hang Seng Personal Banking

Manage your wealth anytime with mobile banking