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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Multiple measures to safeguard your accounts, such as resetting Personal e-Banking password, blocking / unblocking card, reporting suspicious transactions, etc.
Switch My Device & Mobile Security Key
Learn how to use Hang Seng Mobile App on a new device and activate Mobile Security Key to bank safely
Forgot Personal e-Banking password
Follow instructions to reset password online right away
Manage Transfer & Pay Limits and Payees
Manage and update the transfer and payment limits on the Hang Seng Mobile App
Update Profile Setting
Click "Learn more" > "My profile settings" to learn how to manage and update your profile settings on the Hang Seng Mobile App
Enable Push Notification
Stay up-to-date with banking and account activities when you’re on the go
Report & replace lost card / change card PIN
Follow just a few simple steps to report a lost card and apply for a replacement. You can also keep your account secure by changing your card PIN anytime
Report unauthorised transaction
Protect yourself from scams! Please report any unauthorised or suspicious transaction to us immediately
Report & replace lost card / change card PIN
Follow just a few simple steps to report a lost card and apply for a replacement. You can also keep your account secure by changing your card PIN anytime.
Report unauthorised transaction
Protect yourself from scams! Please report any unauthorised or suspicious transaction to us immediately
Report suspicious transactions
Click "Learn more"> "Report suspicious transactions" for details
Reset card PIN
Click "Learn more" > "Other security options" to learn how to reset card PIN
Change overseas ATM withdrawal limit
Click "Learn more" > "Other security options" to learn how to change overseas ATM withdrawal limit
Virtual Assistant H A R O addresses products and banking enquiries anytime based on your preference. H A R O also offers specific safe and hassle-free transaction services 24/7.