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    Card Services & Protection

    Card Services & Protection

    Activate your credit card

    Simply activate your new card in a few steps via Hang Seng Mobile App or by calling our credit card activation hotline once you've received the physical card.

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    Manage card limits

    Flexibly adjust your credit card and debit card limits to suit different spending needs.

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    Report & replace lost card / change card PIN

    Follow just a few simple steps to report a lost card and apply for a replacement. You can also keep your account secure by changing your card PIN whenever you need.

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    Temporarily block / unblock card

    You can block / unblock credit card or debit card instantly to prevent unauthorised use.

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    Request a chargeback

    Missing goods or services after transaction? You can request a chargeback.

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    Report unauthorised transaction

    Protect yourself from scams! Please report any unauthorised or suspicious transaction to us immediately.

    Report now

    Manage your cards and keep them secure whenever you go in one app! Download now!

    scan to download Hang Seng Mobile App

    Download Hang Seng Mobile App via APK file

    Still got questions?

    Virtual Assistant H A R O

    Virtual Assistant H A R O addresses products and banking enquiries anytime based on your preference. H A R O also offers specific safe and hassle-free transaction services 24/7.​

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    Footnote

    Other point(s) to note

    1. Compatible operation systems
      • iPhones with iOS 15.0 or above
      • Phones with Android OS 9.0 or above
    2. Android, Google Play and the Google Play logo are trademarks of Google LLC.
    3. Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

    To borrow or not to borrow? Borrow only if you can repay!