At Hang Seng MPF, we are committed to providing you with premium customer services. Your opinions or complaints will enable us to serve you better. You may send your opinions or complaints to the Customer Care Team of HSBC Life (International) Limited (Administrator of Hang Seng MPF) by various channels below:
Hang Seng MPF Employer Direct: 2288 6822
Hang Seng MPF Service Hotline: 2213 2213
E-mail: firstname.lastname@example.org (For complaint)
HSBC Life (International) Limited (Hang Seng MPF)
18th Floor, Tower 1,
1 Sham Mong Road
Kowloon, Hong Kong
Our Administrator will acknowledge receipt of your opinions or complaints within two business days and conduct thorough review against the issues. Written reply will be sent to you for providing progress or results within seven business days.
Our Administrator may refer your opinions or complaints to the Quality Assurance (“QAD”) of Hang Seng Bank for further handling (if applicable). QAD will try to respond before the close of business on the next business day upon receipt of your opinions or complaints. In case more time is needed to look into the matter, QAD will advise you of the contact details of the person following up on your case and will endeavour to reply to you within 30 days. All your opinions and complaints will be reflected to the management of Hang Seng MPF.