At Hang Seng MPF, we are committed to providing you with premium customer services. Your opinions or complaints will enable us to serve you better. You may send your opinions or complaints to the Customer Care Team of The Hongkong and Shanghai Banking Corporation Limited (Administrator of Hang Seng MPF) by various channels below:
Our Administrator will acknowledge receipt of your opinions or complaints within two business days and conduct thorough review against the issues. Written reply will be sent to you for providing progress or results within seven business days.
Our Administrator may refer your opinions or complaints to the Customer Relations of Hang Seng Bank for further handling (if applicable). Customer Relations will try to respond before the close of business on the next business day upon receipt of your opinions or complaints. In case more time is needed to look into the matter, Customer Relations will advise you of the contact details of the person following up on your case and will endeavour to reply to you within 30 days. All your opinions and complaints will be reflected to the management of Hang Seng MPF.