Local Securities Services


Various Trading Channels & Order Types Wide Choice of Trading Channels & Various Order Types.	Share Margin Services Share Margin Services provide you extra funds for investing in eligible securities and help you capture potential investment opportunities.	Instant Order Confirmation Order execution results and IPO subscription allotment results will be sent to your mobile phone via push notifications and/or text messages.

Trading Channels

Order Types

Shares Facilities

HK Investor ID

More Services

Trading Channels

Wide Choice of Trading Channels

Hang Seng Personal e-Banking

Hang Seng Personal Banking mobile app

Hang Seng Invest Express mobile app

Automated Securities Trading Hotline: (852) 2166 6888

Manned Securities Trading Hotline

Designated branches

Please note that two-factor authentication is mandatory for online investment services. For details, please visit hangseng.com/2FA.

Notes:

After a securities transaction has been executed, the Bank will make available the essential details of the securities transaction as soon as reasonably possible through such means or medium including but not limited to Hang Seng Personal e-Banking, Hang Seng Personal Banking mobile app, Hang Seng Invest Express mobile app, Automated Securities Trading Hotline, Instant Order Confirmation Service or personal call provided by the Bank from time to time and at the Bank's discretion. Customers shall check the essential details of the securities transactions by themselves through such means or medium provided by the Bank.

High Trading Efficiency

Trade with Orion Trading Platform – Securities Market (OTP-C) to attain higher efficiency

Limit Order

Market Order

Auction Trading

Stop Loss Order

All-in-One Order

Market Order

- What is "Market Order" Service?
"Market Order" Service helps customers to buy or sell securities at the prevailing market price immediately. Market order is an order which client does not set a limit price. Such order will be executed at prevailing market price at time of execution. The executed price may not fall within or largely deviate from client's expected price at the time of order placing especially at the beginning of morning trading session as many accumulated pre-market opening orders have to be handled.

How is "Market Order" being executed?

The Bank will submit your Market Order to the market (i.e. The Stock Exchange of Hong Kong ("SEHK")) with one try only for auto-matching and execution by matching it up to 10 best price queues at SEHK (i.e. the prevailing best queue and up to the 10th queue at 9 spreads away at the time when the market order is processed by the Bank) and up to a maximum of 20 spreads from the prevailing nominal price (as the case may be). Any unfilled quantity of your market order as a result of the above mechanism will be automatically cancelled immediately.

Examples (for illustration only):
Customer has placed a market order to sell of 500,000 shares of Stock XYZ.

Assume that the prevailing nominal price is HK$5 with price spread of HK$0.01.

Under the condition that the Bank will match the market order up to a maximum of 20 spreads from the prevailing nominal price, the Bank will only execute the order when the price is HK$4.80 or above in this example.

Scenario 1

Bid Price	Volume
$5.00	100,000
$4.99	90,000
$4.98	60,000
$4.97	0
$4.96	20,000
$4.95	80,000
$4.94	50,000
$4.93	20,000
$4.92	30,000
$4.91	100,000
$4.90	200,000

Trade executed (Sell)

100,000 shares @HK$5.00

90,000 shares @HK$4.99

60,000 shares @HK$4.98

20,000 shares @HK$4.96

80,000 shares @HK$4.95

50,000 shares @HK$4.94

20,000 shares @HK$4.93

30,000 shares @HK$4.92

50,000 shares @HK$4.91

Total: 500,000 shares

The market order is fully executed by selling all 500,000 shares in the 10 best price queues.

Scenario 2

Bid Price	Volume
$5.00	100,000
$4.99	0
$4.98	0
$4.97	0
$4.96	80,000
$4.95	100,000
$4.94	0
$4.93	10,000
$4.92	30,000
$4.91	60,000
$4.90	100,000

Trade executed(Sell)

100,000 shares @HK$5.00

80,000 shares @HK$4.96

100,000 shares @HK$4.95

10,000 shares @HK$4.93

30,000 shares @HK$4.92

60,000 shares @HK$4.91

Total: 380,000 shares

Unfilled quantity(Sell)

120,000 shares cancelled

Under the above market situation, the Bank will execute the market order by selling 380,000 shares in the 10 price queues. The unfilled quantity of the order (120,000 shares) will be automatically cancelled. If customer would like to sell the remaining unfilled quantity, he will need to place another order.

Scenario 3 The bid price is far away from the nominal price.

Bid Price	Volume
$4.81	200,000
$4.80	50,000
$4.79	100,000
$4.78	0
$4.77	0
$4.76	0

Trade executed(Sell)

200,000 shares @HK$4.81

50,000 shares @HK$4.80

Total: 250,000 shares

Unfilled quantity(Sell)

250,000 shares cancelled

Under the above market situation, the Bank will execute the market order up to a maximum of 20 spreads lower than the prevailing nominal price of HK$5 ( i.e. execute the order when the price is HK$4.80 or above) by selling 250,000 shares in the 10 price queues. The unfilled quantity of the order (250,000 shares) will be automatically cancelled. If customer would like to sell the remaining unfilled quantity, he will need to place another order.

- Will the outstanding quantity of my market order being queued in the market?
No. Any unfilled quantity of your market order will be automatically cancelled immediately and will not be queued in the market. You may place another order as you wish.
- Any "Good Till Order" options?
No. Only "One Day Order" for "Market Order" is available.
- What are the service hours for “Market Order”?
Our service hours are 9:30 am to 12:00 noon and 1:00 pm to 3:59 pm of each trading day.
- Is odd lot trading applicable to "Market Order"?
Odd lot trading is only applicable to sale orders but not purchase orders via "Market Order". For sale orders via "Market Order" which involve odd lot, due to the liquidity issue of the odd lot market, the execution price of odd lot share(s) will be lower than the prevailing board lot market price. In addition, we may only get quote(s) and execute the odd lot trade(s) for you through one of the few brokers as may be designated by us from time to time, while we will act in your best interests with relevant best execution factors taken into account in relation to your order(s).
- What if the funding of my settlement account to settle a "Market Order" is insufficient due to volatile market movement?
Considering your background and the involved credit risk, we have the absolute discretion to decide whether to purchase the received market order in whole or in part, and you have to settle the shortfall before T+2 days. Otherwise, we have the right to sell the related securities at any time to set off the shortfall without prior notice.

If you need to make a fund deposit or transfer, you should consider these factors to ensure a timely settlement:
- your daily transfer limit in our bank or other banks
- bank counter and cheque clearing services may be affected under severe weather, leading to a delay in your fund deposit or transfer
We reserve the right to sell the related securities to set off the shortfall at any time with the consideration of customer's background and the involved credit risk.

For more information, please call 2822 0228 during office hours or visit our branches.

Auction Trading to Capture Opportunities

Pre-opening session, which is 30 minutes before the commencement of the morning session of the continuous trading session. The closing auction session commences one minute after the continuous trading session and ends at random closing time between 16:08 and 16:10 on a normal trading day (12:08 and 12:10 on a half trading day) as determined by HKEX system.

During pre-opening session and closing auction session, you can place two types of orders: "At-auction Order" & "At-auction Limit Order". (Please note that "Order Watching Service" option is not applicable)

At-auction Order

At-Auction Order is a market order without a specified price with higher auction matching priority than At-auction Limit Order. During pre-opening session, new at-auction order can only be placed on stocks eligible for pre-opening session and during closing auction session, new at-auction order can only be placed on stocks eligible for closing auction. The executed price / volume will be determined on the final Indicative Equilibrium Price (IEP)* and Indicative Equilibrium Volume (IEV)#. Depending on market conditions, not all At-auction orders can be matched. If the order placed at either pre-opening session or closing auction session is unfilled at the end of that session, the order will be cancelled automatically . Please note that the executed price (i.e. final IEP) is not known at the time of order input and may not fall within or largely deviate from your expected price range, especially for orders executed in pre-opening session. The Bank reserves the right to sell the related securities to setoff the cash shortfall.

At-auction Limit Order^Δ

HKEX will only accept at-auction orders for stocks eligible for pre-opening session (POS) or closing auction session (CAS) only. For an order that cannot be executed due to ineligible for POS nor CAS, the order status will change from "Pending Dealing" to "Unexecuted". You can check the updated status of your order in the "Order Status". If you are using our Instant Order Confirmation Service, you will receive related SMS.
At-Auction Limit order is a limit order with a specified price. The executed price / volume will be determined on the final Indicative Equilibrium Price (IEP)* and Indicative Equilibrium Volume (IEV)^#. After market close till end of pre-opening session on next trading day, new At-Auction limit order can be placed on stocks eligible for pre-opening session but the order price must be within HKEX permissible price limit. Please ensure at auction limit order price entered is within HKEX permissible price limit, or else the order cannot be executed in the market. For an order that cannot be executed due to outside HKEX permissible price limit, the order status will change from "Pending Dealing" to "Unexecuted". You can check the updated status of your order in the "Order Status". If you are using our Instant Order Confirmation Service, you will receive related SMS. At pre-opening session (including at-auction limit orders received after random matching starts), unfilled or partially-filled orders will continue to be processed at your specified price in the continuous trading session.
For stocks eligible for closing auction trading, if the corresponding order cannot be fully executed in the continuous trading session and the order price is within HKEX permissible price limit, the order will be carried forward to the closing auction session by HKEX automatically. During closing auction session, new at-auction limit order can be placed on stocks eligible for closing auction trading but the order price must be within HKEX permissible price limit. When auction matching is completed, unfilled order will be cancelled. For stocks not eligible for closing auction trading, if the corresponding order cannot be fully executed in the continuous trading session, unfilled orders will be cancelled after continuous trading session ends.

Upper/Lower Price (applicable to Pre-Opening Session and Closing Auction Session)

HKEX impose a price limit on At-Auction limit orders during pre-opening session. For stocks with previous closing price, during Order Input Period, the upper/lower price will be ±15% of previous closing price. During No Cancellation Period and Random Matching Period, the upper price for buy is the highest bid at 9:15 or the lowest ask at 9:15 (whichever is higher) while the lower price for buy is -15% of previous closing price. The lower price for sell is the lowest ask at 9:15 or the highest bid at 9:15 (whichever is lower) while the upper price for sell is +15% of previous closing price.
For stocks without previous closing price (e.g. IPO stocks or stocks resuming from trading suspension), during Order Input Period, there will be no upper/lower price limit (but the existing 9-times price limit will also applicable to POS). During No Cancellation Period and Random Matching Period, the upper price for buy is the highest bid at 9:15 or the lowest ask at 9:15 (whichever is higher) while there is no lower price limit. The lower price for sell is the lowest ask at 9:15 or the highest bid at 9:15 (whichever is lower) while there is no upper price limit.
Price limit is imposed during closing auction session on limit orders carried over from continuous trading session to closing auction session and newly input at-auction limit orders to prevent excessive price movement. During Reference Price Fixing Period, HKEX will determine the reference price for each closing auction eligible stock. The upper/lower price at Order Input Period will be ±5% of the reference price. During No Cancellation Period and Random Closing Period, the upper/lower price limit will be the highest bid and lowest ask price.

Notes:

Indicative Equilibrium Price (IEP) - Price where maximum number of shares can be traded if order matching occurs at that time. IEP will be calculated only if the highest bid price of the buy At-auction Limit Order is equal to or higher than the lowest ask price of the sell At-auction Limit Order. During the pre-opening session or closing auction session, the IEP and IEV# will be continuously re-calculated every time a new order is entered until the completion of order matching. The final IEP (executed price) is calculated by The Stock Exchange of Hong Kong Limited ("HKEX").

Indicative Equilibrium Volume (IEV) - Quantity of shares that could be matched at the IEP. During the pre-opening session or closing auction session, the IEP and IEV will be continuously re-calculated every time a new order is entered until the completion of order matching.

During pre-opening session, HKEX system rejects the order price of at-auction limit which deviates 9 times or more from the previous closing price or the nominal price or final IEP (as the case may be), if available. In this case, the Bank will not process your order and your order will become unexecuted. Please check the status of your instruction by order status enquiry function. You can place another new at-auction limit order if you need to. The Bank reserves the right to amend the above operation from time to time without prior notice.

Auction Trading Timetable

To fully capture the opportunities in the pre-opening and closing auction session for trading securities, you can refer to the following timetables for auction trading.

Pre-opening Session Timetable

Time Range for Bank Processing	Period	Order Type
9:00 - 9:14 am	Order Input Period^	At-auction
9:00 - 9:14 am	Order Input Period^	At-auction Limit
9:14 - 9:20 am	No Cancellation Period^	At-auction
9:14 - 9:20 am	No Cancellation Period^	At-auction Limit
9:20 - 9:22 am	Random Matching Period⁺	At-auction
9:20 - 9:22 am	Random Matching Period⁺	At-auction Limit
9:22 - 9:30 am	Blocking Period	At-auction
9:22 - 9:30 am	Blocking Period	At-auction Limit

Closing Auction Session Timetable

Time Range for Bank Processing	Period	Order Type
4:00 - 4:01 pm (Or 12:00 pm - 12:01 pm on half trading day)	Reference Price Fixing Period	At-auction
4:00 - 4:01 pm (Or 12:00 pm - 12:01 pm on half trading day)	Reference Price Fixing Period	At-auction Limit
4:01 - 4:05 pm (Or 12:01 pm - 12:05 pm on half trading day)	Order Input Period^	At-auction
4:01 - 4:05 pm (Or 12:01 pm - 12:05 pm on half trading day)	Order Input Period^	At-auction Limit
4:05 - 4:08 pm (Or 12:05 pm - 12:08 pm on half trading day)	No-cancellation Period^	At-auction
4:05 - 4:08 pm (Or 12:05 pm - 12:08 pm on half trading day)	No-cancellation Period^	At-auction Limit
4:08 – 4:10 pm (Or 12:08 pm - 12:10 pm on half trading day)	Random Closing Period⁺	At-auction
4:08 – 4:10 pm (Or 12:08 pm - 12:10 pm on half trading day)	Random Closing Period⁺	At-auction Limit

IEP and IEV will be calculated and displayed continuously

HKEX's trading system host will determine the final IEP at this period and orders will be matched with the order type, price and time by order sequence. The result of executed orders will be transmitted to the Exchange Participants.

Should you have any queries on the above service, please contact our Customer Service Hotline 2822 0228. For details of the trading mechanism of HKEX during pre-opening session and closing auction session, please visit the website of HKEX: www.hkex.com.hk.

What is Stop Loss Order?

1. Stop Loss Order Feature & Handling Logic

Stop Loss Order is a sale instruction to preset the selling price range, i.e. Stop Loss Price and Lowest Selling Price, for specific securities in your portfolio. Once the current nominal price of the securities hits or lower than your pre-defined Stop Loss Price, your sale order will be placed to market at the prevailing market price (i.e. sale order is triggered). The Bank will try its best to process your order but it may NOT be performed due to fluctuation in stock price, insufficient market liquidity, system failure and any event beyond the control of the Bank. The order may be fully executed, partially executed or unexecuted. The executed price may also be BETTER THAN, EQUAL TO OR WORSE THAN your specified Stop Loss Price but not lower than your Lowest Selling Price. Once the Stop Loss Order is triggered, regardless of the final execution result at the end of the trading day, the order will be lapsed and cancelled and will not be carried forward to next trading day.

If the order is not executed even at the Lowest Selling Price, such Stop Loss Order will be treated as a Normal Limit Order at the Lowest Selling Price and will be placed to the market for queuing. Once the Stop Loss Order is triggered, regardless of the final execution result at the end of the trading day, the order will be lapsed and cancelled and will not be carried forward to next trading day.

For multiple-day order, once your order is triggered regardless of the final execution result, the order will be lapsed and cancelled and will NOT be carried forward to next trading day.

Our securities trading system will check the stock price of the Stop Loss Order continuously and transmit them to OTP-C trading system during continuous trading session in straight-through mode in ascending order input time. However, if the relevant stock has NO BID, such Stop Loss Order will be handled manually.

The acceptance range for Stop Loss Price is defined within 11 spreads and 50 spreads (The Bank reserves the right to change the acceptance range for Stop Loss Price without notice) away from current Nominal Price but it must not be lower than HKD0.01. The Lowest Selling Price can be Lower Than or Equal To the Stop Loss Price but it cannot be lower than HKD0.01. Based on the above arrangement, we do not accept any Stop Loss Order if the current nominal price of such stock is lower than HKD0.02.

To amend Stop Loss Order which is pending for execution, please cancel the order first. Upon the cancellation is duly handled, then place a new order again. Only the outstanding Stop Loss Order can be cancelled.

Only board lot quantity will be accepted.

The Stop Loss Order is not applicable to pre-opening session and closing auction session. But Final Indicative Equilibrium Price (IEP) will be treated as the Nominal Price when market open, therefore the Final IEP (if any), will be used to check against the Stop Loss Price. In case, the Final IEP falls at or below your Stop Loss Price, the Stop Loss Order will be placed to market after the morning trading session starts. Once the Stop Loss Order is triggered, regardless of the final execution result at the end of the trading day, the order will be lapsed and cancelled and will not be carried forward to next trading day.

2. Capture example for Stop Loss Order

Current specific securities Nominal Price :	HKD2.27
Price Range between HKD0.50 - HKD10.00 :	HKD0.01 per spread
Stop Loss Price :	Within 11 spreads and 50 spreads away from current Nominal Price, but it must not be lower than HKD0.01
Lowest Selling Price :	Lower than or equal to the Stop Loss Price but it cannot lower than HKD0.01

	Stop Loss Price Range (HKD)	Lowest Selling Price Input Range (HKD)	Order Accept / Reject	Remarks
Case 1	Between HKD2.17 and HKD1.78(11 spreads to 50 spreads away from current Nominal Price)	Between HKD2.17 and HKD0.01	Accept	If the Stop Loss Price is set to HKD2.17, the order will be sent to market for execution if the Nominal Price is fallen to HKD2.17 or lower.
Case 2	Higher than HKD2.17(less than 11 spreads away from current Nominal Price)	Any price	Reject	The defined Stop Loss Price is less than 11 spreads away from Nominal Price.
Case 3	Lower than HKD1.78(more than 50 spreads away from current Nominal Price)	Any price	Reject	The defined Stop Loss Price should not more than 50 spreads away from Nominal Price.
Case 4	Between HKD2.17 and HKD1.78(11 spreads to 50 spreads away from current Nominal Price)	HKD 2.18 (higher than Stop Loss Price)	Reject	Lowest Selling Price must be equal to or lower than Stop Loss Price but it cannot be lower than HKD0.01. Based on the above arrangement, we do not accept any Stop Loss Order if the current nominal price of such stock is lower than HKD0.02.
Case 5	Between HKD2.17 and HKD1.78(11 spreads to 50 spreads away from current Nominal Price)	Lower than HKD0.01	Reject	Lowest Selling Price must be equal to or lower than Stop Loss Price but it cannot be lower than HKD0.01. Based on the above arrangement, we do not accept any Stop Loss Order if the current nominal price of such stock is lower than HKD0.02.

3. Order Triggering and Execution Logic

All-in-One Order

All-in-One Order allows you to place a purchase order and a sale order of same security in one go. Once the purchase order is FULLY executed before the market closes on the specified expiry date, ALL the shares/units bought will be processed automatically according to your preset selling instruction.

You can place your preset selling instruction and experience flexibility in securities trading without focusing on changes on securities price.

All-in-One Order involves 2 order instructions⁽¹⁾:

(1)	Limit Purchase Order	Purchase price cannot be lower than 50% of current ask price.
(2)	Limit Sale Order or Stop Loss Order	Limit Sale Order Selling price cannot be higher than 1 time of current bid price. Stop Loss Order Customers are required to preset the selling price range i.e. Stop Loss Price and Lowest Selling Price: Stop loss price is defined within 11 spreads and 50 spreads away from current nominal price. Lowest selling price can be lower than or equal to stop loss price but it cannot be lower than HK$0.01.

Note: Quantity and expiry date of the purchase order and sale order must be the same. Upon receipt of your instruction, a purchase order reference number will be given to you up-front.

Example on How to Process the All-in-One Order

Assume a customer would like to buy 3,000 shares of Stock A at HK$14 and sell at HK$14.50. The order will be expired on 25 February.

When the purchase order is FULLY executed before the market closes on the specified expiry date (i.e. successfully bought 3,000 shares of Stock A on or before 25 February), the system will process the selling instruction automatically and generate a related sale order (i.e. sell 3,000 shares of Stock A at HK$14.50).

For a multiple day order, regardless of the final execution result, the order will be lapsed and cancelled at the close of market on the expiry day or at the time your cancellation request is duly handled, whichever is the earlier. If the purchase order is FULLY executed before the market closes on the specified expiry date and the related sale order is a Stop Loss Order, once the Stop Loss Order is triggered and sent to the market, this order will be lapsed and cancelled after the market close and will NOT be carried forward to the next trading day.

Handling of All-in-One Order

Amendment is not provided. For All-in-One Order, regardless of whether the purchase instruction or the sale instruction is pending for execution, you cannot amend the order. You can cancel the order and place a new order once the cancellation is duly handled.

Orders are not applicable to pre-opening session and closing auction session. Orders will be processed in the continuous trading session.

Orders have to be processed automatically by the system. We do not accept All-in-One Order placement with exceptions which require manual handling, including but not limited to odd lots, prices below HK$0.01, quantities over 3,000 lots, estimated settlement amount that cannot cover the charges, and orders on securities that do not have a previous closing price etc.

Notes:

(1)

The Bank reserves the right to change the spreads without prior notice.
All-in-One Order involves 2 instructions, one purchase order and one sale order, both the purchase and sale orders are subject to the brokerage fee and the transaction charges charged by third parties such as Transaction Levy, Stamp Duty and Trading Fee, etc.

The Bank will try its best to process your order but it might NOT be performed due to fluctuation in stock price, insufficient market liquidity, system failure and any event beyond the control of the Bank. The order may be FULLY EXECUTED, PARTIALLY EXECUTED or UNEXECUTED. The executed price of Stop Loss Order may also be BETTER, EQUAL TO OR WORSE THAN your specified Stop Loss Price but not lower than your Lowest Selling Price.

Important Note:
Customers shall read in detail and understand the special features and handling procedures content before using All-in-One Order.

Share Margin

Overdraft
Facility

Trading Limit

Share Margin

The prices of securities fluctuate, sometimes dramatically. Margin trading in securities involves significant risk and losses may exceed the value of your collateral. Contingent orders may not necessarily limit losses as market conditions may make it impossible to execute contingent orders. Additional margin deposits may be required at short notice. Your collateral may be liquidated without your consent and you will remain liable for any resulting deficit in your account. You should therefore carefully consider whether margin trading in securities is suitable for you in light of your own financial position and investment objectives. It is as likely that losses will be incurred rather than profit made as a result of dealing in securities.

View the relevant .

Hang Seng Share Margin Services provide you extra funds for investing in eligible securities and help you capture potential investment opportunities.

Preferential Interest Rate¹

Preferential interest rate is offered and interest will only be charged on the daily outstanding debit balance in the Share Margin Settlement Account, the interest rate per annum can be as low as Prime Rate – 1%.

Enhance Buying Power

The margin ratio is 40% - 60% of marginable stocks² which provides you up to 60% extra funds to buy marginable stocks. No minimum monthly repayment amount is required.

Instant Order Confirmation Service³

Latest order execution results will be sent to you via text messages to your mobile phone

Margin Call / Force-sale⁴

If the price of your marginable stock falls and the Margin Loan-to-Value Ratio reaches:
62% to less than 70%, a text message will be automatically sent to your mobile phone keep you informed of your margin position; 70% or above, the Bank will force sell customer’s stock without prior notice and a text message will be sent to your mobile phone to inform you about the force-sale status of the stock.

Wide Choice of Trading Channels

Internet via Hang Seng Personal e-Banking through desktop computers, popular tablets and supported mobile handsets Automated Securities Trading Hotline Manned Securities Trading Hotline Designated branches Hang Seng Invest Express mobile app¹

As our Integrated Account customers, you can set up a Hang Seng Share Margin Account ⁵ at our branches.

For more information, please call 2822 0228 during office hours or visit our branches.

Frequently Asked Questions

- 1. General Questions
1.What is margin trading? What are the differences between cash and margin trading?
With margin trading, you only need to put up a fraction of the total cost when you buy shares. Because you have borrowed money to buy shares, these shares would be held as collateral. For cash trading, you must have sufficient funds in your settlement account when you place a buy order.

2.How does leverage work for margin trading?
For example, you want to buy 400 shares of company A at HKD100 each. This will cost you HKD40,000. If you use margin lending facility to purchase these shares and the margin ratio of the stock is 60%, you are only required to pay HKD16,000 to buy 400 shares of company A. If the share price of Company A rises and your shares are sold at HKD110 each, not taking into account of transaction charges and the share margin interest, you can earn a profit of HKD4,000. With a principal amount of HKD16,000, the return is around 25%. Compared with the return of 10% with cash trading, the return is 1.5 times more.

Remark: All the figures on the above example is for illustrative purpose only. Brokerage and other transaction charges are not included. (Please note that it is as likely that losses will be incurred rather than profit made as a result of dealing in securities and losses may even exceed the value of your collateral.)
- 2. Trading
1.What percentages of margin ratio are being offered for your share margin services?
The margin ratio offered by our share margin services is 40%-60% of marginable stocks.

2.Is the settlement day for purchased shares through margin trading at T+2?
Yes.

3.Can I purchase shares with cash through margin trading service?
Yes. But please note that all shares purchased through the margin trading account (whether purchased with margin lending facility or not) will be used as collateral. This means these shares may also be sold during forced liquidation should such situation occur.

4.If I deposit more cash than it is required during purchase of shares, my margin facility amount (i.e. the "Maximum Facility Amount") will not be fully utilised. Can I utilise the unused margin facility amount for my next share purchase?
Yes.
- 3. Margin Top Up
1. Besides SMS, will you call me by phone separately for margin top up?
Besides SMS, Hang Seng Bank will not notify you separately for margin top up. Therefore you should be fully aware of the market situation and your account status. Please note that if the price of the marginable stock falls, the Maximum Facility Amount will be reduced automatically. You should maintain your account at a safety level (for example, debit balance below the Maximum Facility Amount ) because if the Loan-to-Value ratio increases to 70%, we will liquidate your account without prior notice.

2. If I receive a margin call, do I have to make a margin top up? How much time do I have?
Our margin call is to remind you of your current account status and suggest you to make a margin top up. Your account will be liquidated without prior notice when your Loan-to-Value ratio rises to 70%. In addition, you should be fully aware of the market situation and your account status. You should maintain your account balance at a safety level (for example, debit balance below the Maximum Facility Amount) to avoid forced liquidation.

3. Why is it that I sometimes do not receive any SMS?
Your mobile phone must have sufficient Short Message Memory. Otherwise, you will not be able to receive any new SMS. You should delete old messages regularly so your mobile phone will have enough Short Message Memory. In addition, unless your mobile phone has set up SMS diversion service, you will not be able to receive any SMS from us if you transfer the number registered with our Bank to another fixed line phone number or mobile phone number.

4. If I am abroad and have registered for roaming service, will I receive any margin calls?
Under normal situation, you will still receive your SMS. Most telecom service providers will not levy extra charges for SMS via roaming service. Customers should check with their telecom service providers for full details.

5. Can I deposit a cheque or stocks for margin top up?
You should use cash to top up your margin account. Hang Seng Bank will not calculate your Loan-to-Value Ratio with uncleared cheque or unrecognised stock deposit. It is only after the cheque has been cleared and the stocks confirmed before your Loan-to-Value Ratio can be lowered.

6 Through which channels can I top up my account?
Besides all the Hang Seng Bank branches, you can top up your account through ATM, Phone Banking Service and Hang Seng Personal e-Banking.

7. How can I receive margin call messages?
Customers are required to register for the "Instant Order Confirmation" service using a valid mobile phone number (either a Hong Kong or overseas mobile number) and are responsible for any fees and charges which may be levied by the relevant telecom company from time to time. If an overseas mobile number is provided, customers are reminded to check with their telecommunication vendor on the support to receive SMS from Hong Kong.
- 4. Forced Liquidation
1.
When my Loan-to-Value Ratio rises to 70% or above, will you liquidate my account immediately?
Hang Seng Bank will conduct a valuation on your shares at around 11:00 am, 12:00 noon, 3:00 pm and after 4:30 pm. If your Loan-to-Value Ratio rises to 70% or above, we will liquidate your account without prior notice. However when the market is volatile, we will conduct a valuation on your shares anytime and if your Loan-to-Value Ratio rises to 70% or above, we will liquidate your account without prior notice. Because valuation and forced liquidation take time, the 70% Loan-to-Value Ratio is not indicative that the liquidated price and valuation price are equivalent.

Notes:
When we conduct the securities valuation at noon and in the afternoon, if your Loan-to-Value ratio rises to 70% or above and you deposit sufficient cash to bring the debit balance down to a level within the Maximum Facility Amount before market opens in the afternoon or before the next trading day, we won’t liquidate your account before the market opens in the afternoon or on the next trading day.
If you need to make a fund deposit or transfer, you should consider these factors to ensure a timely settlement:

your daily transfer limit in our bank or other banks

bank counter and cheque clearing services may be affected under severe weather, leading to a delay in your fund deposit or transfer
2.When will forced liquidation stop?
Hang Seng Bank will sell the shares in your account at their market value in board lot until the debit balance is below the Maximum Facility Amount. Therefore, after forced liquidation, the Loan-to-Value ratio may fall below the margin ratio.

3.Will you notify me before forced liquidation takes place?
No. Therefore you should be fully aware of the market situation and your account status. You should maintain your debit account balance at a safety level (for example, below the Maximum Facility Amount) because if the Loan-to-Value ratio increases to 70%, we will liquidate your account without prior notice.

4.Is it true that if my Loan-to-Value ratio is always below 70%, you will not liquidate my account?
No. If your Loan-to-Value ratio maintains at a level beyond the required margin ratio and not more than 70% for a continuous period of 90 days or such other period as may be prescribed by us in our absolute discretion from time to time, we still need to liquidate your account. However we will normally inform you two weeks beforehand so that you can deposit sufficient cash into your account to bring your debit balance to a level below the Maximum Facility Amount. In addition, if we, in good faith, consider that the market conditions are too unstable or unfavourable or abnormal or are likely to expose you to unacceptable risk or heavy losses, we will also liquidate your account.
- 5. Fees & Charges
1.Why are there two different tiers of interest rate charges?
If the utilized loan exceeds the Maximum Facility Amount, the account will be overdrawn. A higher interest rate (the Bank’s prevailing unauthorized overdraft interest rate) will be applied on the overlimit (the loan amount that is greater than the Maximum Facility Amount).

2.Is the brokerage fee for share margin trading service and securities trading services the same?
Except for interest charges, all fees for Share Margin Trading Account and Securities Account are the same.

3.If I sell the shares purchased on the same transaction date, am I required to pay the interest for this margin trading transaction?
No interest will be charged for this transaction if the sale proceeds can cover the entire overdrawn amount.

4.How to calculate the interest to be paid?
You can make use of the interest calculator to calculate the interest to be paid for reference.

Notes:

The Bank reserves the right to revise margin loan interest rates, the list of marginable stocks and the margin ratios from time to time.

Notes:

1.Prime Rate refers to the Hong Kong Dollar Prime Lending Rate as quoted by Hang Seng Bank Limited ("the Bank") from time to time. The Bank reserves the right to revise margin loan interest rates from time to time. All shares purchased through the margin trading account (whether purchased with margin lending facility or not) will be used as collateral.

2.The Bank reserves the right to revise the list of marginable stocks and the margin ratios from time to time.

3.Customers are required to register for the "Instant Order Confirmation" service using a valid mobile phone number (either a Hong Kong or overseas mobile number) . Customers are responsible for any fees and charges which may be levied by the relevant telecom company from time to time. If an overseas mobile number is provided, customers are reminded to check with their telecommunication vendor on the support to receive SMS from Hong Kong. Once the Instant Order Confirmation Service is applied and taken effect, you will be notified through this service of the execution results of your purchase / sale orders for local securities and IPO subscription allotment result.

4. The Bank will perform at least 4 real-time stock revaluations every day to calculate the Margin Loan-to-Value Ratio to determine whether customers require to cover the excess.

Formula for calculation of Margin Loan-to-Value Ratio: Margin Loan ÷ Total Market Value of your Marginable Stocks

If Margin Loan-to-Value Ratio rises to 70% or above, the Bank reserves the right to sell customer's securities without prior notice in order to restore the original margin ratio.

The Bank will calculate the Margin Loan-to-Value Ratio based on customer's available balance. It is recommended that customers should deposit cash into their settlement accounts when a reminding margin call is received.

Example:

If your margin loan is HKD50,000 and the market value of your marginable stocks is HKD100,000, the Margin Loan-to-Value Ratio is 50,000 ÷ 100,000, i.e. 50%.

Suppose the market value of your marginable stocks falls to HKD70,000, your Margin Loan-to-Value Ratio increases to 71.4% and the Bank has the right to sell your securities in order to restore the original Margin Loan-to-Value Ratio

5.Share Margin Account is only available to customers with Hong Kong residential and correspondence addresses.

Important Note:
Hang Seng Share Margin Services are provided subject to the Terms and Conditions for Share Margin Services. Particulars of the Services shall be subject to the said Terms and Conditions.

Overdraft Facility

You can pledge¹your securities to obtain a standby overdraft facility of up to 50% of the market value of your securities for added investment flexibility

Notes:

1.The Bank will have absolute discretion to prescribe and change the type of stocks and the respective overdraft limit.

The Bank has discontinued the Share Trading Limit Service. You are required to have sufficient funds in your settlement account at the time of the buy order placing. If you have any questions, please contact our customer services hotline.

HK Investor ID

Instant Order
Confirmation

RMB Securities

e-Statement
/e-advices

Other Information

All investments involve risks (including the possibility of loss of the capital invested). Prices of securities and investment products may go up as well as down and may even become valueless. Past performance information presented is not indicative of future performance. The risk disclosure statements and the offering documents of the relevant securities and investment products should be read in detail before making any investment decision.

Instant Order Confirmation Service allows you to receive the most up-to-date information via push notifications and/or text messages sent to your mobile phone, including:

Execution results of your Securities, Investment Funds and SimplyFund trading orders

IPO subscription allotment result
Bank will send execution status update on securities order by SMS to designated customer segment as pre-defined by the Bank from time to time including but not limited to customer who maintains an Integrated account with securities account and is a registered Personal e-Banking user with a valid mobile phone number provided to the Bank (“designated customers”). No charge is applied and no pre-registration is required for these designated customers. Other non-designated customers can also enroll for the service through various channels:

Designated branches

Automated Securities Enquiry Hotline 2166-6822 (applicable to Securities Service only

For more information, please call 2822 0228 during office hours or visit our branches.

Notes:

Customers are required to register for the "Instant Order Confirmation" service using a valid mobile phone number (either a Hong Kong or overseas mobile number) . Customers are responsible for any fees and charges which may be levied by the relevant telecom companies from time to time. If an overseas mobile number is provided, customers are reminded to check with their telecommunication vendor on the support to receive SMS from Hong Kong.

Once the Instant Order Confirmation Service is applied and taken effect, you will be notified through this service of the execution results of your purchase / sale orders for local securities and IPO subscription allotment result.

Risk of Investing in RMB Securities

RMB Securities Trading Services

Customers can trade RMB securities listed in Hong Kong Exchanges and Clearing Limited ("HKEX") via us.

Transactions of RMB denominated products are settled in Renminbi. You must maintain an integrated account and have activated both Renminbi savings account and securities sub-account under the same Integrated Account. You can place orders using normal order, stop loss and at auction limit order type.

RQFII A-share ETF

Renminbi Qualified Foreign Institutional Investor (RQFII) A-share exchange traded fund (ETF) is a renminbi-denominated physical A-share ETF. Through the RQFII investment quota granted by Mainland authorities, a RQFII A-share ETF seeks to track the performance of an A-share index by channelling the renminbi raised outside mainland China to invest directly in a portfolio of A-shares.

RQFII A-share ETFs are traded on the Stock Exchange of Hong Kong (SEHK) like stocks. Like other ETFs listed on the SEHK, RQFII A-share ETFs must be authorized by the Securities and Futures Commission (SFC) before they can be offered to the investing public.

Before investing in any RQFII A-share ETF, you should read its offering document including the product key facts statement (Product KFS) carefully to understand its key features and risks.

For more details about the RQFII A-share ETFs, please refer to the SFC website.

Single Tranche Multiple Counter Trading Model

The single tranche multiple counter trading model allows the same listed company / Exchange Traded Fund (ETF) to issue multiple tranches of shares/units, trading at different currency counters including HKD, RMB and USD counters with different stock codes for trading at HKEX. All shares/ETF units from the multiple tranches are of the same class with identical shareholders'/unit holders' rights. A single tranche multiple counter arrangement will come into effect in the first half of 2025 to enhance the settlement arrangement for multi-counter eligible securities. In respect of the same multi-counter eligible security, trades of different currency counters will only be reflected under one currency counter which will be designated as the domain settlement counter. For details, please refer to the website of Hong Kong Exchanges and Clearing Ltd.

RMB Equity Trading Support Facility

The RMB Equity Trading Support Facility ("TSF") is designed by HKEX to serve as a back-up facility to enable investors who wish to buy RMB-denominated shares in the secondary market with HKD if they do not have sufficient RMB or have difficulty in obtaining RMB from other channels. For more details about the TSF, please refer to the HKEX website.

Please click below for related frequently asked questions

- RMB products listed in HKEX
1.

What kind of accounts do I need to maintain if I want to trade RMB denominated products listed in HKEX?

Transactions of RMB denominated products are settled in Renminbi. You must open an Integrated account and have activated both RMB savings account (your transactions of RMB denominated products will be settled through this account (RMB settlement account)) and securities sub-account under the Integrated Account.

2.

Can I trade RMB denominated products using my existing securities account?

Yes. You can trade RMB denominated products if your existing securities account is a sub-account of an integrated account with RMB savings account activated. The settlement and charges of RMB denominated product transactions are paid in Renminbi. You will receive the contract note of your securities transactions and monthly statements of your securities account which list out the quantities and the market value of your securities holdings (including RMB denominated securities).

3.

Can I trade RMB denominated products if my existing securities account is not a sub-account under an Integrated account?

No. If you want to trade RMB denominated products, you must maintain an Integrated account with its securities sub-account and RMB savings account activated.

4.

I already have an integrated account and securities account but have not yet activated my RMB savings account under the integrated account, can I trade RMB denominated products immediately after successful activation?

Yes, you can trade RMB denominated products immediately if there are sufficient funds in your RMB account.

5.

I have opened an integrated account successfully and activated securities account and RMB savings account under the integrated account on the same day, can I trade RMB denominated products immediately after account opening?

Yes, you can trade RMB denominated products immediately after you have activated both the securities account and RMB savings account.

6.

Can I use the receivable funds from selling a RMB denominated product to buy a stock which is not denominated in RMB?

No. You can only use the receivable funds to buy a product denominated in the same currency.

7.

What order types are supported for RMB denominated products?

You can place orders using normal order, stop loss and at auction limit order type.

8.

How can I check my buying power of RMB settlement account ?

Please click "My Buying Power" button in the order input page to enquire your buying power of HKD settlement account or RMB settlement account if activated. The information is for reference. The buying power of RMB settlement account may include the floating cheque amount which is not eligible for securities trading.

9.

Can I use my HKD settlement account to settle the transaction of RMB denominated products ?

No. The transactions of RMB denominated products is settled in Renminbi. You must maintain an integrated account with its securities sub-account and RMB savings account activated. Please note that no overdraft facility is offered in respect of any Renminbi account. You must maintain sufficient Renminbi funds for settlement of RMB denominated product transactions.

As long as you are still holding the RMB denominated products in your securities sub-account you must continue to maintain your RMB savings account for subsequent selling or any entitlement such as dividend payment ,etc.

10.

What are the charges for trading RMB denominated products via HKEX?

Same as the HKD denominated securities, you have to pay :
a. third-party transaction charges such as stamp duty, transaction levy and trading fee.
b. bank charges such as brokerage fees(any preferential brokerage or brokerage exemption is not applicable to RMB denominated products)and deposit charge from purchase orders.

The charges are collected by the Bank in Renminbi. If there are insufficient funds in your RMB settlement account to settle the related fees and charges, the Bank shall have the right to collect such fees and charges in HKD from any of your HKD account. Please note that the stamp duty, transaction levy and trading fee collected from customers in RMB will be paid to the relevant authorities in HKD based on the exchange rate prescribed by the relevant authorities. For details, please refer to the Securities Services Charges Table.

11.

Where can I find the exchange rate for calculation of non-HKD stamp duty, transaction levy and trading fee pay to the relevant authorities?

The exchange rates for each trading day are made available on the HKEX website.

12.

Where can I verify if Hang Seng Bank Limited and Hang Seng Securities Limited have confirmed to HKEX their readiness for dealing and/or clearing transactions in RMB denominated Securities?

Hang Seng Bank Limited and Hang Seng Securities Limited are the participants who have confirmed to the HKEX the readiness for dealing and/or clearing transactions in RMB securities. Customer can check the relevant list on the HKEX website.

13.

Where can I obtain more information on RMB denominated products?

You can obtain the general information on RMB denominated products at the SFC website www.InvestEd.hk. Issuers of the relevant RMB denominated products will usually also issue public materials disclosing information on their products, such as prospectuses and other offering documents, website information, leaflets, brochures, etc.

14.

What are the key risks of investing in Renminbi denominated products?

Please click here to read the key risks of investing in RMB denominated products.

15.

What is RMB Equity Trading Support Facility (TSF)?

The RMB Equity Trading Support Facility (TSF), operated by Hong Kong Securities Clearing Company Limited (HKSCC), is designed to serve as a back-up facility to enable investors who wish to buy RMB-denominated shares in the secondary market (excluding the initial public offering or post-listing fund raising activities such as rights subscription) with Hong Kong Dollar (HKD) if they do not have sufficient RMB or have difficulty in obtaining RMB from other channels. For more details about TSF, please refer to the HKEX website www.hkex.com.hk.

16.

Can I use RMB Equity Trading Support Facility (TSF) through Hang Seng Bank?

Hang Seng Bank currently does not offer TSF, yet you can exchange RMB with our Bank to buy RMB-denominated shares based on your needs.

17.

Can I deposit RMB denominated securities purchased via RMB Equity Trading Support Facility (TSF) into my securities account maintained with Hang Seng Bank?

No. Hang Seng Bank currently does not offer TSF, therefore we do not accept Receipt Instructions for RMB denominated securities bought via TSF from customers.
- RQFII A-share ETF
For frequently asked questions about RQFII A-share ETF, please refer to IFEC (Investor and Financial Education Council) website (Investment > Investment products > RMB products > Types of RMB products> RQFII A share ETF)

Single Tranche Multiple Counter Trading Model

What is Single Tranche Multiple Counter Trading Model?

If I am holding shares of a stock traded in the HKD counter, can I sell such shares via the RMB counter instantly?

For the same security (including a stock or ETF) which can be traded at different currency counters, our current arrangement is that inter-counter transfer is required to be completed first. Customer may request the Bank to conduct inter-counter transfer by giving instructions in any one of the designated branches which provide securities service; the processing time is not less than 2 trading days from the date of receipt of instructions and a fee may apply.

Upon the completion of the inter-counter transfer where the HKD shares are transferred to the RMB counter, customers may then sell their shares in the RMB counter. The arrangement is also applicable to shares of ETFs traded in the HKD/RMB/USD counters.

If I am holding HKD-traded shares or ETFs / RMB-traded shares or ETFs, how can the shares/ETFs be transferred to RMB-traded shares or ETFs / HKD-traded shares or ETFs?

Customers should provide the Bank a transfer instruction via our designated branches that provide securities service to authorize the Bank to convert their HKD-traded shares/ETFs to RMB-traded shares/ETFs or vice versa. The processing time for the requested transfer is at least 2 trading days from instruction received by the Bank, and a fee may apply. This arrangement should be applicable to RMB-traded shares/ETFs or USD-traded ETFs.

Example:

	Scenario 1	Scenario 2	Scenario 3	Scenario 4
Monday	Transfer Instruction Received (1st Trading Day)	Transfer Instruction Received (1st Trading Day)	Transfer Instruction Received (1st Trading Day)
Tuesday	Transfer process completed no later than 2:00pm on the 2nd Trading Day	Holiday	2nd Trading Day but not a Settlement Day, therefore, transfer instruction cannot be handled
Wednesday		Transfer process completed no later than 2:00pm on the 2nd Trading Day	Transfer process completed no later than 2:00pm on the 3rd Trading Day
Thursday
Friday
Saturday				Day of Transfer Instruction submitted (Non-Trading Day)
Sunday				Holiday
Monday				Transfer Instruction Received (1st Trading Day)
Tuesday				Transfer process completed no later than 2:00pm on the 2nd Trading Day

Remarks:
1) If the trading days involved for the transfer is not a settlement day, one more trading day is required for the transfer processing. 2) For the DTDC shares/ETF units transfer request from HKD-traded shares/ETF units to RMB-traded shares/ETF units , the customer must have maintained a RMB savings account of their Integrated Account with the Bank. 3) On the day of the transfer instruction received, there must be sufficient settled shares/ETF units for the transfer. 4) "Trading day but not settlement day" - Normally, this refers to a half-trading day or the trading day is not a settlement day due to typhoon / rainstorm warning etc as announced by HKEX.

Under what situations, my inter-counter transfer request on multi-counter eligible securities will be rejected?

Customers' inter-counter transfer request on multi-counter eligible securities will be rejected by the Bank under the following circumstances:
a) Upon receipt of customer’s inter-counter transfer request, the Bank will process the transfer request on the next trading day. If there are insufficient settled shares/ETFs held in the designated securities account of the customer when the Bank is processing the shares/ETFs transfer, the request will be rejected immediately. b) Customers do not maintain a RMB savings account of their Integrated Account with the Bank (only applicable for transfer request from HKD-traded shares/ETFs to RMB-traded shares/ETFs)

Is there any service fee required for multi-counter eligible securities transfer request?

Multi-counter eligible securities transfer request may involve bank charges, please refer to the prevailing securities services charges table for details.

Will dividend be paid in HKD or RMB?

Dividend policy will be subject to the announcement issued by Issuer or ETF fund manager. The Issuer or ETF fund manager may offer an option to all shareholders / ETF unit holders to select to take a dividend in RMB or in an alternative currency. In case the dividend is paid in RMB only and customers have not activated RMB savings account under their Integrated Account, customers may have to bear the fees, charges and conversion spread associated with the conversion of cash dividend from RMB into HKD or any other currency.

If I buy shares of the same stock or ETF traded in different currency counters on the same trading day, how are the charges calculated?

In general, for trades of the same stock under different currency counters, the Bank issues separate contracts notes in respect of each trading counter (based on stock code) and the securities services charges (including trade-related charges, deposit fee, nominee services & corporate action charges) are calculated on per trading counter (stock code) basis.

If I am holding shares of the same stock or ETF traded in HKD counter and RMB counter, what is the arrangement in the case of corporate action event involving dividend distribution?

With the enhancement of settlement arrangement for multi-counter eligible securities listed and traded in Hong Kong by adoption of a single tranche multiple counter arrangement, if the corporate action event involves scrip dividend, the Bank will consolidate your holdings of the same stock across all currency counters for calculation and issue one advice. If the corporate action event involves bonus shares or stock consolidation, the calculation is first conducted by the Bank on a per counter basis, then with adjustment (if any) to the entitlement under the designated domain counter of that stock after taking into account the total number of your holdings of the same stock across all currency counters. With reference to the customer’s holding, such adjustment (if any) will be made to the entitlement in the relevant counter according to this sequence: Domain counter (usually HKD counter) > RMB counter > USD counter.

If the corporate action event involves cash dividend distribution only, the entitlement will be calculated on per trading currency counter (stock code) basis, and the Bank’s relevant securities services charges (subject to minimum charge) are calculated on per trading currency counter (stock code) basis. The above arrangement is also applicable to shares of ETFs traded in the HKD/RMB/USD counters.

For more details about RMB denominated products & related information, please visit HKEX website at http://www.hkex.com.hk

Order Watching Services

Set your order expiry date from the list of dates provided by the Bank and set the instruction prices¹

Flexible Trading before Settlement

Boost your securities buying power by using the sale proceeds of sale orders which are pending to be settled. Securities purchased can also be sold before settlement and the deposit charges related will be waived

Direct Debit/Credit Funds

Settlement is done automatically through your designated Hang Seng Bank account

Physical Scrip Deposit

Accept physical scrip deposit at designated Hang Seng Bank branches

Comprehensive Custodian Services

We will collect the share dividends, bonus shares and interests for you, as well as keep you informed of the relevant company activities such as takeovers, mergers and stock splits

Setup Account with Ease

You can set up Securities Account through Hang Seng Personal e-Banking² or our branches

Notes:

1.You may set your order expiry date from the list of dates provided under the "Good Till" function of Securities Trading Services. Only orders within 24 spreads of the current market bid/offer prices will be sent to the Stock Exchange for queuing. The Bank reserves the right to amend the above arrangement without prior notice.

2.Account opening via Hang Seng Personal e-Banking is only applicable to Hang Seng Integrated Account customers and not applicable to joint accounts customers.

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