• Hang Seng Personal e-Banking^* (through desktop computers, popular tablets and supported mobile handsets)
• Manned Securities Trading Hotline
• Designated branches
• Hang Seng Invest Express mobile app^*

^* After a securities transaction has been executed, the Bank will make available the essential features of the securities transaction as soon as reasonably possible through such means or medium including but not limited to Personal e-Banking, Hang Seng Invest Express mobile app, Instant Order Confirmation Service or personal call provided by the Bank from time to time and at the Bank's discretion. Customers shall check the essential features of the securities transactions by themselves through such means or medium provided by the Bank.

• 09:20 – 09:25 and 14:57 – 15:00: SSE / SZSE will not accept order cancellation
• 09:10 – 09:15, 09:25 – 09:30, 12:55 – 13:00: Orders and order cancellations can be accepted by China Stock Connect System (“CSC”) of The Stock Exchange of Hong Kong Limited (“SEHK”) but will not be processed by SSE / SZSE until market open. Therefore, if you place a cancellation request in these periods, this request cannot be processed immediately until all the instructions are sent to SSE / SZSE for processing in sequence.
• Any buy or sell orders not executed during the opening call auction session will automatically enter the continuous auction session. Any buy or sell orders not executed during the continuous auction session will automatically enter the closing call auction session.

• Limit order only. You can place your limit order throughout the day irrespective of SSE/SZSE trading session.
• Order amendment is not allowed for Northbound Trading. If you want to amend your A-share trading order, you have to cancel the order first and place a new order after successfully cancelled.
• Day trading is not allowed. Therefore, customers buying A-share on T-day can only sell the share on or after T+1 day.

• Transactions are settled in Renminbi (“RMB”), customers should maintain sufficient funds in their RMB savings account at the time of placing an order.
• Securities are settled on T day while money is settled on T+1 day.

• All A-shares are subject to the same trading board lot size, which is 100 shares.
• Buy orders must be placed in board lot.
• Odd lot trading is only available for sell orders. According to SEHK, investors have to sell all the odd lots in that A-share in one go. Therefore, customers are required to check their securities account to obtain the odd lots quantities held in that A-share before placing an odd lot sale order.
• Board lot orders and odd lot orders are both matched on the same platform on SSE/SZSE, and subject to the same share price. Therefore, the executed quantities of customer buy order may involve odd lots.


• Example (for illustration only):
  You have placed an order to buy 200 shares of Shanghai A-share ABC and the limit price is RMB10.
  Your buy order will be matched at your specified price or a price better than your specified price:
  
  Scenario of order matching (till SSE market closes):

• Investors should note that any Northbound or Southbound Trading under Stock Connect will not be covered by Hong Kong’s Investor Compensation Fund.
• For information on Hong Kong’s Investor Compensation Fund, please refer to the website of Investor Compensation Company Limited.