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Hang Seng Insurance Company Limited, a wholly-owned subsidiary of Hang Seng Bank, is authorised and regulated by the Insurance Authority. Hang Seng Bank is an insurance agent authorised by Hang Seng Insurance Company Limited.
Hang Seng Insurance Company Limited
Customer Service Hotline: (852) 2198 7838
Email: life_ins@hangseng.com
In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between “Hang Seng Bank” and you out of the selling process or processing of the related insurance product transaction, “Hang Seng Bank” will enter into a Financial Dispute Resolution Scheme process with you; however any dispute over the contractual terms of the insurance products should be resolved between “Hang Seng Insurance” and you directly.
Chubb Insurance Hong Kong Limited ("Chubb"), a wholly-owned subsidiary of Chubb Limited, is authorised and regulated by the Insurance Authority in Hong Kong. Hang Seng Bank is an insurance agent authorised by Chubb Insurance Hong Kong Limited.
Chubb Insurance Hong Kong Limited
39/F, One Taikoo Place, 979 King’s Road,
Quarry Bay, Hong Kong
Telephone number: (852) 3191 6668
In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however, any dispute over the contractual terms of the insurance product, underwriting, claims and policy service should be resolved directly between Chubb and the customer.
HSBC Life (International) Limited ("HSBC Life") is authorised and regulated by the Hong Kong Insurance Authority. We're an insurance agency authorised by HSBC Life for the distribution of the Voluntary Health Insurance Scheme Series and group medical schemes.
HSBC Life (International) Limited
18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong
Telephone number:
(852) 2583 8000 (Voluntary Health Insurance Scheme)
(852) 2198 8000 (Group Schemes)
In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between Hang Seng Bank and you out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with you; however, any dispute over the contractual terms of the insurance products should be resolved between the HSBC Life and you directly.
Service hours:
Mon to Fri: 9:00am to 5:30pm
Sat: 9:00am to 1:00pm
Closed on Sunday and Public Holidays
Service hours:
Mon to Fri: 9:00am to 5:30pm
Closed on Saturday, Sunday and Public Holidays
Service hours:
Mon to Fri: 9:00am to 7:00pm
Sat: 9:00am to 1:00pm
Closed on Sunday and Public Holidays
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I can answer insurance details and application procedures
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