About Hang Seng Insurance services

Identity of service provider

Hang Seng Bank Limited (“Hang Seng Bank”) committed to provide high quality and reliable insurance services to our customers including life insurance, general insurance and medical insurance. Our life insurance is underwritten by Hang Seng Insurance Company Limited; general insurance and medical insurance are underwritten by QBE General Insurance (Hong Kong) Limited and Bupa (Asia) Limited respectively.

Hang Seng Bank Limited - Head Office
83 Des Voeux Road Central, Hong Kong

Customer Feedback

We welcome any feedback about this website or about the Bank’s insurance services and products. Please contact us via e-mail or call our life insurance hotline at (852) 2198 7838; or QBE Customer Service Hotline at (852) 2828 3138 on general insurance; or Bupa Customer Service Hotline on (852) 2998 9886 on medical insurance individual schemes and (852) 2198 8000 on medical insurance group schemes.

In the event that we have not resolved any claim to your satisfaction, you may contact Insurance Complaints Bureau (ICB), an independent industry body established for the purpose of resolving personal claims issues.

About underwriters

Hang Seng Insurance Company Limited

Hang Seng Insurance Company Limited, a wholly-owned subsidiary of Hang Seng Bank, is authorised and regulated by the Insurance Authority. Hang Seng Bank is an insurance agent authorised by Hang Seng Insurance Company Limited.

Hang Seng Insurance Company Limited
18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong

 

Telephone number: (852) 2288 6699
Fax number: (852) 2503 3232

QBE General Insurance (Hong Kong) Limited

QBE General Insurance (Hong Kong) Limited (“QBE”), a wholly-owned subsidiary of QBE Insurance Group Limited, is authorised and regulated by the Insurance Authority in Hong Kong. Hang Seng Bank is an insurance agent authorised by QBE General Insurance (Hong Kong) Limited.

QBE General Insurance (Hong Kong) Limited
33/F, Oxford House, Taikoo Place, 979 King's Road,
Quarry Bay, Hong Kong
Telephone number: (852) 2828 3188
Fax number: (852) 3607 0555

Bupa (Asia) Limited

Bupa (Asia) Limited (“Bupa”) is part of the Bupa group, is authorised and regulated by the Insurance Authority in Hong Kong. Hang Seng Bank is an insurance agent authorised by Bupa for the exclusive distribution of the Hang Seng Bupa PreciousHealth Series health insurance schemes, Global Prestige VHIS Plan and package group schemes. The Bupa MyBasic VHIS Plan is distributed by Hang Seng Bank as an exclusive banking partner in Hong Kong.

Bupa (Asia) Limited
18/F, Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong
Telephone number: (852) 2517 5175

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