Prestige Banking: Banking Services

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Banking service

By taking an all-round approach, we put you at the centre of our banking service. Giving you 24-hour privileged access helps you manage your wealth seamlessly, effortlessly and effectively.

Our service

Prestige Banking Centre and Dedicated Counter

Privileged banking services at our centres or branches across Hong Kong. Check out the available branches.

Digital banking

Manage your finances or make enquiries online or through your personal mobile service.

24x7 Live Chat

Get instant support from our 24-hour Wealth Service Team via text on Hang Seng Personal e-Banking and mobile app after login.

    How to start Live Chat

  • Personal e-Banking: Select “Contact us” from the top menu, then click “Chat now” under “Live Chat”
  • Hang Seng Mobile App: Tap “Live Chat” from the left menu after login

Learn more


Talk to our 24-hour Wealth Service Team by simply tapping the phone icon in the top right corner of selected pages after logging onto our Hang Seng Mobile App, no further authentication required.

24x7 Prestige Manned Hotline

Our 24-hour manned hotline (852) 2998 9188 is ready with round-the-clock information and live assistance.

Instant Messaging

Simply logon to Hang Seng Mobile App, tap the question mark icon at the top right corner on home page, and select your preferred messaging channel (Hang Seng official account verified by WhatsApp or Wechat MiniProgram) under Relationship Manager's name. Then just follow the simple instructions to register and activate. You can also contact your Relationship Manager to know about the confirmation steps. Please be reminded not to disclose your personal information by this messaging service.

Cross-Border Banking

With our tailor-made products and services, we assist you in managing wealth across the border at ease with our all-round multi-channel products, services and privileges. Learn more about our Cross-Border Banking services.

Benefits at a glance

Contact us

Call us

Prestige 24-hour Prestige Manned Hotline

(852) 2998 9188

Visit our branches


Other point(s) to note

  1. Please read Hang Seng Prestige Terms and Conditions.
  2. Hang Seng has never authorised any intermediaries for local account openings. While opening your Hang Seng personal account, please don't share your information with third parties, or engage with any intermediaries. Contact our branch in case of any queries.