e-Statement provides users with instant access to the company's statements online and allows users to print or download them for record in a more convenient way. e-Advice allows users to receive notification on particular types of account instructions or transaction results online.

No. The service is free of charge.

Users can view e-Statements for Business Integrated Account(including Securities and Investment Fund Sub Account), Standalone Current Account (HKD, USD and RMB), Standalone Savings Account (HKD and Foreign Currency, except RMB), Standalone Securities Account, Standalone Investment Fund Account and Commercial Card Account (applicable to e-statement for individual cardholders only) online.

Only the Primary User(s) can view all available e-Statements. Secondary User(s) with access right assigned by Primary User(s) can also view e-Statements of selected accounts. Primary User(s) can enable or disable each Secondary User(s)' "View e-Statement" function under the "Management Control > User Profile" section.

Users will receive the e-Statement(s)/e-Advice(s) two working days after its / their issuance. Please refer to the issuance date from your statement/advice.

All e-Statements/e-Advices are in Portable Data Format (PDF)/HTML (if applicable), supported by most internet browsers. Users are required to have an Acrobat Reader (version 7.0 or above) installed on their computers to view the e-Statements/e-Advices.

There are three main categories as follows:

Users with online access right to the particular account(s) will be able to view the advices of those accounts.

e-Statements for bank accounts and e-Advices will be retained in the customer's Business e-Banking profile for 7 years from the issuance date and 180 days from the delivery date respectively. For Time Deposit Disposal Advice, a maximum of 400 records per account can be viewed under e-Advices in the Business e-Banking.

Investment e-Statements/e-Advice issued in the e-Statement/e-Advice service registration period will be retained in the customer's Business e-Banking profile for 7 years and 180 days from the issuance date respectively. 

Commercial Card e-Statement issued in the e-Statement service registration period will be retained in the customer's Business e-Banking profile for 7 years.

All e-Statements / e-Advices will be deleted automatically after the retention period. Users are advised to print or download their e-Statement / e-Advice if they wish to keep a copy for company records.

Yes. The company can request for a statement copy through Business e-Banking (Customer Service > Other Services > Request for Statement Copy) or by visiting any of our branches. The service charge per copy per cycle is HKD50. For investment e-Statement/e-Advice, the company can request a statement/advice copy by visiting any of our branches. Please refer to the prevailing bank tariff for the service charge. For Commercial Card e-Statement, the company can request a statement copy by visiting any of our branches. Please refer to the prevailing bank tariff for the service charge.

Users can download the latest version of Acrobat Reader from the Adobe website.

Users can download and install the latest Chinese Traditional Font Pack files from Adobe official website.

A free email notification will be sent to Primary users when new e-Statement/e-Advice has/have been issued for investment accounts and posted in Business e-Banking. Primary users are advised to keep an updated e-mail address (Please visit "Contact Information" page in the "Customer Services" section of Business e-Banking if primary users want to update their email address) with the Bank to ensure they can receive such e-mail reminder. Primary users should also check their designated e-mail regularly for such reminder.

For Commercial Card e-Statement, a free email notification will be sent to cardholders' e-mail address as maintained in the Bank's records on the issuance date of Commercial Card e-Statement. Please ensure cardholders' email address in our bank records is correct so that they can receive the statement ready notifications.

In general, the reasons why Primary users / cardholders have not received the e-mail notification are:

- Primary users / cardholders have provided an incorrect or invalid e-mail address;

- Primary users / cardholders e-mail box is full;

- The e-mail service provider treats the email notifications as spam mails;

- Telecommunications and/or e-mail service providers are experiencing unforeseen problems such as network delay or system failure.

Note: If an email notification for your company's investment accounts bounces back to our system, a hard copy notification letter will be sent to your company. Please remind primary users to clear the e-mail box regularly to create room for new e-mail and promptly update their e-mail address in our Bank's record to help ensure primary users can receive the e-mail notifications.

The "Mobile e-Advice" function enables you to view the designated advices of up to the past 180 days on your devices whenever and wherever. It also allows you to filter records and/or change the sort order according to your preferences.

For Primary Users, the e-Advice function will be available on the app once the e-Statement function is enabled on Business e-Banking via desktop. To enable the e-Statement function, Primary Users can go to "Maintain e-Statement" and select desired account(s) to receive e-Advice and e-Statement under "Receive e-Statement", then follow the instructions to submit such request(s).

All e-Advices of Faster Payment, Local Interbank Transfer (CHATS), Remittance & Demand Draft (in PDF format), Deposit and Investment are retained up to 180 days (from the date of issuance) while all e-Advices of Local Interbank Transfer (CHATS), Remittance & Demand Draft (in text-only format) and Trade are retained up to 30 days (from the date of delivery).

The following types of e-Advice are available:

Yes. e-Advice is available in text-only format or PDF files according to your product selection. The function supports sharing or downloading PDF advices on iOS or Android devices if you are viewing the PDF files. For detailed instructions, please refer to our User Guide.

Yes. The e-Advice function is available to both Primary Users and Secondary Users, who can view the records as long as Primary Users have enabled this function for them. Primary Users can enable or disable the "View e-Statement" function for each Secondary User under "User Profile" of "Management Control".

Any Primary User is authorized to switch between receiving e-Statements/e-Advices or printed statements/advices for all accounts for which the bank provides e-Statement/e-Advice Service.

Accounts offering e-Statement/e-Advice Service are shown at the "Maintain e-Statement/e-Advice" page. Primary User can select account(s) to receive e-Statement/e-Advice at the "Receive e-Statement/e-Advice" column, then follow directions on the screen to submit such instruction(s). The company will continue to receive printed statements/advices for unselected account(s) and account(s) not eligible for e-Statement/e-Advice Service at the moment.

If a Primary User has chosen to receive e-Statement/e-Advice for an account, the company will no longer receive any printed statements/advices for that account.

For Commercial Card e-statement, if Primary User has opted for receiving e-statement in December 2022, cardholders will still receive paper individual monthly statements for December 2022 statement. Cardholder will receive e- statements starting from January 2023 statement.

Yes. To resume receiving printed statements/advices, a Primary User may simply uncheck the "Receive e-Statement/e-Advice" box of the corresponding account. Users will no longer receive e-Statement/e-Advice for the selected account(s).

Yes. Primary User can select account(s) to receive e-Statement/e-Advice at the "Receive e-Statement/e-Advice" column. Please note that for Business Integrated Account, your selection of "Receive e-Statement/e-Advice" will also applicable to the Securities Account under your Business Integrated Account.

The cut-off time for instruction is 00:00 every day. If several "Maintain e-Statement/e-Advice" instructions were placed within the same day, only the last instruction will be processed.

It will be effective on the next statement/advice issuance date of the selected account(s). For Commercial Card e-statement, if Primary User has opted for receiving e-statement in December 2022, cardholders will still receive paper individual monthly statements for December 2022 statement. Cardholder will receive e- statements starting from January 2023 statement.

For each newly opened account or existing account newly linked to Business e-Banking, the company will continue to receive printed statements/advices by default. A Primary User can submit a "Receive e-Statement/e-Advices" instruction online for a particular account if such service is available.

If the profile(s) of all Primary User(s) is/are temporarily suspended (i.e. no Primary User can access Business e-Banking) on a statement/advice issuance date, printed statements/advices will be mailed to the company. Upon reactivation of one Primary User's profile or addition of a new active Primary User, the statement delivery mode selected before suspension will be restored.

The company may ask all of their Primary User(s) not to choose e-Statement/e-Advices for designated account(s) in Business e-Banking or request the Bank to delete the e-Statement/e-Advices Service. The company may delete or re-activate the e-Statement/e-Advices Service by completing the Hang Seng Business e-Banking Services Amendment / Termination Form.