People Protection

Business Travelsure Protection Plan

Frequently Asked Questions

Travel insurance is designed for people going abroad on business trips. The coverage provided by travel insurance is quite different from coverage offered under life or employees’ compensation insurance plans.

Clients should call our Customer Service hotline to get an amendment form and return the completed form together with the copy of its Business Registration Certificate / Certificate of Incorporation and the following information to us:

  • the name of the Insured Person(s), his/her date of birth and copy of his/her identification document
  • the effective date of the change(s)
  • policy number

The Policyholder may change the list of Insured Person at any time, subject to a handling fee of HKD100 per name changed for each time.

The Policyholder may also add new Insured Person(s) during the period of insurance. The premium payable for each extra Insured Person named will be calculated on a daily pro-rata basis, subject to a minimum premium of HKD100.

The premium amount will be determined by the information as at the policy effective date or at the renewal date.

The age of the insured, spouse or parents must be between 18 and 74 (at the policy start date), while the age of the children must be under 18.

The period of insurance for annual cover is one year. Under annual cover, the maximum cover period for each journey is up to 60 days. There is no limit on the number of journeys that can be taken during the covered year.

Travel warnings issued by the World Health Organization against a certain country or region will have no bearing upon the protection provided by this plan. However, it is suggested that the Insured Person should closely observe the development of the relevant situation as the orders promulgated subsequently by the government may affect the insured's journey and the protection under this plan.

If he/she needs assistance during his/her trip, he/she should call our 24-Hour Worldwide Emergency Assistance Hotline on (852)2862 0183.

Contact Us

QBE General Insurance (Hong Kong) Limited Customer Service Hotline 2828 3138
Call QBE General Insurance (Hong Kong) Limited Customer Service Hotline 2828 3138
Hang Seng MPF Sales Direct 2997 2838
Call Hang Seng MPF Sales Direct 2997 2838
24-hour Business Partner Direct Mainland Toll-free 4001 20 8288
Call Business Partner Direct

Hong Kong: 2198 8000

Mainland Toll-free#: 4001-20-8288

The above general insurance plan (“Plan”) is underwritten by QBE General Insurance (Hong Kong) Limited which is authorised and regulated in Hong Kong by the Insurance Authority. Hang Seng Bank Limited (“Hang Seng Bank”) is an insurance agent authorised by QBE General Insurance (Hong Kong) Limited for the distribution of this Plan. Premiums will be payable to QBE General Insurance (Hong Kong) Limited upon application of this Plan. QBE General Insurance (Hong Kong) Limited would provide Hang Seng Bank commission and performance bonus as remuneration for distribution of this Plan. The existing staff remuneration policy on sales offered by Hang Seng Bank takes into account various aspects of the staff performance instead of focusing solely on the sales amount.

In respect of an eligible dispute arising between the Hang Seng Bank Limited and the customer out of the selling process or processing of the related transaction, Hang Seng Bank Limited is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the product should be resolved directly between QBE General Insurance (Hong Kong) Limited and the customer.

# 24-hour Business Partner Direct - Mainland (Toll-free) allows you to contact us for free even when staying in Mainland China. This hotline is applicable to general enquiries on commercial banking services only, but not enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards. Please note that Hang Seng Bank Limited (the "Bank") assumes no responsibilities for charges by any phone/telecommunications service providers, as well as all claims, disputes and complaints in relation thereto.