To assist audit firms with efficient audit confirmation processing, Hang Seng Bank offers two methods to request audit confirmations:

1. Online via Confirmation.com
2. Paper via post 

Online audit confirmations

Hang Seng Bank has partnered with Confirmation.com, the world’s leading online audit confirmation solution to assist auditors better manage the audit confirmation process. Benefits includes: 

• Faster management of audit confirmation process.
• Validation of all parties, and secure communications, helping to reduce the risk of fraud.
• A simple digital authorization process for your clients.
• Compliance with international and local auditing standards.

Submission process

Online via Confirmation.com

New user registration: Registration is free and takes only a few minutes. Go to www.confirmation.com, and click the Sign Up button at the top of the page.

Confirmation.com Customer Service HK Hotline: +852 3462 7878

Confirmation.com Email: customer.support@confirmation.com

Confirmation.com Help Center: https://confirmation.force.com/support/

• Self-help guides on platform operations
• Video guides
• Applicable to auditors, clients, and banks
  
  

Paper

Submit request to below address:

Hang Seng Bank Audit Confirmation Team

16/F, Hang Seng 113,
113 Argyle Street, Mongkok,
Kowloon, Hong Kong

Hang Seng Bank Audit Confirmation Hotline: +852 2198 5643 (Support hours: 09:00 AM – 06:00 PM Monday to Friday)