Audit Confirmations

To assist audit firms with efficient audit confirmation processing, Hang Seng Bank offers two methods to request audit confirmations:

  1. Online via
  2. Paper via post 

Online audit confirmations

Hang Seng Bank has partnered with, the world’s leading online audit confirmation solution to assist auditors better manage the audit confirmation process. Benefits includes: 

  • Faster management of audit confirmation process.
  • Validation of all parties, and secure communications, helping to reduce the risk of fraud.
  • A simple digital authorization process for your clients.
  • Compliance with international and local auditing standards.

Submission process


New user registration: Registration is free and takes only a few minutes. Go to, and click the Sign Up button at the top of the page.



Hang Seng Bank Audit Confirmation Team

17/F, Hang Seng Tower,

33 Wai Yip Street, Kowloon Bay,

Kowloon, Hong Kong

Contact Us

Business Partner Direct
Customer Service:

HK hotline:+852 3462 7878


  • Provide direct guides and support on platform operations
Confirmation Help Center
Confirmation Help Center:

  • Self-help guides on platform operations
  • Video guides
  • Applicable to auditors, client and banks

Hang Seng Bank Audit Confirmation Hotline

+852 2198 5643