Online Services

Security Device for Business e-Banking

With the Security Device, you can generate a one-time Security Code each time when you wish to access your Business e-Banking and to authorise certain high risk transactions. The Security Device is handy, portable and easy to use. It provides double protection and does not require installation of any software or hardware on the computer.

 


Security Device DP270

How does it work?

Each Security Device contains a unique serial number, internal information and an internal clock. Once the Security Device is activated, the e-Banking system links the Security Device’s serial number and synchronizes the clock to your e-Banking account. When the customer presses the button on the Security Device, the Security Device generates a unique 6-digit Security Code based on the internal information and time. The Security Code generated is only valid for a short time interval. Thus, the e-Banking system can verify the Security Code and authenticate the customer.

Green Button-Press this button once to generate a Security Code or to delete an incorrect input.

Yellow Button-Press this button once after entering the transaction specific information, such as third party account, to generate the Security Code for transaction.
 

Safe Use of Security Device

  • At Log on, do not enter any numbers generated from the web to your Security Device.
  • The “Yellow” button on your Security Device is mainly used for transferring funds and beneficiary setup.
  • Never enter digits that you are unfamiliar into the Security Device for performing certain banking transactions with the “Yellow” button.

Security Device Replacement

How do I know if my Security Device requires replacement?

The battery in the Security Device has been designed to last three to five years. When a Security Device battery is going to expire, it will display the following indicator when the device is turned on.

 

Indicator Estimated Battery Life Remaining
BATT5 5 weeks
BATT4 4 weeks
BATT3 3 weeks
BATT2 2 weeks
BATT1 1 week
BATT0 Battery Life is exhausted

After the above indicator is displayed, you can still proceed to logon to Business e-Banking by pressing the button again to obtain the security code. We recommend that you replace the Security Device at your earliest convenience to avoid the expiration of the Security Device battery, which will prevent you from logging on to our system.

 

How to replace the Security Device?

  Steps
the battery is not expired yet
  1. Obtain a new Security Device in person from any of our Business Banking Centers.
  2. Logon to Hang Seng Business e-Banking with the existing security device.
  3. Click “Replace my security device” on the business selection page.


  4. Follow the on-screen instructions to activate your new Security Device.
the security device is no longer functional or lost
  1. Contact our Customer Service Representatives at (852)2198 8000 to arrange replacement of your device.
  2. A PIN and Security Device will be sent to your company address by normal mail, while an authentication code will be sent via SMS to the mobile number according to our Bank’s record.
  3. Prepare your PIN, Authentication Code and Security Device, then click the “Logon” button. The Business e-Banking logon page will be displayed in a pop-up window.
  4. Follow the on screen instruction to complete the registration of the new Security Device.

Apply Now

Non-Business e-Banking customers
Non-Business e-Banking customers
Application  

Contact Us

Call 2198 8000
Call 2198 8000

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