Online Services

Business Mobile Banking

 

 

 

 

 

 

Stay on top of your business finances on your mobile device

Simpler, faster, and more secure access.

Key benefits:

  • Verify transactions by using Mobile Security Key and Push Authentication for securing and protecting your transactions 
  • Access your account balances and other banking services instantly
  • Log in through Mobile Security Key / biometric authentication swiftly
  • Enjoy Mobile Cheque Deposit | 24x7 Instant Deposit without any charge
  • Track real-time progress of all incoming / outgoing company transactions
  • Ask Virtual Assistant B E R I 24x7 questions about banking
  • Enjoy online preferential pricing for using Business Mobile Banking
  • Available for Apple iPhone / iPad / Android mobile devices
  • Supported operating systems — Apple iOS 12.2 or above; Android 7.0 or above

 

         

 

 

Key Services
FX Order Watch

Place your FX orders online to buy or sell FX at a target rate via either Hang Seng Business e-Banking or Hang Seng Business Mobile Banking.

Mobile Cheque Deposit

Enjoy Hong Kong’s first ‘anytime, anywhere’ Mobile Cheque Deposit service, which enables cheques to be deposited without the need to visit a physical outlet.

Learn More
Mobile Security Key

The Mobile Security Key replaces your physical security device, allowing you to log in to Hang Seng Business Mobile App / Hang Seng Business e-Banking and to verify transactions more easily.

Learn More
Biometric Authentication

By using Biometric Authentication, you can verify your identity and access your Hang Seng Business Mobile App or Hang Seng Business e-Banking faster and easier.

Push Notification

Push Notification keeps you informed of the latest status of your account activities and marketing promotion via e-Alert. Received messages will be stored for 180 days.

Payment Tracker **

Track in real-time the progress of all incoming or outgoing payments.

Learn more
B E R I

A virtual assistant that answers enquires on general commercial banking services.

Fund Transfer

Transfer funds between own Hang Seng accounts, registered accounts, and track progress of incoming and outgoing payments real-time.

Time Deposit

Save your money for a fixed period and get a higher interest rate than in a savings account.

e-Services

Stay up-to-date on your account status with the latest e-Statement.

Learn More

Business Mobile Banking Services Overview 

 

  • The inbox page where the notification messages about the latest account activities and the Hang Seng Business marketing promotion are stored
  • Tap the desired message to view its details 
  • An overview of account balances and transaction activities

Own Hang Seng Accounts

  • Transfer between your own Hang Seng accounts

 

Registered Accounts

  • Transfer to third party local bank accounts that have been registered
  • Faster payment system with 24x7 access
  • Add, amend, delete, or enquire about beneficiary account details

 

Payment Tracker**

  • Track the progress of all outgoing payments in real-time
  • Access a specific transaction with a custom search
  • Get reliable estimate of the completion time of the transaction

Set Up Instruction

  • Offer 24-hour online Foreign Exchange (FX) service of 9 major currencies
  • Multiple FX channels via Hang Seng Business e-Banking, Hang Seng Business Mobile Banking, and Hang Seng HSBCnet

Set Up Instruction

  • Set up Target Limit Order of 9 major currencies to trade FX at designated exchange rate
  • Set up Rate Alert target instruction and receive SMS/email notification(s) when the target rate is reached
  • Receive the latest FX market news and FX exchange rate charts

 

Instruction Status

  • View all your FX Order Watch transactions for all accounts and all currencies for the last 7 days
  • Assign user access rights and transaction limits for payment transfers
  • Enjoy high interest returns with a choice of 12 currencies and various tenors
  • Added flexibility with credit line for overdraft facility using your HKD time deposit as collateral is 95% of deposit amount
  • Enjoy preferential time deposit interest rates for new funds
  • A 24x7 chatbot powered by Artificial Intelligence to address general enquiries about our business banking services
  • Instant assistance anytime, anywhere
  • Available on both Hang Seng Business e-Banking and Hang Seng Business Mobile Banking

View e-Statement

  • View account statements of up to the past 36 months on your mobile device
  • Filter records and change the sort order according to your preference
  • Share or download PDF Statement on iOS or Android devices
  • Deposit cheques issued by Hang Seng and HSBC in a simple and convenient way
  • 24x7 Instant Deposit without Any Charge

Settings

 

  • Turn your mobile device into a security device for login to your company account
  • Developed with advanced security and protection features to give you peace of mind
  • Allow you to log in to Hang Seng Business e-Banking via the Hang Seng Business Mobile App using just your fingerprint or facial map.
  • An easy alternative to using your Mobile Security Key Password
  • Authenticate login requests and transaction verification from Hang Seng Business e-Banking on the Hang Seng Business Mobile App
  • Complete the verification by using Mobile Security Key Password, Face ID or Touch ID
  • Enable Push Notification on mobile devices
  • Notify you of the latest account activities and the Hang Seng Business marketing promotion via the messages in the "Notifications" inbox of the Business Mobile App

 

General Services Overview 

 

  • Complete the entire process in minutes with a mobile device
  • Optical Character Recognition technology
  • Facial recognition technology
  • Applicable to a diverse range of Hang Seng Commercial Banking services, e.g., Remote Account Opening (Integrated Business Solutions Account & Biz Virtual+ Account), Business Loan Application and Business e-Banking Application
  • A Global Online Commercial Banking platform
  • Total visibility of your global finances
  • Track transactions in real-time
  • Simple creation and authorisation of payments
  • Round-the-clock support
  • Next level security
  • Seamless integration with your systems

SFGS

  • SME Financing Guarantee Scheme (“SFGS”)
  • Help SMEs obtain financing by a guarantee provided by the HKMC Insurance Limited (HKMCI)
  • Provide financing for working capital and acquisition of equipment or assets for business operations

 

Business Loan

  • Convenient application process
  • Flexible financing options
  • No interest on unused credit limit

Foreign Exchange 

  • Round-the-clock trading
  • Real-time Foreign Exchange (FX) service

 

Market Info

  •  FX market insight

MPF

  • Prepare and submit MPF remittance statements

 

Trade DocTrack

  • Enable you to track your trade-related documents sent to overseas banks by Hang Seng Trade Services through DHL

 

Business Travel Insurance

  •  Comprehensive business travel coverage for employees

 

Property Valuation

  • Find out the value of a property in Hong Kong

Contact Us

  • Provide 24-hour Business Partner Direct phone numbers for Hong Kong and Mainland China
  • Contain links to Virtual Assistant BERI, making an appointment, our email address, Business Banking Centre locations, and Trade Services locations

 

Business Banking Centre

  • Display the location and contact details of Hang Seng Business Banking Centres

 

Make an Appointment

  • Make an appointment with Hang Seng Bank to open a business banking account or enjoy other banking services

 

Trade Services Location

  • Display the location and contact details of Trade Services

 

Contact Us

Call 2198 8000
Call 2198 8000

Download Hang Seng Business Mobile App

Scan the QR code below to visit Apple App Store, Google Play Store, or HUAWEI AppGallery under Hong Kong (China) region to download the Hang Seng Business Mobile App for your mobile device!

 

                

To borrow or not to borrow? Borrow only if you can repay!

Foreign Currency Risk

Foreign exchange involves exchange rate risk. Fluctuations in the exchange rate of a foreign currency may result in gains or losses in the event that the customer converts HKD to foreign currency or vice versa.

RMB Currency Risk

Renminbi (“RMB”) is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.

Charges

No fee is charged by the Bank for using Hang Seng Business Mobile Banking. Yet, depending on the data service plan with your mobile network service provider, you may incur charges when accessing Hang Seng Business Mobile Banking through internet. For any queries on charges for internet access, please contact your mobile network service provider.

Supplementary Information

iPhone, iPad and iPod Touch users can download at Apple App Store. Android OS users can download at Google Play Store.

The repayment schedule is for reference only which does not reflect the actual repayment process and the allocation of principal and interest.

The Business Mobile Services can be accessed via the network of any local or overseas telecommunications service provider. You can use a 2G, 3G, 4G, HSDPA or Wi-Fi service. However, you must have an internet service plan and device that can support internet access. Access to the Internet may also involve set-up procedures on your device for some fixed IP SIM cards. You should check with your telecommunication service provider for details and up-to-date instructions.

The connection speed may vary for different telecommunication service providers, different internet service plans, and different geographical locations. If you experience a slow response during mobile web browsing or data transmission, please check with your telecommunication service provider.

* Refer to FX Order Watch User Guide to set up FX Target Limit Order or Rate Alert instruction(s)
**
“Payment Tracker” gets its latest transaction status from SWIFT gpi service. If the intermediary/beneficiary bank has not provided this information to SWIFT gpi, the transaction status shown may not be the   most up to date. If you have any questions, please contact our Customer Service Representatives on (852) 2198 8000.
***

Biometric Authentication is applicable on:

  • Apple devices where Touch ID/Face ID are available with iOS 12.2 or above;
  • Android mobile device operates on OS version 8.0 or above with compatible fingerprint sensor and recognised Trusted Execution Environment (TEE) enabled, or
    • Designated Android mobile devices operates on OS version 7.0 with compatible fingerprint sensor enabled. Here is the list of supported device models:
    • Samsung: Galaxy S10, Galaxy S10+, Galaxy S10e, Galaxy A7, Galaxy A9, Galaxy Note 9, Galaxy S9, Galaxy S9+, Galaxy A6+, Galaxy A8 Star, Galaxy J6, Galaxy C9 Pro, Galaxy Note 8, Galaxy S8, Galaxy S8+, Galaxy S7, Galaxy S7 edge, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy Note 5
    • LG: Q Stylus+, V30+, V20, G6, G6+
    • Sony: Xperia X23, Xperia XA2 Plus, Xperia X22, Xperia X22 Premium
    • Google: Pixel 3, Pixel 3 XL, Pixel 2, Pixel 2 XL
    • HTC: U12+
    • Huawei: Mate 20 Pro
    • Motorola:  G6 Plus
1. No fee is charged by the Bank for using Hang Seng Business Mobile Banking. Yet, depending on the data service plan with your mobile network service provider, you may incur charges when accessing Hang   Seng Business Mobile Banking through internet. For any queries on charges for internet access, please contact your mobile network service provider.
2. The Business Mobile Services are free of charge, but banking and transaction charges may apply when you conduct transactions via Hang Seng Business e-Banking, Hang Seng Business Mobile Banking, Hang Seng HSBCnet or Hang Seng HSBCnet Mobile. Please refer to the Bank's prevailing scale of fee and charges. For details, please visit www.hangseng.com or our branches. In addition, you are responsible for any fees and charges which may be levied by your telecommunication service provider from time to time. For any queries on charges for internet access, you should contact your telecommunication service provider.